Re: 911:: TEAM PLAYER OR NOT...

[Guest guest]

Well Bob i think you are correct, she needs a wake up call, and needs to do

your job. BUT... if something happens and someone dies because of this, you

will get pulled into the fire and go down with her, So i think you need to

go to a higher rank.

Jim

>From: COURNOYERB@...

>Reply-To: 911consoleegroups

>To: 911consoleegroups

>Subject: 911:: TEAM PLAYER OR NOT...

>Date: Fri, 26 May 2000 12:17:39 -0400

>

>This is a web form response sent in by

>BOB COURNOYERB@... on Friday, May 26, 2000 at 12:17:38

>

>Message: I have been as you say " lurking " for several months and figured I

>should introduce myself before I jump in with a question...My name is Bob,

>work for the Law Enforcement Support Agency in Tacoma Wa. We are a psap

>and do law only, any fire/aid calls are transferred to the fire dept. We

>receive approx 2200 phone calls (911/routine)per day and about 1200 calls

>entered in the cad (tiburon cad 2000) for dispatch per day. I've been

>dispatching here for almost 24 years and wouldn't trade it for anything

>(well maybe for a winning powerball ticket!)

>Now for the question and it's a long one, but would appreciate as many

>responses (yea or nay) as I can get.

>In my pod are 3 dispatchers, 1 works west side of the county, 1 works east

>side of the county, and the 3rd is relief (calls back 911 hangups, takes

>all incoming phone calls to dispatch, calls tows, makes detective/forensic

>call outs, takes over east or west when one of them takes a break,

>basically lets the primary dispatchers focus on the radio . (period).

>We have 2 indicators that a new call has come to us for dispatch. One is

>the call info on the pending window is in reverse video, that is, white

>writing surrounded by black until the call has been selected to be read and

>then it changes to black writing on the white background. The 2nd

>indicator of a new call is audible, we have a speaker next to the monitor

>that brriiinnngggsss when a new call comes in.

>That is (I hope it is intelligible) the set up for the question.

>I have a partner who when they work the relief position prefers to turn the

>speaker off and face away from the monitor to read a book, the paper, or do

>whatever. In this case my partner does not know when she gets a call,

>whether it is a 911 hangup to call back, or if she is primary it might be a

>robbery or shooting or whatever. I have many times mentioned the fact that

>I think she is not doing her job.

>I have spoken to my/her supervisor who told me that I was not being a

> " team player " by not telling her when she gets a call.

>I equate this attitude with my being the pitcher on the baseball

>team.........................................but also having to catch my

>own pitches!

>

>Okay, is Bob right in thinking that his partner is not doing her job as

>part of the team; or, is Bob wrong and should be doing his job and part of

>his partners, too.

>

>Thanks for your patience,

>

>Bob in Tacoma

>(sometimes I wonder what I was thinking when I read what I write)

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[Guest guest]

In a message dated 05/26/2000 12:20:09 PM Eastern Daylight Time,

COURNOYERB@... writes:

<< Okay, is Bob right in thinking that his partner is not doing her job as

part of the team; or, is Bob wrong and should be doing his job and part of

his partners, too.

>>

Bob,

I am a very big believer in Team Playing...I expect it from the people I

supervise. HOWEVER, this is definitely not the case of YOU not being a Team

player. This is strictly laziness on the dispatchers side and incompetence

on the Supervisors side. I totally agree with you !!

Kristy Rohm

Supervisor, Clayton Co 911

boro, Ga.

NitePrey2@...

[Guest guest]

>I have spoken to my/her supervisor who told me that I was not being a " team

player " by not telling her when she gets a call.

I equate this attitude with my being the pitcher on the baseball

team.........................................but also having to catch my own

pitches!

With the story as you've told it...

You're right.

The supervisor is wrong.

Weintraut

[Guest guest]

No I would say Bob is right. Now what to do about the problem?

Guess you could tell her each time she has a new call, loudly. Kick her

chair with each new call. How about one of those Air Horns, the hand

held ones with a coke can sized can of compressed air. That should get

her attention. On the other hand. How about a Memo addressed TO: the

top boss of the Commo Section and THRU: each person in the chain of

command. That should stir things a bit.

