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RE: 911:: SURVEY

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We have one that has the built in VCR. No written policy but verbal that

during mon-fri " normal " business hours, only weather channel, news broadcasts

or LETN (law enforcement training network) can be watched. But the first

person to abuse it, regardless of day/time will prompt a strict written

policy.. Always punish all, not the offender!

Kathy

<< Subj: 911:: SURVEY

Date: 3/31/00 8:24:02 PM MST

From: ect254@...

Reply-to: 911consoleonelist

To: 911consoleonelist

Who has TV'S in there com center and if so do you have a policy on what you

can watch and when.

Thanks a >>

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The center I am in now has TVs in the Emergency Operations Center. This room

is next to our dispatch center so we usually send someone into the room to

catch scores of games, or updates on important news shows. We do not have a

TV in the actual Comm center. But......

The center I am going to (starting April 11) has a TV and VCR in the comm

center. They are a much smaller agency and have 2 or 3 dispatchers working

at one time. I'm sure the same rules apply that many of you have spoken

about regarding volume because I never hear the TV on when I have to call

that agency from my current one to get or give info.

Janelle

Pima County Sheriff Dept

Tucson Az

(4 more days and counting until I will be...)

Janelle

Oro Valley PD

Oro Valley, Az

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Same here in Minnesota. The TV is equipped to mute out when the radio is

keyed up. Still working on a fix for the phone. The tv was purchased by the

dispatchers.

Wm_J

MN0110000

>

>Reply-To: 911consoleonelist

>To: " '911consoleonelist' " <911consoleonelist>

>Subject: RE: 911:: SURVEY

>Date: Fri, 31 Mar 2000 22:09:02 -0600

>

>We have a TV with basic cable and a VCR. The closest thing we have to a

>policy is one that governs electronic equipment and their transmission over

>phones or radio equipment.

>

>It is up to each Communications Shift Supv. what can or cannot be watched

>on

>their shift. So far everyone has used common sense in their choice of

>viewing programs.

>

> Long

>McKinney Police/Fire/EMS

>McKinney, Texas

>klong@...

>

>

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One add'l story relating to background noise.....

Saturday night COPS was showing a pursuit and the MUTE function failed, it

was only a matter of seconds before the admin lines lit up and wondered

where and what the heck was going on....someone caught the East coast

(Boston) ofcr accent and really wondered who was working the road that

night.

Wm_J

>

>My agency does not have a TV in the comm center, but a

>neighboring agency does, and we always know what

>they're watching because you can often hear the theme

>song to shows like " Little House on the Prairie " or

> " MASH " in the background when dispatch transmits. I

>assume that their brass knows what they are watching

>too, but I don't know if there is any policy regarding

>it.

>

>Jen Grieshaber

>

> > << Subj: 911:: SURVEY

> > Date: 3/31/00 8:24:02 PM MST

> > From: ect254@...

> > Reply-to: 911consoleonelist

> > To: 911consoleonelist

> >

> > Who has TV'S in there com center and if so do you

> > have a policy on what you

> > can watch and when.

>

>

>__________________________________________________

>

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OH!!! This reminds me of a great story to share you all of you (speaking of

COPS tv show...)

I answered a 911 call from a teenaged male who said there was someone

breaking into the trailer next door to him. We started over Deputies while I

kept him on the phone, getting answers to the many questions I had for him.

When I got to the part about the description of the suspect, the youth gave

me a pretty good description of a male (details arent necessary for story).

Then, all of a sudden the caller says that the suspect was exiting the

trailer,.. then he said there were 2 female officers coming over a fence

into the yard (we had a training unit going, both were female deputies) ,

then the caller said that the females officers had the suspect. Now, while

the caller was giving me updates, I was entering such updates into CAD and

the dispatcher was repeating them over the radio. When the dispatcher got to

the part about the 2 females deputies having the suspect, our training unit

said it wasnt them, they were still a few blocks away. No one else answered

up. This area of town bordered Tucson PD jurisdiction so we all thought,

possibly TPD was on scene. ok- getting to the end now....

