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In a message dated 01/22/2000 7:29:48 PM Pacific Standard Time,

shanabrook@... writes:

<< I'm sorry to go on about this again, but man, it's getting a little

ridiculous...I've just come to expect a problem whenever I call and

that's not a good thing. I just don't feel confident dealing with them

anymore.

Thanks for letting me vent....AGAIN :)

who believes she is jinxed with the tae-bo people and probably has

documentation on her records that warns them not to do anything that

this lady requests >>

Oh my goodness, I can't believe all of this is happening to you!! I don't

mind if you vent, I don't blame you. I would demand overnight shipping and

ask to speak to some supervisor and get things staightened out.

Amy

who believes that this is ridiculous

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In a message dated 01/22/2000 7:29:48 PM Pacific Standard Time,

shanabrook@... writes:

<< I'm sorry to go on about this again, but man, it's getting a little

ridiculous...I've just come to expect a problem whenever I call and

that's not a good thing. I just don't feel confident dealing with them

anymore.

Thanks for letting me vent....AGAIN :)

who believes she is jinxed with the tae-bo people and probably has

documentation on her records that warns them not to do anything that

this lady requests >>

Oh my goodness, I can't believe all of this is happening to you!! I don't

mind if you vent, I don't blame you. I would demand overnight shipping and

ask to speak to some supervisor and get things staightened out.

Amy

who believes that this is ridiculous

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In a message dated 01/22/2000 7:29:48 PM Pacific Standard Time,

shanabrook@... writes:

<< I'm sorry to go on about this again, but man, it's getting a little

ridiculous...I've just come to expect a problem whenever I call and

that's not a good thing. I just don't feel confident dealing with them

anymore.

Thanks for letting me vent....AGAIN :)

who believes she is jinxed with the tae-bo people and probably has

documentation on her records that warns them not to do anything that

this lady requests >>

Oh my goodness, I can't believe all of this is happening to you!! I don't

mind if you vent, I don't blame you. I would demand overnight shipping and

ask to speak to some supervisor and get things staightened out.

Amy

who believes that this is ridiculous

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>

>

> who believes she is jinxed with the tae-bo people and probably has

> documentation on her records that warns them not to do anything that

> this lady requests

>

,

That is crazy! You could ask for a supervisor when you call on

Monday and tell them just how much trouble you have had. Maybe they

will ship it out and not charge you the extra shipping fee since they

messed up.

If you can't get any satisfaction there, cancel your order and use

the web site. I ordered a tape from there recently and had it within a

week at the regular shipping price. If you do have to go this

route..make sure to write to them and tell them all the problems you

have had.

Did you have any snow when you got to your Aunt's house?

-who wonders if knows just how screwed up things are there.

His infomercial hasn't even aired that many times, it will be a real

mess when it starts getting more air time, and people just starting

Tae-Bo won't put up with the hassel if they can't get what they ordered.

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>

>

> who believes she is jinxed with the tae-bo people and probably has

> documentation on her records that warns them not to do anything that

> this lady requests

>

,

That is crazy! You could ask for a supervisor when you call on

Monday and tell them just how much trouble you have had. Maybe they

will ship it out and not charge you the extra shipping fee since they

messed up.

If you can't get any satisfaction there, cancel your order and use

the web site. I ordered a tape from there recently and had it within a

week at the regular shipping price. If you do have to go this

route..make sure to write to them and tell them all the problems you

have had.

Did you have any snow when you got to your Aunt's house?

-who wonders if knows just how screwed up things are there.

His infomercial hasn't even aired that many times, it will be a real

mess when it starts getting more air time, and people just starting

Tae-Bo won't put up with the hassel if they can't get what they ordered.

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In a message dated 01/22/2000 10:29:36 PM Eastern Standard Time,

shanabrook@... writes:

<< Don't you think my order should have already been in the system if I

place the order Tuesday night? >>

,

when I placed my first order online, it took less than a week to get my first

automatic deivery but the new 4 tape set may be a horse of another color

type of thing cuz it is not an automatic delivery item and was very back

ordered. I think part of this problem is alot of new products and prices

coming out with the new infocommercial just as Y2K kicked in and contracting

a bunch of folks to deal with the product who don't understand the product.

