Clinical Services & Process Improvement Manager Opportunity

[Guest guest]

Grady Health System EMS, the 911 ambulance provider for Atlanta, Georgia, is

seeking qualified candidates for the position of Clinical Services & Process

Improvement Manager. This position is one of four EMS managers overseeing

the functional areas of the department. These areas are: Operations, System

Status Control, Logistics, and Clinical Services.

The essential job functions of the Clinical Services & Process Improvement

Manager are as follows:

1. Develop, implement, and monitor system-wide performance measurement

program.

2. Provide ongoing feedback related to departmental performance and

processes to management, Medical Director(s), and staff both informally and

formally.

3. Define and monitor critical audit triggers for clinical and

operational performance.

4. Work collaboratively with external entities as necessary to improve

and / or benchmark Grady EMS performance.

5. Develop and manage an overarching departmental training strategy to

deliver continuing education programs to address both minimum training

requirements and identified weaknesses of field staff.

6. Coordinate research initiatives and pursue publishing data in

conjunction with Medical Director(s).

7. Design and coordinate initial and ongoing training programs for

staff.

8. Provide data reports necessary to evaluate performance of field

staff and other employees, as applicable.

9. Assist in the investigation of complaints and develop strategies to

address issues identified.

10. Monitor national and international trends in prehospital clinical care

and perform utilization predictions and cost-benefit analysis on new

equipment and therapies for potential incorporation into Grady EMS' daily

practice.

11. Manage the evaluation of new clinical equipment. Make purchasing

recommendations and produce Request for Purchase documents as related to

areas of responsibility.

12. Assist EMS Director and VP of EMS & Trauma in development, evaluation,

and preparation of overall departmental budget.

The following should be points of interest for those considering this

position:

* Grady EMS is the sole 9-1-1 ambulance provider for the City of

Atlanta / Fulton County

* In 2005 handled 91,993 responses, resulting in 63,459 transports (on

target for ~ 97,000 responses this year)

* Grady EMS is the largest hospital-based and oldest operating EMS

agency in the country and operates an all ALS system

* System Status Control / Dispatch services provided in-house and

beginning in February, 2007 Grady will also be the designated EMD / Call

Processing Center

* Active medical direction provided by a team of EMS-trained physicians

from Emory University's Department of Emergency Medicine / Section of

Prehospital & Disaster Medicine

* Provider of tactical medical support for Atlanta Police Department's

SWAT Team

* Provider of Bio-safety transport of infectious patients arriving at

Atlanta's Hartsfield- Airport through the Centers for Disease Control

* Currently utilizing ScanHealth's " Health EMS " ePCR system

* Grady Memorial Hospital is home to the region's only Level 1 Trauma

Center, Burn Center, and functions as the Poison Control Center for the

state of Georgia

* Grady's ER saw approximately 171,000 patients in 2005

For further information about this opportunity or to express interest,

please me directly.

Sincerely,

Noah Reiter

----

Noah J. Reiter, MPA, NREMT-P

EMS Director

Grady Health System

office

facsimile

<http://www.gradyhealthsystem.org> http://www.gradyhealthsystem.org

Atlanta's Extraordinary Emergency Medical Service

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