Re: A Great BIG Thank You to NJ Cranial Technologies

[Guest guest]

It was in the new photos area. Was I looking at the wrong kid? Sorry I just

found the photo I was thinking of and it isn't your baby. I mixed up the user

names. I haven't seen your baby :-) but I hope the banding goes well.

-christine

sydney, 3.5 yrs, starband grad

> > > >> >

> > > >> > There are times when you go to work and feel as though you have one

of

> > > >> those thankless jobs. I know the feeling, I am a school teacher.

However,

> > > >> there are more days than not that you understand why you have chosen

the

> > > >> profession that you have. I would like to extend my gratitude to the

entire

> > > >> staff at Cranial Technologies in NJ. It's because of their kindness and

> > > >> caring ways that make their job so important to families like mine.

Briefly

> > > >> let me share my story. Approximately a month ago, I took my son up to

CT in

> > > >> NJ. Our first visit revealed that my son was on the severe side of

plagio.

> > > >> and brachio.. Our clinician, Purvey, spent a great deal of time

explaining

> > > >> everything. I was confident that I made the right choice with this

company.

> > > >> A week later, my son's helemt came in. I thought it seemed too big, but

what

> > > >> did I know. We live about 60 miles away, and traffic was bumper to

bumper

> > > >> that night. By the time we got home, it was bedtime. You could probably

> > > >> imagine the terror I felt when I woke in the middle of the night to

> > > >> screaming. I walked into my son's room to find the helmet covering his

eyes.

> > > >> I immediately fixed it and he went back to bed. It happened again and

by the

> > > >> third time I just took the helmet off. The next morning, I called the

office

> > > >> and spoke with my favorite guy, Darren. He has such a great sense of

humor

> > > >> and still manages to be incredibly professional. I explained the

situation

> > > >> and he immediately conveyed my message to Purvey. She in turn called me

back

> > > >> and listened to what I was saying. Not once did she pasify me or make

me

> > > >> feel that I was doing something wrong. She then spoke with corporate

and

> > > >> they decided to rescan and make a new helmet. They made this decision

> > > >> without even seeing the helmet. They listened to me and believed my

> > > >> observation. That was a big plus in my book. The next day I went back

up to

> > > >> Paramus and my son was rescanned. Purvey did a scan comparison and

found my

> > > >> son to be tilting forward in the first one. The next week I took my son

back

> > > >> for his helmet and I thought we had a perfect fit. Boy was I wrong. The

> > > >> helmet was moving way too much. Purvey, again spoke with corporate, and

> > > >> decided to remake the helmet. Yes, I was frustrated. But more than

anything,

> > > >> I was concerned that this helmet may not be good for him. I wasn't

> > > >> questioning the product or the results...just the fit with my child.

Purvey

> > > >> assured me that she would do whatever it took to get it right. And that

> > > >> brings me to today. Today, my son received his 3rd helmet. It certainly

> > > >> seems like a better fit, but I haven't faced the middle of the night

> > > >> yet....... I can't say at this point whether the helmet is a perfect

fit,

> > > >> but I can say that the treatment that we have received at CT in NJ has

been

> > > >> nothing short of outstanding. The time and energy that this entire

office

> > > >> has put into my son has been incredible. The compassion and involvement

that

> > > >> Purvey has kindly given to me has been well worth my long trips there

and

> > > >> back. I don't know the outcome yet, but I do know that there are a lot

of

> > > >> caring people out there that are in the right profession. With that

said,

> > > >> THANK YOU CT in NJ.

> > > >> >

> > > >> > Meryl Patmore

> > > >> >

> > > >>

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