After our deputies DID go on scene, one of them called in to tell us the

story. (I like when they do this, I hate not knowing how some of the calls

turn out!) The deputy was laughing very hard but the story came out... the

young caller was giving me a blow by blow account of the tv show he was

watching.... of course COPS... and when he gave the suspects description,

darned if it wasnt an exact image of himself! This was one 15 yr old who

got into alot of trouble for false reporting! Dad wasnt too happy when he

got called home from work either!

Janelle

Pima County Sheriff Dept

Tucson Az

(4 more days and counting until I will be...)

Janelle

Oro Valley PD

Oro Valley, Az

In a message dated 3/31/00 11:44:27 PM US Mountain Standard Time,

ncass911@... writes:

<< One add'l story relating to background noise.....

Saturday night COPS was showing a pursuit and the MUTE function failed, it

was only a matter of seconds before the admin lines lit up and wondered

where and what the heck was going on....someone caught the East coast

(Boston) ofcr accent and really wondered who was working the road that

night.

Wm_J

>>

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We don't have one installed (it has been

discussed from time to time). We can

bring one in from time to time for special

events (Super Bowl, for example). It's also

brought in so we can watch the Weather

Channel when hurricanes or snow is

approaching.

EJ

From: EJ Stinneford

City of Fayetteville Communications

estinneford@... (work)

estinneford@... (not @ work)

[These are my opinions, not my employer's!]

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At 10:21 PM 03/31/2000 EST, a wrote:

>Who has TV'S in there com center and if so do you have a policy on what you

>can watch and when.

Hi,

My fire department dispatch office has a color television, which the members

have paid for). We also have a VCR which the department paid for, which is

used for training. We are allowed to use the television for news, weather,

and special events anytime during business hours and at will after business

hours. The management of the comm center recognizes that televisions can be

used to update on events going on in our community and in adjacent

communities that may affect our operations. It also recognizes that any

method of keeping our folks interested and alert during down time is

preferable, and as such, encourages use of the television. The exceptions

to the above permission are as follows:

1) if there are tours or officials in the office - the tv and vcr are off;

2) there must not be ANY sounds of tv going over the radio, over the

telephone, or recorded on tape during telephone calls at any time - this

means that the remote control gets a workout;

3) if any important sporting event is being watched, NO mention of scores

and outcomes are permitted over the radio to field units not as lucky as to

be in and watching.

Aside from this, we have developed a few in-office policies of our own, in

order to protect this priviledge and to police ourselves:

1) we usually turn the tv and vcr off completely when engaged in a

significant incident;

2) we have a code of conduct of our own for what is watched (no porn, or

otherwise objectionable programs may be watched);

3) all members of the office must pay their fair share towards the cable

funding.

This has worked for us. There have been no problems in the more than six

years that we have had tv in the comm center.

We will be moving to a new fire-police-ems dispatch office in the near

future, and we expect to have more than one tv in our new center (probably

department paid for). We will have them hung from the ceiling, equipped for

closed captioning, and will enable them to be listened to via our headsets,

and/or via remote speakers at each work station.

Hope this helps.

Bob Battis

Beverly Fire Dept

Beverly MA 01915

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We have a TV with basic cable and a VCR. The closest thing we have to a

policy is one that governs electronic equipment and their transmission over

phones or radio equipment.

It is up to each Communications Shift Supv. what can or cannot be watched on

their shift. So far everyone has used common sense in their choice of

viewing programs.

Long

McKinney Police/Fire/EMS

McKinney, Texas

klong@...

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My agency does not have a TV in the comm center, but a

neighboring agency does, and we always know what

they're watching because you can often hear the theme

song to shows like " Little House on the Prairie " or

" MASH " in the background when dispatch transmits. I

assume that their brass knows what they are watching

too, but I don't know if there is any policy regarding

it.

Jen Grieshaber

> << Subj: 911:: SURVEY

> Date: 3/31/00 8:24:02 PM MST

> From: ect254@...

> Reply-to: 911consoleonelist

> To: 911consoleonelist

>

> Who has TV'S in there com center and if so do you

> have a policy on what you

> can watch and when.

