Guest guest Posted February 24, 2006 Report Posted February 24, 2006 I recently posted how much I liked my wife's new neurologist, Dr. Hibbs of the Neuroscience Group of NE Wisconsin in Neenah. My opinion of the Dr. hasn't changed, but I want to state the facts (no slander here) of our dealings with their office policy yesterday. It's a 3 hour round trip drive from our home to their office. I had planned to be early, but there was unexpected drama with 's son, my " demon " step-son, before school. In the end, we would have been on time, except we made a wrong turn in Neenah, where we've only been once before, costing us 5 minutes, except has m-u-l-t-i-p-l-e s-c-l-e-r-o-s-i-s (duh) and she has bowel issues at times. Just finishing a 3 day " z-pack " for ear infections apparently adds to the problem, another surprise to us. Long story short, we lost 15-20 minutes because we HAD TO make an emergency stop at a gas station and there's no rushing that situation. The receptionist wasn't the least bit interested in hearing any words from us of any kind so I stopped trying. We were informed the Dr. couldn't see us all day and we would have to re-schedule. We had to wait 10 minutes just to schedule an appointment and were given a PINK SLIP (what?!), chastising us for being late. made sure to get the woman making the appointment to say we would never have to wait for an appointment. We will " always be seen at the exact time of our appointments " . You can bet they're going to receive an earful, and maybe a pink slip, if that isn't true. Interestingly, we had to wait 45 minutes after the time of our first and only appointment there, despite being 10 minutes early. We were given an insincere apology for the inconvenience. We took it in stride because all doctors are late. Now we have a different opinion of that incident. It's sad to me that, in our experiences, doctors' offices in the United States more and more are being run like big business head offices instead of those of healers. Where's the compassion? I suppose this particular group of neurologists is sick of MS and Parkinson's and other gimpy patients being forgetful about their appointments or having their physical issues making them late for appointments. Maybe they should recruit healthier patients? Quote
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