If you check the website, in many places the old prices are still there and

haven't been changed although when ordering, the new prices appear. Also you

can only start automatic deliveries up to the #5 series as though the 6's

don't exist yet. They really need to be much more on top of updating the

website for such a multimillion dollar business. Imagine the confusion

greeting the new customers and how much potential business they are tossing

away. I also think the new tape set should be hitting the retail stores

eventually as the original set did, once the production can exceed the

demand. When you ordered the set by phone, did you use the infocommercial

number or the same phone number you have used for other older TB orders?

Maybe you will have more luck with the infocommercial number cuz it is

answered by another type of switchboard, though even more ignorant about TB

products, maybe, they will at least enter your order for you more

efficiently. You can always send back your extra orders if they eventually

deliver.

Barb

who knows how anxious is to work out with herself and show her loved

ones

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In a message dated 01/22/2000 10:29:36 PM Eastern Standard Time,

shanabrook@... writes:

<< Don't you think my order should have already been in the system if I

place the order Tuesday night? >>

,

when I placed my first order online, it took less than a week to get my first

automatic deivery but the new 4 tape set may be a horse of another color

type of thing cuz it is not an automatic delivery item and was very back

ordered. I think part of this problem is alot of new products and prices

coming out with the new infocommercial just as Y2K kicked in and contracting

a bunch of folks to deal with the product who don't understand the product.

If you check the website, in many places the old prices are still there and

haven't been changed although when ordering, the new prices appear. Also you

can only start automatic deliveries up to the #5 series as though the 6's

don't exist yet. They really need to be much more on top of updating the

website for such a multimillion dollar business. Imagine the confusion

greeting the new customers and how much potential business they are tossing

away. I also think the new tape set should be hitting the retail stores

eventually as the original set did, once the production can exceed the

demand. When you ordered the set by phone, did you use the infocommercial

number or the same phone number you have used for other older TB orders?

Maybe you will have more luck with the infocommercial number cuz it is

answered by another type of switchboard, though even more ignorant about TB

products, maybe, they will at least enter your order for you more

efficiently. You can always send back your extra orders if they eventually

deliver.

Barb

who knows how anxious is to work out with herself and show her loved

ones

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In a message dated 01/23/2000 6:42:38 AM Eastern Standard Time,

Horsemom2@... writes:

<< Maybe you will have more luck with the infocommercial number cuz it is

answered by another type of switchboard >>

here's the number

1-

but it does say 4-6 weeks for delivery

maybe that is cuz they can be ordered by snail mail too and the product was

already delayed for folks who ordered when this new Tae-Bo Live Library was

first advertised

AKA: POMBarb, Mad-Dame Yenta, Tae-Bo Barb

" It's hard to be a cheerleader when the kid won't be a player "

<A HREF= " http://hometown.aol.com/horsemom2/myhomepage/index.html " >Barb's

Places on the web</A>

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In a message dated 01/23/2000 6:42:38 AM Eastern Standard Time,

Horsemom2@... writes:

<< Maybe you will have more luck with the infocommercial number cuz it is

answered by another type of switchboard >>

here's the number

1-

but it does say 4-6 weeks for delivery

maybe that is cuz they can be ordered by snail mail too and the product was

already delayed for folks who ordered when this new Tae-Bo Live Library was

first advertised

AKA: POMBarb, Mad-Dame Yenta, Tae-Bo Barb

" It's hard to be a cheerleader when the kid won't be a player "

<A HREF= " http://hometown.aol.com/horsemom2/myhomepage/index.html " >Barb's

Places on the web</A>

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, I don't blame you at all. My friend Michele went through the

same problem. She ordered on the 5th, called to check on the 10th, and

they said they shipped it on the 8th. On the 17th, she still had not

received it. She called and spoke to a supervisor named Miss .