__________________________________________________

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At 10:21 PM 03/31/2000 -0500, a asked:

>Who has TV'S in there com center and if so do you have a policy on what you

>can watch and when.

I went back through my archives of posts to this list and located something

so I didn't have to write it all out again. ;)

Here goes:

At 01:39 PM 4/30/99 -0400, my good friend Behr wrote:

> Looking for any Comm Center that allows a TV in their Comm Center.

>Trying to convince Admin that one is needed in dispatch during major

>incidents in our area. If you have any policies governing the use of

>a TV, please let me know so that I may forward in my proposal to Admin.

>Thanks

<raising hand and waving it wildly> We do, we do, Rich!!

First, our TV is a 22-inch (yah, 22, not 23 or 25 or 27.. but that EVEN

number 22) stereo model, installed on a wall bracket up high in one corner

of the room so the call-takers can see it if they look up over their CAD

terminals but the dispatchers at the radio have to turn around, away from

their consoles, to watch it. (Deliberate placement.) When I wrote the

purchase requisition, I was instructed to use a fairly low - in my opinion

- amount for bid consideration and the product would NOT include a built-in

VCR. It was JUST for a TV set.

Use of the TV is restricted to " after business hours " and on weekends,

UNLESS there is a major incident working (in progress) that either involves

our department (anywhere in the State), allied agencies within our

four-county dispatch jurisdiction, or is of other local public safety

concern (such as oh, say.... a dam break, an earthquake, flooding

evacuations, stuff that the media gets to with cameras about which we'll

most certainly have calls from folks expecting us to know what's going on).

Other major NEWS of interest can be watched during the " restricted " time

period if it is LIVE and of major importance (sports events don't count);

for example, we DID watch Littleton, CO coverage before 1700 hours on the

20th, as it was being televised......

Other (written) rules regarding the TV:

No bickering. If ANYONE on duty in the Comm Center objects to the program,

the TV set is turned off.

The volume of the program MUST NOT INTERFERE with anyone's ability to

process calls or handle radio traffic and it must not be audible over the

radio to units in the field.

We'd had the TV set for several months and the dispatchers were pretty

happy with it, except that we don't have cable and it only pulls in one

channel fairly well and two other fuzzy ones. <shrugging> Better'n

nuthin', right? Well, an anonymous benefactor put a brand new stereo VCR -

still in the box - in the executive lieutenant's office on December 23rd,

after hours, with a note attached: " For the Comm Center. " December 24th

was the last business day, and our LT brought it out to us as the business

office was closing and before he left for the day. He made it QUITE clear

that he was not the benefactor. ( " It wasn't me - trust me; I'm not even

sure this is a great idea, but prove me wrong and don't abuse the

privilege. " He fixed ME with a stare as he said this... I nodded with

great alacrity and solemn acknowledgment.) The techie-est dispatcher

hooked it up as soon as the door closed behind the LT...... and everyone

studied the handwritten note for clues as to the benefactor's identity,

without success. Nobody's copped to it, either - - trust me, the

dispatchers have asked everyone! (Consensus: our captain was promoting to

assistant division chief and leaving the area, effective 12/31/98, so it

might have been a farewell gift from him.) The incoming captain didn't

have a thing to do with it... but he WOULD have, had he been there - he's

very very very supportive of Dispatch!

So now we have a VCR and even though the graveyard shift hasn't even been

able to watch a whole tape all the way through, uninterrupted, the

dispatchers are very happy! (So, they watch tapes over and over, catching

parts they missed when they had to mute the sound and turn away from the

TV.. no biggie. That's how recreational reading and even normal

conversations are handled in Comm Centers, right???)

We haven't had a single problem in enforcing the rules, either. They

really DON'T watch it all that much, honestly. When they do, they're all

very considerate of their partners and somebody will dive for the remote to

mute or turn off the TV as soon as ANYTHING of an urgent nature occurs that

needs full attention.

I know your area, Rich - there are plenty of incidents that get live

televised coverage (doesn't happen much around here) and it would be

beneficial for y'all to be able to see the pursuit de jour - or whatever

else the public is seeing, live, on the news.

