Fire/PD Question (Staten Island)

[Guest guest]

My thoughts on this are that the dispatcher didn't fully listen to the

problem. I've been caught thinking that the caller was going to ask one

thing, then reminded by my CTO to listen, because they may ask another.

This can happen at times, not fully listening to a caller, or trying to

decipher what a caller is trying to say. In your case, I think it was

simply that the dispatcher " keyed onto " FIRE. I've done that a time or two

during my current training. Sometimes it just happens.

Now that it happened with two separate dispatchers for PD, that makes me

wonder a little bit.

That's just my opinion.

Kari

Dispatcher Trainee

Hutchinson/Reno County (Kansas)

Emergency Communications

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