She demanded overnight shipping. Well the next day, she got a shipment

of the old 4 pack. So she called Miss again, and they said they

would ship out that day. Well it took 2 days, but she finally got it.

They should have had it in the system and shipped out to you already.

Call and demand that they ship it out overnight to you. After all, you

are the star, you should be getting it free. By the way, you can see my

head behind TQ on the back of the new Basic box. You look great in both

the Advanced and Basic. We should not have to go through all this

frustration. Whenever you place an order, make sure to get a

confirmation order. I had called to get a broken tape replaced at end

of December, they said that they would rush deliver it at no charge.

Well 2 weeks later, no tape. So I called back, and they had a record

that I had called to get subscription rate changed, but no tape

replacement, so they gave me a confirmation #, and I got it the next

week. Call and demand what is right. They should not even charge you

the rush delivery fee. Patty

> The thing is I paid the extra $10 for priority shipping

> (5-7days)...well if I wait until Monday, that's already been 6 days.

> What do you all think I should do? I'm thinking about calling them up

> tomorrow and demanding that they overnight the tapes to me. I'm just

> so fed up with all of this!

>

> Don't you think my order should have already been in the system if I

> place the order Tuesday night? I also checked on my other order and

> when she asked my name and pulled up my records, she was like " Oh my

> gosh, there are SO many Owens'....I was like, don't even look

> at any of that stuff...just look at the order I placed on the 16th of

> January. " I think my stuff is just so messed up that anything I do

> from now on will be screwed up. I wish I could just delete all of

that

> and start over or get someone who actually knows what they are doing.

>

> I'm sorry to go on about this again, but man, it's getting a little

> ridiculous...I've just come to expect a problem whenever I call and

> that's not a good thing. I just don't feel confident dealing with

them

> anymore.

>

> Thanks for letting me vent....AGAIN :)

>

>

> who believes she is jinxed with the tae-bo people and probably has

> documentation on her records that warns them not to do anything that

> this lady requests

>

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, I don't blame you at all. My friend Michele went through the

same problem. She ordered on the 5th, called to check on the 10th, and

they said they shipped it on the 8th. On the 17th, she still had not

received it. She called and spoke to a supervisor named Miss .

She demanded overnight shipping. Well the next day, she got a shipment

of the old 4 pack. So she called Miss again, and they said they

would ship out that day. Well it took 2 days, but she finally got it.

They should have had it in the system and shipped out to you already.

Call and demand that they ship it out overnight to you. After all, you

are the star, you should be getting it free. By the way, you can see my

head behind TQ on the back of the new Basic box. You look great in both

the Advanced and Basic. We should not have to go through all this

frustration. Whenever you place an order, make sure to get a

confirmation order. I had called to get a broken tape replaced at end

of December, they said that they would rush deliver it at no charge.

Well 2 weeks later, no tape. So I called back, and they had a record

that I had called to get subscription rate changed, but no tape

replacement, so they gave me a confirmation #, and I got it the next

week. Call and demand what is right. They should not even charge you

the rush delivery fee. Patty

> The thing is I paid the extra $10 for priority shipping

> (5-7days)...well if I wait until Monday, that's already been 6 days.

> What do you all think I should do? I'm thinking about calling them up

> tomorrow and demanding that they overnight the tapes to me. I'm just

> so fed up with all of this!

>

> Don't you think my order should have already been in the system if I

> place the order Tuesday night? I also checked on my other order and

> when she asked my name and pulled up my records, she was like " Oh my

> gosh, there are SO many Owens'....I was like, don't even look

> at any of that stuff...just look at the order I placed on the 16th of

> January. " I think my stuff is just so messed up that anything I do

> from now on will be screwed up. I wish I could just delete all of

that

> and start over or get someone who actually knows what they are doing.

>

> I'm sorry to go on about this again, but man, it's getting a little

> ridiculous...I've just come to expect a problem whenever I call and

> that's not a good thing. I just don't feel confident dealing with

them

> anymore.

