Guest guest Posted February 11, 2001 Report Share Posted February 11, 2001 >To: 911console > >Date: Mon, 12 Feb 2001 00:47:48 -0000 >Reply-To: 911console >Subject: 911:: Re: Dispatch sanity > > >We are " one person " all of the time (though can grab a second body if >needed during day shift). I handle it by cheating. I first stop the >phone from ringing by answering them (one at a time - I may have two >ears, but I only have one mouth) and asking if it is an emergency. If >all lines are now on hold, >Roy Mumaw >CAPD Arroyo Grande > Around here that's not cheating, that's proper procedure. We attempt to answer all incoming calls on the listed lines within 3 rings which actually is only 2 rings because with caller ID the first ring is lost according to Verizon. There are many times when I will have multiple callers on hold, sometimes on all 10 incoming lines. Rich Dean, NJ USA .. secondary email addresses are rldean@..., deanr@... .. HS Class of 1970, Vol Firefighter since 1973, Telecommunciator/Dispatch since 1975, Railfan since birth in 1952.. Founder of Egroups.com groups for NJArea, Fire-Police, NJ_Area_Railpics, NorthAmericanParades and NorthJerseyVolFire.. Member of many more online groups such as nysw@..., nyswegroups, tiersightings@egroups, Fire-L@topica, Firepics@egroups, 911dispatcher@egroups ------------------------------------------------------------ --== Sent via Deja.com ==-- http://www.deja.com/ Quote Link to comment Share on other sites More sharing options...
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