Re: Intro to PT class question

[Guest guest]

Never lose focus of who the customer is.

Think about what you say before you safe it.

Flexibility is key.

Never say I don't know, instead say I will gather some information for you

or get someone with more experience to help with that.

Know and understand every step of the process from the front office paper

work, billing, collections, to patient care and realize eventhough you make

more than most of the the staff that make your job complete, you are of equal

importance in the circle that allows the process to work.

Personality is the key. You need to make your patients want to come to see

you and you must connect with them and their goals in order to have

successful outcomes.

Don't just treat the injured part, find out what your patients have to do

with their bodies and how that injured part will affect that.

You must be actively involved in your state and national associations

because one day you may not have a job if you are not.

ALL FOR NOW.

Bubba Klostermann OT, CVE, CEAS

CEO, WORK & REHAB

4546 South 14 th

Abilene, Texas 79605

phone:

fax:

email: bubklo@...

This e-mail and any files transmitted with it are the property of WORK &

REHAB, are confidential, and are intended solely for the use of the

individual or entity to whom this e-mail is addressed. If you are not

one of the named recipient(s) or otherwise have reason to believe that

you have received this message in error, please notify the sender and

delete this message immediately from your computer. Any other use,

retention, dissemination, forwarding, printing, or copying of this

e-mail is strictly prohibited.

[Guest guest]

The only constant is change! Flexibility and adaptability are key to

success in whatever we do.

________________________________

From: PTManager [mailto:PTManager ] On

Behalf Of biapt000

Sent: Friday, December 08, 2006 8:50 AM

To: PTManager

Subject: Intro to PT class question

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the

most important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you

tell a future PT student is the most important thing to know/remember...

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

biapt000@... <mailto:biapt000%40yahoo.com>

[Guest guest]

Interesting question, I would say you need to know how to effectively

communicate with a wide range of people. You can have all the technical

knowledge in the world but if you can't get your point across and make a

connection it won't help you much.

Jon Weiss, PT, LAT

Team Facilitator

Bellin Sports Medicine - West

Green Bay, Wisconsin

>>> " biapt000 " 12/8/2006 8:50:01 AM >>>

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the

most important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you

tell a future PT student is the most important thing to know/remember...

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

biapt000@...

[Guest guest]

#1 thing to know (IMHO) - have the skill to know your

patient/client/customer and be able to meet their individual needs...

The skill comes into play when you need to help them figure out their needs

if they don't know... ( " you need to stop lifting with your back! " )

Jeff Wheeler PT,MS,GCS

Staff Development/Community Relations Mgr

Highline Therapy Services

13050 Military Rd So

Seattle, WA 98168

(206)242-7710

jwheeler@...

Intro to PT class question

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the

most important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you

tell a future PT student is the most important thing to know/remember...

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

biapt000@...

[Guest guest]

Hello Amy,

Very interesting question to which I think it is most important to remember

that " it depends " . In other words, every situation or circumstance influences

the answer. For instance, it depends if...

1) We are talking from a clinical perspective...then I might answer that one

of our most important things to know is what the patient will consider

" success " in treatment. In other words, what is their reason for coming to work

with us?

2) We are talking from a knowledge base...then I might answer that anatomy

and kinesiology are the most important. It is from this foundation of knowledge

that we can problem solve. Certainly there is a lot of other knowledge

critical in this process.

3) We are talking about working with people...then I might answer that our

ability to create rapport is most important (this develops trust which is so

critical when we are working with others). Rapport also is a basis for good

communication.

4) We are talking about our profession...then I might answer that the most

important thing is to remember that everything we do is a reflection of who we

are--as a person and as a professional.

5) We are talking about what we can do and how we get paid...then the most

important things to know/remember are our scope of practice and payer

regulations.

Bottom line, there is a lot to know/remember....which reinforces the fact

that we are professionals that work with people to help them be the best that

they can be.

You asked about years of exp (21 as a PT) and setting of practice (currently

a Director of Education and Compliance with EnduraCare Therapy Management.

We provide contract therapy services to the Acute and Sub-Acute

environments--hospitals, nursing homes, outpatient, and rehab hospitals).