Vern

Retired

Served Proudly

COURNOYERB@... wrote:

>

> This is a web form response sent in by

> BOB COURNOYERB@... on Friday, May 26, 2000 at 12:17:38

..................snip................

> That is (I hope it is intelligible) the set up for the question.

> I have a partner who when they work the relief position prefers to

> turn the speaker off and face away from the monitor to read a book,

> the paper, or do whatever. In this case my partner does not know when

> she gets a call, whether it is a 911 hangup to call back, or if she is

> primary it might be a robbery or shooting or whatever. I have many

> times mentioned the fact that I think she is not doing her job.

> I have spoken to my/her supervisor who told me that I was not being a

> " team player " by not telling her when she gets a call.

> I equate this attitude with my being the pitcher on the baseball

> team.........................................but also having to catch

> my own pitches!

>

> Okay, is Bob right in thinking that his partner is not doing her job

> as part of the team; or, is Bob wrong and should be doing his job and

> part of his partners, too.

>

> Thanks for your patience,

>

> Bob in Tacoma

> (sometimes I wonder what I was thinking when I read what I write)

> ----------------------------------------------------------------------

>

[Guest guest]

<< Okay, is Bob right in thinking that his partner is not doing her job as

part of the team; or, is Bob wrong and should be doing his job and part of

his partners, too.

>>

Bob, you're correct.. She's NOT doing her job by not being attentive. As

already mentioned, if something negative occurs, you'll get pulled down with

her... so be a team player -- alert her to high priority calls -- buy

yourself a koosh ball launcher and whack her upside the head with a koosh

ball each time there is a need for her to pay attention.

Document each launch and why you had to do it. And forget the " you're not

being a team player " BS....this is an officer and citizen safety issue. Take

it up your chain of command and keep us posted.

Kathy

[Guest guest]

What happens if she misses a call that results in a citizen being injured or

killed? Who is going to be held liable, you, her or the supervisor? In my

opinion and this is mine and does not reflect what my agency says, you are

doing your job by bringing it to the dispatchers attention first and giving

them a chance to correct the problem. Since it appears from what you stated

she has elected to ignore your suggestion, you did the next thing and

notified the supervisor. It was the supervisor's responsibility and job to

address the problem and correct it. I feel that you handle the situation

correctly. The only thing I would suggest at this point is you submit a

written complaint to the supervisor and see how they handle it at that point.

From what you stated it appears your partner isn't the team player since they

want others to do their job.

[Guest guest]

Just my opinion, but from what you are describing, sounds like you are right.

Seems to me, if the two primary channels must alert the backup channel to

traffic coming in....then what is the point of having the backup? The two

primaries are doing their job plus the backup job it would seem..while this

person reads and basically relaxes...If anyone isnt a " team player " , seems like

it is this person.

Freida

<<snip>>

Okay, is Bob right in thinking that his partner is not doing her job as part of

the team; or, is Bob wrong and should be doing his job and part of his

partners, too.<<<snip>>>

[Guest guest]

You are exactly right...document, document, document. When stuff goes to

court, criminal or civil liability...the Crap rolls uphill.....;-O....best to

make sure you document, and keep a copy for yourself...just in case....tis a

shame that it has to come to this...but...hey....you gotta CYA on things

these days....

Cin in good ole Ohio

happy day, be safe

[Guest guest]

were at in OHIO im from OHIO

Jim

>From: kabal739@...

>Reply-To: 911consoleegroups

>To: 911consoleegroups

>Subject: Re: 911:: TEAM PLAYER OR NOT...

>Date: Sat, 27 May 2000 07:26:09 EDT

>

>You are exactly right...document, document, document. When stuff goes to

>court, criminal or civil liability...the Crap rolls uphill.....;-O....best

>to

>make sure you document, and keep a copy for yourself...just in case....tis

>a

>shame that it has to come to this...but...hey....you gotta CYA on things

>these days....

>

>Cin in good ole Ohio

>happy day, be safe

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