>

> Thanks for letting me vent....AGAIN :)

>

>

> who believes she is jinxed with the tae-bo people and probably has

> documentation on her records that warns them not to do anything that

> this lady requests

>

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" carrie " wrote:

original article:/group/tae-bo_on/?start=8582

>

> If you can't get any satisfaction there, cancel your order and use

> the web site. I ordered a tape from there recently and had it within a

> week at the regular shipping price. If you do have to go this

> route..make sure to write to them and tell them all the problems you

> have had.

> Did you have any snow when you got to your Aunt's house?

,

I did order this one from the website...that's why I'm so confused

about why it wouldn't be in the system. I mean what am I paying the

extra $10 for priority shipping which says I'll have the tapes in 5-7

days...when my order isn't even in the system after 5 days? I'm going

to call tomorrow and see if they have any record of the order, if they

don't I'm going to tell them they better overnight the tapes to me!

What gets me is even if you have the confirmation order, they still

can't pull up your records with that number. When I asked the girl if

she wanted my confirmation number she said that doesn't help her pull

up the order, it only shows that an order has been placed. That

doesn't make any sense! Oh well...I'll just wait and see what they say

tomorrow.

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" carrie " wrote:

original article:/group/tae-bo_on/?start=8582

>

> If you can't get any satisfaction there, cancel your order and use

> the web site. I ordered a tape from there recently and had it within a

> week at the regular shipping price. If you do have to go this

> route..make sure to write to them and tell them all the problems you

> have had.

> Did you have any snow when you got to your Aunt's house?

,

I did order this one from the website...that's why I'm so confused

about why it wouldn't be in the system. I mean what am I paying the

extra $10 for priority shipping which says I'll have the tapes in 5-7

days...when my order isn't even in the system after 5 days? I'm going

to call tomorrow and see if they have any record of the order, if they

don't I'm going to tell them they better overnight the tapes to me!

What gets me is even if you have the confirmation order, they still

can't pull up your records with that number. When I asked the girl if

she wanted my confirmation number she said that doesn't help her pull

up the order, it only shows that an order has been placed. That

doesn't make any sense! Oh well...I'll just wait and see what they say

tomorrow.

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" patty " wrote:

original article:/group/tae-bo_on/?start=8583

> , I don't blame you at all. My friend Michele went through the

> same problem. She ordered on the 5th, called to check on the 10th, and

> they said they shipped it on the 8th. On the 17th, she still had not

> received it. She called and spoke to a supervisor named Miss .

> She demanded overnight shipping. Well the next day, she got a shipment

> of the old 4 pack. So she called Miss again, and they said they

> would ship out that day. Well it took 2 days, but she finally got it.

> They should have had it in the system and shipped out to you already.

> Call and demand that they ship it out overnight to you. After all, you

> are the star, you should be getting it free. By the way, you can see

my

> head behind TQ on the back of the new Basic box. You look great in

both

> the Advanced and Basic. We should not have to go through all this

> frustration. Whenever you place an order, make sure to get a

> confirmation order. I had called to get a broken tape replaced at end

> of December, they said that they would rush deliver it at no charge.

> Well 2 weeks later, no tape. So I called back, and they had a record

> that I had called to get subscription rate changed, but no tape

> replacement, so they gave me a confirmation #, and I got it the next

> week. Call and demand what is right. They should not even charge you

> the rush delivery fee. Patty

Patty,

Well, if I ever get my tapes...I can't wait to see you on the box! I

learned the lesson about the confirmation number the hard way, but I

definitely get one now every time I talk to someone. I also learned

the lesson about having them do more than one thing at a time...it

seems only part of what I want gets done, like what happened to you.

I'm going to call tomorrow and see what they say. Hopefully, I'll be

able to get this worked out without causing any more problems to my

subscription. Maybe I'll just order them with my aunt's credit card

and in her name (pretend I am her) and see if that helps.

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" patty " wrote:

original article:/group/tae-bo_on/?start=8583

> , I don't blame you at all. My friend Michele went through the

> same problem. She ordered on the 5th, called to check on the 10th, and

> they said they shipped it on the 8th. On the 17th, she still had not

> received it. She called and spoke to a supervisor named Miss .