Amy, it sounds like the course would be a lot of fun. I would be interested

in hearing their responses too.

Bob Latz, PT, DPT, GCFP

Florence, KY

[Guest guest]

I would say it would be to remember that patients are people like

themselves. That they should have the characteristics and qualities

that they would expect of someone who was providing care to them:

they should be knowledgeable and skilled, in order to provide the best

quality care

they should be compassionate and caring, in order to value the patient

and what is important to them

they should be patient and understanding, in order to interact best

with the patient

they should be honest and ethical, in order to provide legal and

ethical care

Becky White, PT, CCS

Supervisor and Cardiovascular Clinical Specialist

Acute Care Team

University of Michigan Hospitals

Ann Arbor, MI

Electronic Mail is not secure, may not be read every day, and should

not be used for urgent or sensitive issues.

>>> " biapt000 " 12/8/2006 9:50 AM >>>

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the

most important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you

tell a future PT student is the most important thing to

know/remember...

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

biapt000@...

**********************************************************

Electronic Mail is not secure, may not be read every day, and should not be used

for urgent or sensitive issues.

[Guest guest]

" Keep the patient at the center (focus) of your daily ,professional,

ethical and treatment decisions "

Hmmm, 28 years+/- Not for Profit Hospital system/network

Ron Barbato PT

Corporate Director, Rehabilitation Services

Ephraim McDowell Health

Voice:

Fax:

rbarbato@...

Intro to PT class question

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the

most important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you

tell a future PT student is the most important thing to know/remember...

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

biapt000@...

Please identify yourself, your discipline and your location in all

messages to PTManager.

Sick of working for someone else?

Tired of fighting against POPTS?

Ready to quit the corporate nonsense of large organizations?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association.

Join APTA, AOTA or ASHA and participate now!

Please identify yourself, your discipline and your location in all

messages to PTManager.

[Guest guest]

Amy,

Great question! I think the most important thing to remember is, as a PT

we are in a position of great trust. One thing our patients trust us with is

their pain. Fear of pain is a very powerful fear, it is a fear based on self

preservation, a very primitive type of instinct. I always pause just a

moment before I touch a patient for the first time. I think about this trust

and what I want to communicate through my touch. So when I reach for that

newly amputated limb, the recent post-operative hip or knee, or the

chronically inflamed joint, etc, I am very conscious of being gentle

,supportive, non-judgmental and at the same time looking the person directly

in the eye to form a connection of trust. Communication on all levels is

important, but the communication of touch is a special skill that all PT's

need everyday.

Noreen Vollmer,PT

Director of Rehab Services

Sub-acute rehab/ SNF

25 yrs as a PT

----Original Message Follows----

Reply-To: PTManager

To: PTManager

Subject: Intro to PT class question

Date: Fri, 08 Dec 2006 14:50:01 -0000

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the

most important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you

tell a future PT student is the most important thing to know/remember...

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

biapt000@...

Please identify yourself, your discipline and your location in all messages

to PTManager.

Sick of working for someone else?

Tired of fighting against POPTS?

Ready to quit the corporate nonsense of large organizations?

Visit www.InHomeRehab.com.

PTManager encourages participation in your professional association. Join

APTA, AOTA or ASHA and participate now!

Please identify yourself, your discipline and your location in all messages

to PTManager.

[Guest guest]

Listen to and observe the patient. They will tell you what is wrong and

maybe even how to treat it.

29 years of experience… whew did that go fast.

Steve Passmore, CEO

Healthy Recruiting Tools

Phone:

Fax:

HYPERLINK " mailto:spass@... " spass@...

" What We Did For You Yesterday is History,

What Can We Do For You Today. "

_____

From: PTManager [mailto:PTManager ] On Behalf

Of biapt000

Sent: Friday, December 08, 2006 8:50 AM

To: PTManager

Subject: Intro to PT class question

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the

most important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you

tell a future PT student is the most important thing to know/remember.-..

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

HYPERLINK " mailto:biapt000%40yahoo.com " biapt000yahoo (DOT) -com

--

No virus found in this incoming message.

