Guest guest Posted February 2, 2006 Report Posted February 2, 2006 We are in the final stages for awarding an agreement for new 9-1-1 equipment. My Board is very concerned over assuring an adequate maintenance response and would like to put some language in the contract to assure good service. Has anyone included a penalty clause in an agreement that addressed such things as response time and level of training for service techs, and applied financial penalties for failure to maintain the agreed level of service? If so, are you willing to share the text of your agreement? You may contact me directly at WGlover911@... if you wish. Thanks for your help! ~~ Woody ~~ Woody Glover, Director St. Tammany Parish Communications District 510 East Boston Street, Suite 200 Covington, LA 70433 WGlover911@... Quote
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