Guest guest Posted August 20, 2004 Report Share Posted August 20, 2004 Hi, I am wondering what to do about a new phone I got. It is a Uniden phone from CostCo that operates at 5.8 GHz and comes with three handsets. refuses to use it, and I know why. It makes his Nucleus 3G BTE wail/buzz loudly in a high-pitched manner when on the T-setting. I tested it with the 3G listening headphones and it did could hear it. I ALSO tested it with his hearing aid, and it did the same thing!! I don't think this telephone is truly telecoil compatible! None of our other phones do this. I also tested by moving around the house, and the loud, wailing sound is _always_ there. (The noise is louder and different from the other kind of T buzz you get sometimes near appliances.) I wrote email to Uniden and at first they sent me a form-letter response that didn't seem to address the problem. I wrote back, pointing this out, and they responded saying they could send me a different model 5.8 GHz phone. What do you think I should do? Get the freebie phone? But if I do this, won't it be a cop-out for Uniden whenever a hearing aid user complains about their phone? The new one comes with only 2 handsets while the CostCo one came with 3, so it is inferior. Thanks for any advice! Lydia Mom of age 7 1/2, CI at age 4 and Colin, age 10 1/2, hearing Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 20, 2004 Report Share Posted August 20, 2004 Doesn't the FCC regulate phones? Maybe you could dash of a complaint to them, then ask Uniden to supply you with a phone that is T-Coil compatible with 3 headsets which is what you paid for and need. This is just a thought. I don't have any experience here 'cause my daughter is only 3 and we have not dealt with this yet. Good luck. H ----- Original Message ----- I am wondering what to do about a new phone I got. It is a Uniden phone from CostCo that operates at 5.8 GHz and comes with three handsets. refuses to use it, and I know why. It makes his Nucleus 3G BTE wail/buzz loudly in a high-pitched manner when on the T-setting. I tested it with the 3G listening headphones and it did could hear it. I ALSO tested it with his hearing aid, and it did the same thing!! I don't think this telephone is truly telecoil compatible! None of our other phones do this. I also tested by moving around the house, and the loud, wailing sound is _always_ there. (The noise is louder and different from the other kind of T buzz you get sometimes near appliances.) I wrote email to Uniden and at first they sent me a form-letter response that didn't seem to address the problem. I wrote back, pointing this out, and they responded saying they could send me a different model 5.8 GHz phone. What do you think I should do? Get the freebie phone? But if I do this, won't it be a cop-out for Uniden whenever a hearing aid user complains about their phone? The new one comes with only 2 handsets while the CostCo one came with 3, so it is inferior. Thanks for any advice! Lydia Mom of age 7 1/2, CI at age 4 and Colin, age 10 1/2, hearing Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 20, 2004 Report Share Posted August 20, 2004 Doesn't the FCC regulate phones? Maybe you could dash of a complaint to them, then ask Uniden to supply you with a phone that is T-Coil compatible with 3 headsets which is what you paid for and need. This is just a thought. I don't have any experience here 'cause my daughter is only 3 and we have not dealt with this yet. Good luck. H ----- Original Message ----- I am wondering what to do about a new phone I got. It is a Uniden phone from CostCo that operates at 5.8 GHz and comes with three handsets. refuses to use it, and I know why. It makes his Nucleus 3G BTE wail/buzz loudly in a high-pitched manner when on the T-setting. I tested it with the 3G listening headphones and it did could hear it. I ALSO tested it with his hearing aid, and it did the same thing!! I don't think this telephone is truly telecoil compatible! None of our other phones do this. I also tested by moving around the house, and the loud, wailing sound is _always_ there. (The noise is louder and different from the other kind of T buzz you get sometimes near appliances.) I wrote email to Uniden and at first they sent me a form-letter response that didn't seem to address the problem. I wrote back, pointing this out, and they responded saying they could send me a different model 5.8 GHz phone. What do you think I should do? Get the freebie phone? But if I do this, won't it be a cop-out for Uniden whenever a hearing aid user complains about their phone? The new one comes with only 2 handsets while the CostCo one came with 3, so it is inferior. Thanks for any advice! Lydia Mom of age 7 1/2, CI at age 4 and Colin, age 10 1/2, hearing Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 20, 2004 Report Share Posted August 20, 2004 Doesn't the FCC regulate phones? Maybe you could dash of a complaint to them, then ask Uniden to supply you with a phone that is T-Coil compatible with 3 headsets which is what you paid for and need. This is just a thought. I don't have any experience here 'cause my daughter is only 3 and we have not dealt with this yet. Good luck. H ----- Original Message ----- I am wondering what to do about a new phone I got. It is a Uniden phone from CostCo that operates at 5.8 GHz and comes with three handsets. refuses to use it, and I know why. It makes his Nucleus 3G BTE wail/buzz loudly in a high-pitched manner when on the T-setting. I tested it with the 3G listening headphones and it did could hear it. I ALSO tested it with his hearing aid, and it did the same thing!! I don't think this telephone is truly telecoil compatible! None of our other phones do this. I also tested by moving around the house, and the loud, wailing sound is _always_ there. (The noise is louder and different from the other kind of T buzz you get sometimes near appliances.) I wrote email to Uniden and at first they sent me a form-letter response that didn't seem to address the problem. I wrote back, pointing this out, and they responded saying they could send me a different model 5.8 GHz phone. What do you think I should do? Get the freebie phone? But if I do this, won't it be a cop-out for Uniden whenever a hearing aid user complains about their phone? The new one comes with only 2 handsets while the CostCo one came with 3, so it is inferior. Thanks for any advice! Lydia Mom of age 7 1/2, CI at age 4 and Colin, age 10 1/2, hearing Quote Link to comment Share on other sites More sharing options...
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