Checked by AVG Free Edition.

Version: 7.5.432 / Virus Database: 268.15.15/580 - Release Date: 12/8/2006

12:53 PM

--

No virus found in this outgoing message.

Checked by AVG Free Edition.

Version: 7.5.432 / Virus Database: 268.15.15/580 - Release Date: 12/8/2006

12:53 PM

[Guest guest]

2 Things---

Always learn--keep up with whatever you can.

Empathy

Intro to PT class question

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the

most important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you

tell a future PT student is the most important thing to know/remember...

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

biapt000@...

[Guest guest]

I couldn't agree more with two additional suggestions: the 3 most

important " paired " words in gaining your patient's attention and

confidence in you as a provider of care: BE POSITIVE, BE POSITIVE, BE

POSITIVE!

The three most important long term goal oriented words are:

EDUCATE,EDUCATE,EDUCATE!

It's not what you can do " TO " them to make them better but, rather what

the PT/patient can do " TOGETHER " ---its an active process, not a one

sided passive, dependency relationship ; its what allows us to

differentiate us from our competitors.

27 years of learning, listening and critical observation.

Bob Tank,PT

Pro Rehab,PC

ville,IN

Intro to PT class question

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the most

important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you tell

a future PT student is the most important thing to know/remember.-..

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

HYPERLINK " mailto:biapt000%40yahoo.com " biapt000yahoo (DOT) -com

--

No virus found in this incoming message.

Checked by AVG Free Edition.

Version: 7.5.432 / Virus Database: 268.15.15/580 - Release Date:

12/8/2006

12:53 PM

--

No virus found in this outgoing message.

Checked by AVG Free Edition.

Version: 7.5.432 / Virus Database: 268.15.15/580 - Release Date:

12/8/2006

12:53 PM

[Guest guest]

Amy,

Love the response. I think I will keep it and read every so often to

refocus. Pain and or disability are the patient fears.

Maybe we can adopt the same body language and eye contact when supervisors

work with staff.

Steve Passmore, CEO

Healthy Recruiting Tools

Phone:

Fax:

HYPERLINK " mailto:spass@... " spass@...

" What We Did For You Yesterday is History,

What Can We Do For You Today. "

_____

From: PTManager [mailto:PTManager ] On Behalf

Of Noreen V

Sent: Friday, December 08, 2006 8:06 PM

To: PTManager

Subject: RE: Intro to PT class question

Amy,

Great question! I think the most important thing to remember is, as a PT

we are in a position of great trust. One thing our patients trust us with is

their pain. Fear of pain is a very powerful fear, it is a fear based on self

preservation, a very primitive type of instinct. I always pause just a

moment before I touch a patient for the first time. I think about this trust

and what I want to communicate through my touch. So when I reach for that

newly amputated limb, the recent post-operative hip or knee, or the

chronically inflamed joint, etc, I am very conscious of being gentle

,supportive, non-judgmental and at the same time looking the person directly

in the eye to form a connection of trust. Communication on all levels is

important, but the communication of touch is a special skill that all PT's

need everyday.

Noreen Vollmer,PT

Director of Rehab Services

Sub-acute rehab/ SNF

25 yrs as a PT

----Original Message Follows----

From: " biapt000 " <HYPERLINK

" mailto:biapt000%40yahoo.com " biapt000yahoo (DOT) -com>

Reply-To: HYPERLINK

" mailto:PTManager%40yahoogroups.com " PTManager@...

To: HYPERLINK " mailto:PTManager%40yahoogroups.com " PTManager@...

Subject: Intro to PT class question

Date: Fri, 08 Dec 2006 14:50:01 -0000

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the

most important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you

tell a future PT student is the most important thing to know/remember.-..

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

HYPERLINK " mailto:biapt000%40yahoo.com " biapt000yahoo (DOT) -com

Please identify yourself, your discipline and your location in all messages

to PTManager.

Sick of working for someone else?

Tired of fighting against POPTS?

Ready to quit the corporate nonsense of large organizations?

Visit www.InHomeRehab.-com.

PTManager encourages participation in your professional association. Join

APTA, AOTA or ASHA and participate now!

