Re: 911:: Re: 911 - what is your emergency?

[Guest guest]

In a message dated 06/11/2000 8:25:30 PM Eastern Daylight Time,

ddavis@... writes:

<< Apparently Bob does not think I am a dispatcher. I have worked as a 911

dispatcher (police/fire/ambulance) for 19 years. >>

AS far as I am concerned I saw nothing saying that BoB thinks you are

not a dispatcher. He has been one for over 25. And seriously would you be

on this list if you weren't LOL ???? He is right though. Most of the

equipment, consoles and such that we get pushed into using, are NEVER EVER

created by dispatchers. Nor do any dispatchers get asked for any input into

how or what the equipment should do. Case in point ae most CAD systems, they

are just not dispatcher friendly. Our new Zetron system is supposed to be

state of the art dispatch equipment and it is more labor intensive than our

old system of dispatch. The 9-1-1 equipment that you receive from the state

is even sometimes not that easy to use. The recording equipment even more

dismal.

As for how to anwer a 9-1-1 call, well, I have to agree with Bob, where

is your emergency seems to be the most efficient way to get the right

address.

I have been answering 9-1-1 for just about 12 years and before the ani/ali

screens it was tough sometimes to even try and get an area for the emergency.

I was always persistent and I think I can count less than 3 times that any

unit police or fire was sent to the wrong address. The what is not the most

important aspect to get, the where is.

Peggy

Beverly, MA FD

[Guest guest]

I agree and it also helps to check your database. Anytime

we got a caller who said they dialed the wrong number

(wanted 411) or whatever else was their reason we always

asked (time permitting) if the information on our screen was

correct in that we checked name address and telephone

number. WHERE is most important.

[Guest guest]

<Bob says>

It may work well for you, but I think that " where is your emergency " is the

first question that you should work on. Without an address, you can not send

anyone to help, no matter what the emergency is. If your caller can not or

will not tell you where the situation is (what if he/she is cut off or

disabled?) you are stuck. Your ANI/ALI Screen may not have good info, or

accurate info, or any info at all. Start with the basics and build from

there. Ask the right question first.

IMHO any state that has Standard 9-1-1 Procedures to ask any question other

than " Where is your emergency? " first, obviously has procedures formulated

by people who have NEVER dispatched before (a common occurrence).

Perhaps we should reclaim our rights to operate under procedures FOR

dispatchers DEVELOPED BY dispatchers.

Bob from Massachusetts

****************************************************************************

**

Apparently Bob does not think I am a dispatcher. I have worked as a 911

dispatcher (police/fire/ambulance) for 19 years. Prior to this I worked as a

EMT for our county ambulance service. As a interested teenager I did ride

along for 11 years with a SGT from the local Police Department. So much for

my background. Yes I agree the ANI/ALI may not always have the correct

information but if the caller cannot or will not give you information all

you have is the ANI/ALI to go on. If there was no information displayed,

yes I would want to know first where they are calling from. But basically I

trust the equipment we use. To get to the point of why the person is calling

and to prioritize the call I still think answering " What are you reporting "

is a good/basic way to answer. When you have numerous 911 lines ringing,

other phones ringing and officers on the radio wanting your attention a

dispatcher needs to get to the point and handle a call as quickly as

possible. In our dispatch center there is usually 2 and sometimes only one

Dispatcher on duty. Every call/situation/dispatch center is different but we

need to have a basic place to start. Where I work this works good. Just my

professional opinion.

Doug in Leavenworth

[Guest guest]

I have to agree with Bob on this one. Where is the utmost urgent question

to ask.

ALI/ANI information can be wrong. Some places still don't even have that

information. Callers may be calling from a remote location.

As long as I know WHERE an emergency is, I can send the cavalry...

If all I get before a call is lost is " There's a fire, people are trapped! "

- I have no idea where to send them. If ALI/ANI is available, obviously

that is where help will be sent. What if it is wrong info? What if there

is no ALI/ANI? What if someone called her mother in another town and Mom

called and hung up in her panic?????

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[Guest guest]

How do i get a crininal history on someone in Ohio

[Guest guest]

Thats an odd question for this forum...me thinks...hmmmmmmm...For what

purpose is your question?.....

Cin in good ole Ohio

happy day, be safe

[Guest guest]

In Florida, you have to go thru Tallahassee to get a copy, cant get one at

your local agency......can u advise what # I call to get one mailed to me?

Thanks

[Guest guest]

no, I ment, a normal person requesting a criminal history

not an officer

In Florida you can get 1 if you know subj's social sec # and u pay 15 dollars

[Guest guest]

In Florida, anyone can request a criminal history on anyone they want, for 15

dollars

but u have to go thru FDLE to get it

public info

[Guest guest]

Unless Florida is much different than the rest of the world, what you actually

must mean is a local check of history. You will not find anyone (at least,anyone

wishing to maintain NCIC certification status) giving out an NCIC history to

anyone not in Law Enforcement.