-----------------------------

So, there ya have it. :) Recycled posts!

Happy to be here, proud to serve.

Olmstead

Communications Supervisor

~on the Central California coastline~

" Not presumed to be an official statement of my employing agency. "

Home E-mail: mailto:gryeyes@...

http://www.gryeyes.com/

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we have one hooked to cable and it is only on and off during day shift and

depending on who works it is on from 7pm to 730am i work mids and have it on

all night (I think mostly for the noise, we only have one Dispatcher on at a

time).

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response to t.v.'s in center

yes we have a t.v in the center that is placed well enough for the staff of 7

min 9 max to see. we do not have any rules on what we can watch. we do take

truns in bringing in movies from home, trying to make it a theme night or

day. example one day all john claude van dam, or lethel wepon sries, then

some times the theme could be all comedy. the only rules we have are the

volume, we have to ensure the job is the radios and phones remain top

priority and that the volume is not too loud that it can be heard over the

radios or phones.

by setting theme shifts it seems to be a positive set in building a bond with

co workers and also in releaving some stress. especiall on a comedy theme. a

good belly laugh is good medicine.

pattie

cherokee co , ga

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Well at the fire department, we are not allowed to have the tv on from 8-5

Monday-Friday. That's mainly because we are the front line greeters for the FD.

We should not have that much access to the public IMHO. After that time we can

watch but it has to be muted during working incidents and anytime we talk on the

radio. Obviouse exceptions to the M-F rule are to check the weather channel

during and to check upcoming weather events, special happennings like that.

At the sheriff's offce, we can watch anytime and really have no policy. I

personally mute it during incidents and talking on the radio.

Just my little opinion

Charlottesville, VA Fire Dept.

Fluvanna County Sheriff's Office

Virginia

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> Who has TV'S in there com center and if so do you have a

> policy on what you can watch and when.

>

> Thanks a

In Falls Church, we do have a TV/VCR combo that is 'on' most

of the time but muted during the day or anytime the radio or

phones are in use. No written policy but the Captain's has

made it clear that any abuse and it's gone.

50's not old if you're a... Tree

R J 'Tree' Greenwood

treeg@... or tree.greenwood@...

doctree@... on 911 Console

Falls Church City & Fauquier County VA

___________________________________________________________________

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We use to have TV and VCR in our old comm center, when we moved into our new

center they were not installed, we are not allowed any TV or radio in our

comm center. This is an issue we are still not happy with. As far as I know

we never abused it in the old room, which was much smaller. We are a small

agency typically only 2 dispatchers on at a time. We have found that we miss

alot of important on going incidents from surrounding jurisdicitions by not

having a tv. Our comm center manager told us she did of survey of metro area

centers and came up with the answer that none of them had tv in their comm

centers, now after reading all the posts I wonder who she asked, it seems

most of you have tv, we even have agreed to manditory policy when it comes to

when we can watch.....they still wont budge on the issue...sure makes for a

long winters night when working 11p to 7a with no tv.....Also is hard to keep

up with current events, like weather, our weather can change dramaticly in a

short time span, always have citizens call and ask about severe weather

conditions...which I reply..watch your tv for current developments (then

call me with and update) :) If only our lines were not recorded!!!! TV can

be a great tool and if used by responsible adults :) If only we could

convince our manager that we REALLY are responsible adults!!!!

Thanks for listening!!

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While we are waiting for our new jail to be built

we are housed in the old 4H, extension office.

We had a bunch of TV's from the old jail and

we have them everywhere! We have TV and VCR in

our little dispatch office. When I am working I

have one hand on the mute button on the remote.

We usually have it turned down real low. No problems

with anyone abusing it or fighting over what to

watch. I'm pretty easy going, whatever the other

dispatcher wants to watch is fine with me. They are

pretty predictable, one likes QVC, one wants to

watch Emergency! COPS ect. We have been told

we will have TV in the new communications center, will

have to wait and see.

BTW- had Norton Antivirus installed, had 8 infected

files, spent the last 3 days getting everything back

together. MANY THANKS to everyone who emailed

me to advise me that I was still infected with happy99.

