NO SHOWS - CANCELS

[Guest guest]

It was interesting to read all of the comments that you have regarding

no-shows and cancels.

Our revenue has dropped tremendously and I did a spreadsheet for the last 3

months and found that we had a 20% decrease in patients based on no-shows

and cancels alone. That was a $10,000 decrease per month. The decrease in

numbers means nothing without the $$ equivalent total.

Does anyone have an opinion regarding the following plan that I would like

to present to our owner? I was thinking of offering our staff $100 each, at

the end of each month (we have 8 staff members total, at three locations,

which would total $800) if we have a 10% decrease or less in patient cancels

and/or no-shows. Certainly some cancels cannot be avoided and are beyond

their control, therefore the 10% allowance. However, if there is an 11%

decrease or more (remember we are experiencing a 20% decrease per month)

then they would get nothing. An $800 payout is a lot better than a $10,000

decrease.

I feel that they are relieved when a patient cancels because that is less

work for them. Less therapy for the therapist and techs, less billing for

the office, less collecting for our collection dept. So, there is no

incentive for them to get the patients in.

Also, how do you feel about enforcing a $25 charge when a patient cancels or

no-shows less than 24 hours from their appt. time? We have billed some

patients but they have not paid.

Thanks,

Diane Skaff

Manager

Phone:

FAX:

Valley Rehabilitation, Ltd.

13460 N. 94th Drive Suite G-1

Peoria, Arizona 85381