Re: Watch for Staff at JRI

[Guest guest]

Why don't you give Chuch a call at JRI and let him know what's happening

and with your concerns? He is very responsive and represents management of the

administrative staff. I'm sure he is not aware of your situation, would be

appalled at your predicament and would love to resolve your problems. Let us

know how Chuck and JRI responds.

mooshters howardhou@...> wrote:I have had the most frustrating experience

with the staff at JRI, and

am venting here, but I thought it might be helpful, if anyone else

was going to have a procedure done there.

The Dr's at JRI operate out of both the Orthopedic Hosp and Santa

. I am scheduled for surgery in Santa on 3/4. Since

that is less than two weeks away and I have heard nothing from JRI

regarding pre op physical, pre op instructions etc..., I called them.

It turns out Santa Hosp is not covered by my insurance but

Ortho Hosp is. Yet, they didnt think this was an important point to

tell me.

Moreover, they had me give blood at Santa for my surgery,

yeterday, even though they knew Santa was not covered by my

insurance. As I understand it, you can only give blood once a week

and no later than 1 week before surgery. This means that unless they

can move the blood from Santa to Ortho Hosp, its too late to

use my own blood.

I have no faith in their being able to arrange this thing in time.

Everything needs to be moved to Ortho Hosp, but they are not doing a

thing about it. I just keep hearing that they are really busy, but

hey...by Monday, it will only be 12 days before surgery. How close

to the line is this going to be.

Absolute administrative incompetance and I only hope this is not a

representation of their surgical skill.

---------------------------------

[Guest guest]

Dear Sir,

Dr. Beaule has a part-time private practice at the Joint Replacement

Institute at Orthopaedic Hospital. He is also a member of the

faculty at UCLA. His JRI practice is unrelated to UCLA. As a member

of UCLA's faculty, he sees patients at UCLA's Santa office.

It is UCLA's policy that the patient's who are seen at the Santa

office and referred to Dr. Beaule through that office (i.e.,

the UCLA " system " ) must have surgery performed at the Santa -

UCLA Medical Center.

I and the other staff of JRI have absolutely no way of knowing

anything about Dr. Beaule's patients who are seen in Santa

nor do I have any knowledge regarding with what insurance plans UCLA

is contracted. If a patient is referred through the JRI and seen at

our office, then , of course, that is a completely different

situation.

Please contact me directly at the JRI. I will discuss your case with

Dr. Beaule to determine if there is any way he can perform the case

at the JRI/Orthopaedic Hospital. We will do whatever we can to

accommodate your situation and allay your concerns.

Best regards,

Chuck

Exec. Director, JRI

, extension 1888

> I have had the most frustrating experience with the staff at JRI,

and

> am venting here, but I thought it might be helpful, if anyone else

> was going to have a procedure done there.

>

> The Dr's at JRI operate out of both the Orthopedic Hosp and Santa

> . I am scheduled for surgery in Santa on 3/4. Since

> that is less than two weeks away and I have heard nothing from JRI

> regarding pre op physical, pre op instructions etc..., I called

them.

>

> It turns out Santa Hosp is not covered by my insurance but

> Ortho Hosp is. Yet, they didnt think this was an important point

to

> tell me.

>

> Moreover, they had me give blood at Santa for my surgery,

> yeterday, even though they knew Santa was not covered by my

> insurance. As I understand it, you can only give blood once a

week

> and no later than 1 week before surgery. This means that unless

they

> can move the blood from Santa to Ortho Hosp, its too late

to

> use my own blood.

>

> I have no faith in their being able to arrange this thing in

time.

> Everything needs to be moved to Ortho Hosp, but they are not doing

a

> thing about it. I just keep hearing that they are really busy,

but

> hey...by Monday, it will only be 12 days before surgery. How

close

> to the line is this going to be.

>

> Absolute administrative incompetance and I only hope this is not a

> representation of their surgical skill.

[Guest guest]

Chuck, everything has been taken care of. As mentioned, I was mostly

venting as it came as a shock to me when I called on Thursday

(2 weeks) before my scheduled surgery, to find that my insurance

would not cover Santa and I had just given blood there.

It would have been nice to receive a call, so everyting could be

arranged. Also, I am busy all next week, so it does not leave much

time to arrange all the pre-op things that needed to be done.

Also, told me she would call me back, but I went and checked

everything out with my insurance on my own.

In short, it was 2 weeks before surgery and I had not heard anything

except the shocking news that my insurance would not cover the

procedure in Santa , but would at Ortho Hosp.

At any rate, I met with Dr. Beaule this morning and everything is

arranged, including pre-op.

Thanks for your response and your attention.

> > I have had the most frustrating experience with the staff at JRI,

> and

> > am venting here, but I thought it might be helpful, if anyone

else

> > was going to have a procedure done there.

> >

> > The Dr's at JRI operate out of both the Orthopedic Hosp and Santa

> > . I am scheduled for surgery in Santa on 3/4.

Since

> > that is less than two weeks away and I have heard nothing from

JRI

> > regarding pre op physical, pre op instructions etc..., I called

> them.

> >

> > It turns out Santa Hosp is not covered by my insurance but

> > Ortho Hosp is. Yet, they didnt think this was an important point

> to

> > tell me.

> >

> > Moreover, they had me give blood at Santa for my surgery,

> > yeterday, even though they knew Santa was not covered by

my

> > insurance. As I understand it, you can only give blood once a

> week

> > and no later than 1 week before surgery. This means that unless

> they

> > can move the blood from Santa to Ortho Hosp, its too late

> to

> > use my own blood.

> >

> > I have no faith in their being able to arrange this thing in

> time.

> > Everything needs to be moved to Ortho Hosp, but they are not

doing

> a

> > thing about it. I just keep hearing that they are really busy,

> but

> > hey...by Monday, it will only be 12 days before surgery. How

> close

> > to the line is this going to be.

> >

> > Absolute administrative incompetance and I only hope this is not

a

> > representation of their surgical skill.