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In a message dated 03/31/2000 10:44:28 PM Eastern Standard Time,

L@... writes:

<< Who has TV'S in there com center and if so do you have a policy on what

you

> can watch and when.

>

> Thanks a

> >>

a...We have a TV in our center but no policy written for it. We are

allowed to have it on any time as long as it does not disrupt anyone working.

If one dispatcher complains about it being to loud then the volume goes

off...no questions asked. The situation on day shift is monitored closely by

me...since I am the supervisor...And I have the final say on it...unless my

boss says otherwise < ducking for cover now> !!!!

Kristy Rohm

Supervisor, Clayton Co 911

boro, Ga.

NitePrey2@...

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we have a tv in our com center.....the only time it is restricted is when we

have a trainee in the room. we have cable and free HBO. management doesn't

usually complain as long as everyone is getting their work done.

tari

braidwood pd

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We have a TV....of sorts. It is mounted to the ceiling and all we can view

is LETN. Whoopee!

Lyn

magik@...

911:: SURVEY

> Who has TV'S in there com center and if so do you have a policy on what

you

> can watch and when.

>

> Thanks a

>

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We have a TV available for use in the comm center that is kept in a spare

room with enuf cable to reach a spot where everyone can see it. It's not for

fun or Three Stooges reruns, but usually for regional highlight type stuff.

The last time it was on was for the implosion of the Kingdome in Seattle.

It's really hit and miss depending on which supervisor is working. On

weekends we sometimes watch the Seattle

Seahawks loose, and sometimes QVC. But, once again, this is after regular

business hours (we aren't open to the public, anyway) and depends on the

supervisor.

I guess the short of it is, we don't have any special policy, but we have a

TV...:-)

There is one in the break room on 24hrs and whoever gets there first picks

the channel.

Bob - Dispatcher

Law Enforcement Support Agency

Tacoma WA

" Seconds Save Lives, Dispatchers Save Seconds "

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I forgot, the TV cable connection is in the building and one time an

ingenious person while the supervisor was out, unplugged the cable in the

back room and plugged it into a vcr w/an xrated tape in it. There was a

phone in the same room, so when the supv turned on the tv (which was luckily

just facing him) he got xrated stuff. When his chin dropped and he ran to

get someone to check what was on, one person in the comm center called the

vcr switcher in the back room who quickly changed it back. We did this

switch back and forth several times during the night, laughed our lower rear

portions off, and finally told him what happened several months later....

Bob - Dispatcher

Law Enforcement Support Agency

Tacoma WA

" Seconds Save Lives, Dispatchers Save Seconds "

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We have a TV and cable and a VCR. No restrictions as long as we use some

common sense and keep the volume low. And as long as we keep our minds on

our job. It's nice actually, especially on midnights and Weekends when

things are very slow.

Sherry Washburn

On Fri, 31 Mar 2000 22:21:32 EST, 911consoleonelist wrote:

> Who has TV'S in there com center and if so do you have a policy on what

you

> can watch and when.

>

> Thanks a

_______________________________________________________

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We have a TV in our break room that we just put on a cart last week. Can't

watch it during regular work hours and we don't have any FORMAL policy on

watching TV during the evening or night hours. Can't get much anyways on

the antenna. Just as long as they do their work and turn it down when they

get calls.... I don't see any difference between that and a good book.

annette hallmark

ahallmark@...

<<snip>>

Who has TV'S in there com center and if so do you have a policy on what you

can watch and when.

Thanks a

<<snip>>

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In a message dated 4/3/00 8:45:45 AM Eastern Daylight Time,

rhondarowan@... writes:

<< Who has TV'S in there com center and if so do you have a policy on what you

can watch and when.

Thanks a

<<snip>> >>

We have a TV in our break room to view while eating lunch or on break..we

also have been graciously allowed per our Commander to crochet/needle

point/read while on call taking positions. We are far too busy on dispatch

consoles to do any of those. But our Commander, a very intelligent and

morale boosting Commander by the way, understood the need to keep alert and

active during the " down " times.

,

Good Ole Ohio too !! Go Bucks !!

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