Re: Missed visits

[Guest guest]

Hi . We let the patient know at the beginning (intake AND during the eval)

that we operate under the doctor's orders and the best way to assure success is

to attend regularly, as prescribed. They also sign an acknowledgement of our

attendance policy, thus accepting their responsibility to attend. We also let

them know at that time that the physician asks us to keep him/her informed as to

their progress and attendance. Starting on that foot helps a lot because they

are new and accept that this is standard.

If a patient does call to cancel or has a no show, we express sincere concern

and then state, " well as discussed we need to follow the physician's orders, so

we'll need to make this visit up. I would say that 20% actually make up the

visit but in all cases, they don't miss again. Hope this helps. Doug

Doug Sparks

Advanced Physical Therapy Concepts / APTC

www.aptc.biz<http://www.aptc.biz/>

doug@...

Missed visits

We have been studying the number of no-show and cancellations of visits

that are occurring in out outpatient clinic. We are sitting around 11-

12% of our scheduled visits not being attended. Was wondering what

others were encountering, and any solutions that you have found that

work. We have thought about enacting a " 3 missed visits and return to

referring physician " unless was good reason, as determined by therapist.

O'tool

PT,

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