> She demanded overnight shipping. Well the next day, she got a shipment

> of the old 4 pack. So she called Miss again, and they said they

> would ship out that day. Well it took 2 days, but she finally got it.

> They should have had it in the system and shipped out to you already.

> Call and demand that they ship it out overnight to you. After all, you

> are the star, you should be getting it free. By the way, you can see

my

> head behind TQ on the back of the new Basic box. You look great in

both

> the Advanced and Basic. We should not have to go through all this

> frustration. Whenever you place an order, make sure to get a

> confirmation order. I had called to get a broken tape replaced at end

> of December, they said that they would rush deliver it at no charge.

> Well 2 weeks later, no tape. So I called back, and they had a record

> that I had called to get subscription rate changed, but no tape

> replacement, so they gave me a confirmation #, and I got it the next

> week. Call and demand what is right. They should not even charge you

> the rush delivery fee. Patty

Patty,

Well, if I ever get my tapes...I can't wait to see you on the box! I

learned the lesson about the confirmation number the hard way, but I

definitely get one now every time I talk to someone. I also learned

the lesson about having them do more than one thing at a time...it

seems only part of what I want gets done, like what happened to you.

I'm going to call tomorrow and see what they say. Hopefully, I'll be

able to get this worked out without causing any more problems to my

subscription. Maybe I'll just order them with my aunt's credit card

and in her name (pretend I am her) and see if that helps.

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horsemom-@... wrote:

original article:/group/tae-bo_on/?start=8584

> When you ordered the set by phone, did you use the infocommercial

> number or the same phone number you have used for other older TB

orders?

> Maybe you will have more luck with the infocommercial number cuz it

is

> answered by another type of switchboard, though even more ignorant

about TB

> products, maybe, they will at least enter your order for you more

> efficiently. You can always send back your extra orders if they

eventually

> deliver.

>

> Barb

> who knows how anxious is to work out with herself and show

her loved

> ones

Barb,

I did use the old number when I ordered my tapes...I probably should

have used the infomercial number. When I ordered the tapes for my aunt

I used her name and address as the person to be shipped to and my name

and address as the person to be billed. Maybe that's creating some

sort of problem? If so, I think they would have e-mailed me, but of

course, now I'm not there so I don't know if that's the case. Either

way, there should be some record of my order in the system. But, you

may be right about the new live 4 pack just being in demand and they

just may not be able to keep up with it right now. So, I'll call on

Monday and see what they say. If it's not in the system, I'm going

talk to a supervisor (again) and tell them what's going on and that I

want the tapes overnighted to me at their expense! A bunch of my

aunt's are coming to visit next weekend and I want to show them all the

tapes :)

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horsemom-@... wrote:

original article:/group/tae-bo_on/?start=8584

> When you ordered the set by phone, did you use the infocommercial

> number or the same phone number you have used for other older TB

orders?

> Maybe you will have more luck with the infocommercial number cuz it

is

> answered by another type of switchboard, though even more ignorant

about TB

> products, maybe, they will at least enter your order for you more

> efficiently. You can always send back your extra orders if they

eventually

> deliver.

>

> Barb

> who knows how anxious is to work out with herself and show

her loved

> ones

Barb,

I did use the old number when I ordered my tapes...I probably should

have used the infomercial number. When I ordered the tapes for my aunt

I used her name and address as the person to be shipped to and my name

and address as the person to be billed. Maybe that's creating some

sort of problem? If so, I think they would have e-mailed me, but of

course, now I'm not there so I don't know if that's the case. Either

way, there should be some record of my order in the system. But, you

may be right about the new live 4 pack just being in demand and they

just may not be able to keep up with it right now. So, I'll call on

Monday and see what they say. If it's not in the system, I'm going

talk to a supervisor (again) and tell them what's going on and that I

want the tapes overnighted to me at their expense! A bunch of my

aunt's are coming to visit next weekend and I want to show them all the

tapes :)

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horsemom-@... wrote:

original article:/group/tae-bo_on/?start=8584

> When you ordered the set by phone, did you use the infocommercial

> number or the same phone number you have used for other older TB

orders?