Please identify yourself, your discipline and your location in all messages

to PTManager.

[Guest guest]

As a TKA patient who now works for her physical therapist, I would say

that what I needed most was pushing, but with empathy.

Joan

Business Assistant

www.PDRehab.com

[Guest guest]

These responses have been great! I wish I saw more of this attitude in medicine

in general. It has been very motivating...to relearn things I've forgotten, to

improve what I already know, and although I feel I do very well at listening to

patients I suppose there is always room for all to do better. I thought this

would help my class but I think it may help me as well. When the new semester

starts I'll have them answer this question in the first class, then again at the

end of the semester. I'm curious what the difference will be.

Amy

Steve Passmore wrote:

Amy,

Love the response. I think I will keep it and read every so often to

refocus. Pain and or disability are the patient fears.

Maybe we can adopt the same body language and eye contact when supervisors

work with staff.

Steve Passmore, CEO

Healthy Recruiting Tools

Phone:

Fax:

HYPERLINK " mailto:spass@... " spass@...

" What We Did For You Yesterday is History,

What Can We Do For You Today. "

_____

From: PTManager [mailto:PTManager ] On Behalf

Of Noreen V

Sent: Friday, December 08, 2006 8:06 PM

To: PTManager

Subject: RE: Intro to PT class question

Amy,

Great question! I think the most important thing to remember is, as a PT

we are in a position of great trust. One thing our patients trust us with is

their pain. Fear of pain is a very powerful fear, it is a fear based on self

preservation, a very primitive type of instinct. I always pause just a

moment before I touch a patient for the first time. I think about this trust

and what I want to communicate through my touch. So when I reach for that

newly amputated limb, the recent post-operative hip or knee, or the

chronically inflamed joint, etc, I am very conscious of being gentle

,supportive, non-judgmental and at the same time looking the person directly

in the eye to form a connection of trust. Communication on all levels is

important, but the communication of touch is a special skill that all PT's

need everyday.

Noreen Vollmer,PT

Director of Rehab Services

Sub-acute rehab/ SNF

25 yrs as a PT

----Original Message Follows----

From: " biapt000 " <HYPERLINK

" mailto:biapt000%40yahoo.com " biapt000yahoo (DOT) -com>

Reply-To: HYPERLINK

" mailto:PTManager%40yahoogroups.com " PTManager@...

To: HYPERLINK " mailto:PTManager%40yahoogroups.com " PTManager@...

Subject: Intro to PT class question

Date: Fri, 08 Dec 2006 14:50:01 -0000

To all:

I teach an Introduction to Physical Therapy course to about 400 pre-

physical therapy students. I posed a question to them: What is the

most important thing a PT needs to know/remember? As professionals at

different levels I would like to hear your answers. What would you

tell a future PT student is the most important thing to know/remember.-..

You don't have to give your name but I would like to know what field of

PT you are working in and how long you have been practicing. Thanks to

all!

Amy Marshall, PT

HYPERLINK " mailto:biapt000%40yahoo.com " biapt000yahoo (DOT) -com

Please identify yourself, your discipline and your location in all messages

to PTManager.

Sick of working for someone else?

Tired of fighting against POPTS?

Ready to quit the corporate nonsense of large organizations?

Visit www.InHomeRehab.-com.

PTManager encourages participation in your professional association. Join

APTA, AOTA or ASHA and participate now!

Please identify yourself, your discipline and your location in all messages

to PTManager.

[Guest guest]

I would have to say to never stop learning. Whether it be related

to knowledge, communication, patient care/empathy, etc.

I have been working 6 months.

>

> To all:

> I teach an Introduction to Physical Therapy course to about 400

pre-

> physical therapy students. I posed a question to them: What is

the

> most important thing a PT needs to know/remember? As

professionals at

> different levels I would like to hear your answers. What would

you

> tell a future PT student is the most important thing to

know/remember...

> You don't have to give your name but I would like to know what

field of

> PT you are working in and how long you have been practicing.

Thanks to

> all!

>

> Amy Marshall, PT

> biapt000@...