Freida

dahag1138@... wrote:

> no, I ment, a normal person requesting a criminal history

> not an officer

> In Florida you can get 1 if you know subj's social sec # and u pay 15 dollars

>

[Guest guest]

> no, I ment, a normal person requesting a criminal history

> not an officer

> In Florida you can get 1 if you know subj's social sec # and u pay 15

dollars

>

> ------------------------------------------------------------------------

> It is my understanding to get a criminal history, except in certain

fields regulated by the state and related to

licensing the only way you can get a criminal history is with fingerprints

sent thru the state bureau and onto

the FBI. It is not lawful to release criminal history information on

persons unless it falls under public domain.

[Guest guest]

yes I know how to get a criminal history in Florida

the question is, how do I get a criminal history on someone in Ohio???

In the green county area

[Guest guest]

We listed all of the below in the Misc. field. Worked for us.

Vern

Retired

ED MARKER wrote:

>

> In order for us to run a CCH in LEADS, we have to have authorization

> from an

> officer and fill out the log book with the requesting officer's

> signature,

> the case #, the date, time, person's name and SSN, our name and badge

> #.

> When we get audited, all that stuff had better be in there or we are

> in deep

> doodoo.

> Lyn

> magik@...

[Guest guest]

she lives in Beavercreek, I believe that is Greene County isnt it

she was arrested there to, Xiena is near by, i was there once,,,,

[Guest guest]

THANKS BARB

[Guest guest]

THABKS SARA

[Guest guest]

> yes I know how to get a criminal history in Florida

> the question is, how do I get a criminal history on someone in Ohio???

> In the green county area

-----------------

As far as I know and I am not real educated on the public info laws

etc...but when someone wants any criminal background they have to have

fingerprints signed by the person they want the info on sent to BCI in Ohio.

However I will find the number to BCI for you and you can call them directly

to see if there is another procedure possible. I work tonight at 11 so I

will get it then and forward it to you via private e-mail tomorrow.

Sara Winfield

[Guest guest]

At out center, we have to say 911, what is your emergency...this allows the

caller to say, no emergency, or I need an ambulance, fire or officer...lets

the caller get to the point in the beginning of the call....instead of

rambling on .

[Guest guest]

We have ani/ali to enable us to tell where the call is....it is very

reliable. So if the caller is cut off, we send units to that address

[Guest guest]

Has the NEVER been a time that this information was incorrect? Is there any

guarantee that there will NEVER be a time in the future that it would be

wrong? It is ALWAYS a very good idea to verify this information with the

caller. Of course, if it is ALL you have, it is better than nothing but I

would never rely 100% on it. If possible, verify it with the caller FIRST

or very soon after. At my parttime agency, the 911 info can be dumped right

into CAD, but we always verify. Besides being wrong in the database, if you

don't check the location of the caller will be different from the call

anyways.

There is always the possibility that you will get the call right between

database updates. They aren't done in real time. Usually they are sent

en-mass to a central center regularly - like once a week. If the phone

company moves a phone from one house to another on Tuesday and the last

update was Monday, then it will be one week before the new address would

show on the database.

This is how GTE works.

annette hallmark

ahallmark@...

<<snip>>

We have ani/ali to enable us to tell where the call is....it is very

reliable. So if the caller is cut off, we send units to that address

<<snip>>

-

[Guest guest]

We have had people (a lot more that you would think) see an accident, tree

in the roadway, ect. drive home and then call 911. We had an incident that

someone called 911 and they said that their 3 yr old was choking. They call

911 and their address popped up. The dispatcher failed to confirm the address

and dispatched off the screen.

My husband and I we home and heard the tones drop (we are volunteers for the

fire dept.) and started to respond. We got up to race for the door, then we

realized that they were dispatching to our address. The people that rented

the house before us called and the phone company failed to change there

address in the computer. They lived right on the Dawson County line in

another county on the other side of town.

Needless to say we called dispatch and advised them of the situation. The

child was fine but, it could have been pretty bad.

That is why we are now told to say " Dawson County 911 where is your

emergency? "

[Guest guest]

Yes, BUT, ani/ali is very reliable, but not 100% fool proof. When I

trained a new dispatcher I insisted they verify what ani/ali shows.

Many times over the years I found errors. Person moves across town,

keeps same telephone number. Phone company has not yet updated their

system. Ouch, very embarrassing to find you sent the units to the wrong

location. Verify, Verify, Verify {AKA CYA}.

Vern

Retired

maggie0527@... wrote:

>

> We have ani/ali to enable us to tell where the call is....it is very

> reliable. So if the caller is cut off, we send units to that address

> ----------------------------------------------------------------------

>

[Guest guest]

that is true....but at least you can get to the caller...who knows

where the emergency is.....