> Maybe you will have more luck with the infocommercial number cuz it

is

> answered by another type of switchboard, though even more ignorant

about TB

> products, maybe, they will at least enter your order for you more

> efficiently. You can always send back your extra orders if they

eventually

> deliver.

>

> Barb

> who knows how anxious is to work out with herself and show

her loved

> ones

Barb,

I did use the old number when I ordered my tapes...I probably should

have used the infomercial number. When I ordered the tapes for my aunt

I used her name and address as the person to be shipped to and my name

and address as the person to be billed. Maybe that's creating some

sort of problem? If so, I think they would have e-mailed me, but of

course, now I'm not there so I don't know if that's the case. Either

way, there should be some record of my order in the system. But, you

may be right about the new live 4 pack just being in demand and they

just may not be able to keep up with it right now. So, I'll call on

Monday and see what they say. If it's not in the system, I'm going

talk to a supervisor (again) and tell them what's going on and that I

want the tapes overnighted to me at their expense! A bunch of my

aunt's are coming to visit next weekend and I want to show them all the

tapes :)

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In a message dated 01/23/2000 5:07:56 PM Eastern Standard Time,

shanabrook@... writes:

<< Anyway, we saw the infomercial

and I showed her where I was and she's really excited to see me on the

tapes. >>

what a thrill for her!!

Barb

who wants to explain to folks new to this list that 's aunt is more

like a mom to her

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horsemom-@... wrote:

original article:/group/tae-bo_on/?start=8623

>

> Elena,

> your generosity brought tears to my eyes

>

> Barb

> who cannot believe the incredible people on this list

Barb,

I totally agree....that was so, so nice! Elena, you are the best! I'm

so glad that I have found the people in this group...everyone is so

special!

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horsemom-@... wrote:

original article:/group/tae-bo_on/?start=8623

>

> Elena,

> your generosity brought tears to my eyes

>

> Barb

> who cannot believe the incredible people on this list

Barb,

I totally agree....that was so, so nice! Elena, you are the best! I'm

so glad that I have found the people in this group...everyone is so

special!

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etcarroll wrote:

> > Barb, I just couldn't stand to see 's aunts disappointed.

thanks elena!!!! Speaking of aunt's...I got my aunt to do studio basic

with me this morning! She did the whole thing. She had just been

doing the instructional. I hope she sticks with it...she says she

feels so uncoordinated, like she's flailing around. So, I showed her

how to modify the double times and use a chair for her kicks and how to

do some of the other movements. She's really amazed at how much my

body has changed, so I hope she can stick with it. I really think it

would be such a great outlet for her. Anyway, we saw the infomercial

and I showed her where I was and she's really excited to see me on the

tapes.

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etcarroll wrote:

> > Barb, I just couldn't stand to see 's aunts disappointed.

thanks elena!!!! Speaking of aunt's...I got my aunt to do studio basic

with me this morning! She did the whole thing. She had just been

doing the instructional. I hope she sticks with it...she says she

feels so uncoordinated, like she's flailing around. So, I showed her

how to modify the double times and use a chair for her kicks and how to

do some of the other movements. She's really amazed at how much my

body has changed, so I hope she can stick with it. I really think it

would be such a great outlet for her. Anyway, we saw the infomercial

and I showed her where I was and she's really excited to see me on the

tapes.

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etcarroll wrote:

> > Barb, I just couldn't stand to see 's aunts disappointed.

thanks elena!!!! Speaking of aunt's...I got my aunt to do studio basic

with me this morning! She did the whole thing. She had just been

doing the instructional. I hope she sticks with it...she says she

feels so uncoordinated, like she's flailing around. So, I showed her

how to modify the double times and use a chair for her kicks and how to

do some of the other movements. She's really amazed at how much my

body has changed, so I hope she can stick with it. I really think it

would be such a great outlet for her. Anyway, we saw the infomercial

and I showed her where I was and she's really excited to see me on the

tapes.

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