RE: 911:: STAFFING IN DISPATCH

February 3, 2004

>>WE HAVE 9 FULL TIME DISPATCHERS <<

I don't have any info, but just trying to clarify......

Where I work we have dispatchers and call takers, 2 separate jobs.

Some centers call everyone dispatchers whether they radio or answer phones or

both.

Do you have 9 full time radio talkers and others that answer phones or 9 full

time employees period???

Thanks

February 3, 2004

Take a look at APCO's " How Many Do We Really Need? A Simple Formula for

Determining Staffing, "

links to other staffing articles.

February 3, 2004

Oh my gosh. We are a center of 10 full time dispatchers (9 fully trained, 1 in

training) but our population is near 18,000 with a coverage are of oh, I think 9

square miles! How do you handle it with so few employees? Or do you not get

any calls for service?

for the size of population, you should have a lot more then 11 full time and 1

part time.

Kathy

In a message dated 2/3/2004 11:19:45 AM Eastern Standard Time, clayk@...

writes:

> OUR DEPARTMENT IS GETTING READY TO GO TO OUR BOARD OF SUPERVISORS TO

> REQUEST ADDITIONAL STAFFING. IF ANY ONE HAS INFORMATION THEY CAN PASS

> ON PLEASE DO SO.

> WE HAVE A POPULATION OF 180 THOUSAND AND COVER 13,500 SQUARE MILES.

> CURRENTLY WE HAVE 9 FULL TIME DISPATCHERS AND 1 PART TIME WITH 2

> ADDITIONAL PEOPLE IN TRAINING.

> ANY ASSISTANCE FOR AGENCIES SIMILAR IN SIZE IS APPRECIATED.

>

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