Guest guest Posted May 25, 2003 Report Share Posted May 25, 2003 You are so right Jill! It is amazing what pen to paper can do. I remember, when my grandmother was alive, she used to write the manufacture of ANYTHING that went wrong or would not work. In her prime time of letter writing she had REPLACED: refrigerator stove air conditioner 2 beds many food items And she received FREE: various drugs food products car tires And she was able to motivate some manufactures to LISTEN TO HER NEEDS about particular steps down her mobil home. They did not make them to suit her orthopedic needs but the manufacture custom made steps that would suit her. That is something for an 60-78 year old I'd say! Debbi > But you have more power than you know - you have the power to put > pen to paper and work with a brace company - you see, it's in the company's > best interest to work with the patient, the patient who will wear their > braces and then speak positively about their experiences....especially if > they know they you could share the good news. > > Why not pen a letter to a president of a company, explain your situation and > ask if their staff can work with you to find a solution? > > Jill [unable to display image]Debbi Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 25, 2003 Report Share Posted May 25, 2003 I agree with you Debbi. I have written many letters in my time too and have been pleased with the results. I recently complained about a grocery store in town (actually, the only one we have...) and got a meeting with the manager and district manager to resolve the issues and got a $50.00 gift certificate for my troubles. Writing a letter and directing it to the top of the heap usually gets good results. Remember, as consumers all people who sell things to us must stand up and take notice of us or else we stop buying....look at a letter of complaint from their point of view - the company wants you to be happy because for every one letter you may have written, you likely have told many mothers - so this bad advertising hurts and is the catalyst for change. A complaint on this list for example....reaches 395 mailboxes! That's a heap of negative publicity, and no company, regardless of the product they sell, wants that. Good for your grand-mother! Jill Quote Link to comment Share on other sites More sharing options...
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