>

>

[Guest guest]

In a message dated 12/9/2006 5:29:41 PM Eastern Standard Time,

biapt000@... writes:

These responses have been great! I wish I saw more of this attitude in

medicine in general. It has been very motivating...to relearn things I've

forgotten, to improve what I already know, and although I feel I do very well

at

listening to patients I suppose there is always room for all to do better. I

thought this would help my class but I think it may help me as well. When the

new

semester starts I'll have them answer this question in the first class, then

again at the end of the semester. I'm curious what the difference will be.

Amy

Amy,

Yes, the responses have been great and hopefully thought provoking for your

students. But I would also ask them the follwing:

" What will YOU contribute to the profession? "

W. , PT, MS

Chair, Physical Therapsit Assistant Program

Baker College of Park

4500 Enterprise Drive, Park, MI 48101

ph:

fax

cell

david.perry@...

[Guest guest]

Knowing and understanding the whole patient is often more important

than the diagnosis. 13 years.

Pierre H. Rougny, PT MTC

Director of Rehab

Sebasticook Valley Hospital

21 Leighton St.

Pittsfield, ME 04967

(207)487-9293

________________________________

From: PTManager [mailto:PTManager ] On

Behalf Of blast7sho

Sent: Saturday, December 09, 2006 10:21 PM

To: PTManager

Subject: Re: Intro to PT class question

I would have to say to never stop learning. Whether it be related

to knowledge, communication, patient care/empathy, etc.

I have been working 6 months.

>

> To all:

> I teach an Introduction to Physical Therapy course to about 400

pre-

> physical therapy students. I posed a question to them: What is

the

> most important thing a PT needs to know/remember? As

professionals at

> different levels I would like to hear your answers. What would

you

> tell a future PT student is the most important thing to

know/remember...

> You don't have to give your name but I would like to know what

field of

> PT you are working in and how long you have been practicing.

Thanks to

> all!

>

> Amy Marshall, PT

> biapt000@...

>

>

[Guest guest]

Amy, , and all,

This question from is great...with one modification. Change " the " to

" our " ....so that the question reads, " What will YOU contribute to our

profession. " Though this is may be a semantic issue, it is similar to the issue

of

patient first language in reminding us that we are working with a person first

and foremost. Here, this reminds us that we are our profession....it is not

something out there for others to take care of for us.

Again, nice question .

" Bob " Latz, PT, DPT, GCFP

Florence, KY

[Guest guest]

I will add:

Try to give your non-English-speaking patients the same quality care as

the rest. Learn at least basic conversation and PT vocabulary for the

patient population where you practice, and have and use a translation

service for other languages.

28 years in acute care, Texas and Southern California.

[Guest guest]

In my final PT class, right before graduation, I had a professor who

said something that has stuck with me ever since (15 years now, wow,

I'm getting old).

She looked over the class, congratulating us for our achievements

and then said.

" When you all come back in ten years for our reunion, half of you

will have ten years of experience and the other half will have one

year of experience ten times "

That statement has driven me to make sure that I try and learn

something new every day! It was a great lesson.

E. s, PT, DPT, OCS

www.douglasspt.com

s Orthopedic & Spine Rehab inc

bonita Springs fla

>

> In a message dated 12/9/2006 5:29:41 PM Eastern Standard Time,

> biapt000@... writes:

> These responses have been great! I wish I saw more of this

attitude in

> medicine in general. It has been very motivating...to relearn

things I've

> forgotten, to improve what I already know, and although I feel I

do very well at

> listening to patients I suppose there is always room for all to do

better. I

> thought this would help my class but I think it may help me as

well. When the new

> semester starts I'll have them answer this question in the first

class, then

> again at the end of the semester. I'm curious what the difference

will be.

>

> Amy

> Amy,

> Yes, the responses have been great and hopefully thought provoking

for your

> students. But I would also ask them the follwing:

> " What will YOU contribute to the profession? "

>

>

> W. , PT, MS

> Chair, Physical Therapsit Assistant Program

> Baker College of Park

> 4500 Enterprise Drive, Park, MI 48101

> ph:

> fax

> cell

> david.perry@...

>

>

>