RE: Online scheduler ?

[Guest guest]

Sorry Tom, I am finding what you are trying to do confusing. If you don't want patients to schedule themselves for a particular service, then do not offer that to them to schedule, you don't need to declare that as a policy. I assume you would be scheduling them for the procedure yourself?Sounds like you'd have to just offer the amounts of time you need and give patients a guide as to what procedures/ things took what time, and then they'd decide what times to schedule for.There is a custom forms field where the patients and or you can write what the visit is for, you can set it up, I can walk you through it if you wantAlso someone else on the list tells people to pick the time they need and that seems to work for that person - who is it? I forget....Anyway feel free to email me off list if it seems like I might be able to help you get set up.LynnTo: From: vitalhealth@...Date: Thu, 24 Sep 2009 23:30:17 +0000Subject: Online scheduler ?

I recently purchased the Appointment Quest service to make the switch to an online scheduling option for patients. In doing so, i found the new format to be extremely limiting.

My main issue is that it does not allow for a visible note as to the purpose of the visit unless it is listed as an individual schedule. This is a problem as different services may require very different durations of visit and this is preset in the particular schedule unless using an admin override which isn't possible for external users. I also find the note very helpful for my own organization. There are also services offered that I wish to block patients from scheduling themselves and would like to have a statement declaring this on the online scheduling page.

If anyone has expertise in this area, I'd be greatful.

Tom Griffith ND

Vital HealthCare

DocGriffith.com

Hotmail® has ever-growing storage! Don’t worry about storage limits. Check it out.

[Guest guest]

I have multiple times for people to choose how much time they

need for an appointment. Also, they list the reason they are coming in.

I have separate schedules for physical exams. You can look

at mine and see if it helps.

https://www.appointmentquest.com/provider/2060088933

If you want, Log in as a dummy patient username: imptest,

password: test and see how mine looks to a patient. I am not sure if the

problem is individual schedule you mention?

Sharon

Sharon McCoy , MD

Renaissance Family Medicine

10 McClintock Court, Irvine, CA 92617

Phone: ; Fax:

Email: SharonMD@...

website: www.SharonMD.com

From:

[mailto: ] On Behalf Of Lynn Ho

Sent: Thursday, September 24, 2009 5:26 PM

To: practiceimprovement1

Subject: RE: Online scheduler ?

Sorry Tom, I am finding what you are trying to

do confusing.

If you don't want patients to schedule themselves for a particular service,

then do not offer that to them to schedule, you don't need to declare that as a

policy. I assume you would be scheduling them for the procedure yourself?

Sounds like you'd have to just offer the amounts of time you need and give

patients a guide as to what procedures/ things took what time, and then they'd

decide what times to schedule for.

There is a custom forms field where the patients and or you can write what the

visit is for, you can set it up, I can walk you through it if you want

Also someone else on the list tells people to pick the time they need and that

seems to work for that person - who is it? I forget....

Anyway feel free to email me off list if it seems like I might be able to help

you get set up.

Lynn

To:

From: vitalhealth@...

Date: Thu, 24 Sep 2009 23:30:17 +0000

Subject: Online scheduler ?

I recently purchased the

Appointment Quest service to make the switch to an online scheduling option for

patients. In doing so, i found the new format to be extremely limiting.

My main issue is that it does not allow for a visible note as to the purpose of

the visit unless it is listed as an individual schedule. This is a problem as

different services may require very different durations of visit and this is

preset in the particular schedule unless using an admin override which isn't

possible for external users. I also find the note very helpful for my own

organization. There are also services offered that I wish to block patients

from scheduling themselves and would like to have a statement declaring this on

the online scheduling page.

If anyone has expertise in this area, I'd be greatful.

Tom Griffith ND

Vital HealthCare

DocGriffith.com

Hotmail® has ever-growing storage! Don’t worry

about storage limits. Check it out.

[Guest guest]

Hi Sharon and Lynn, I downloaded the free trial version of AQ and has been

playing with it since yesterday. I noticed that I have to confirm the

appointment made by the patient. How often do you check AQ to confirm the

appointments through out the day? It feel that it is a bit cumbersome. Also,

with AC, can I just use AQ and forget about the scheduler with AC? I can still

use AQ to schedule patient's follow up while the patient is in front of me.

Thanks, Ben Chan

>

> I have multiple times for people to choose how much time they need for an

> appointment. Also, they list the reason they are coming in.

>

> I have separate schedules for physical exams. You can look at mine and see

> if it helps.

>

> https://www.appointmentquest.com/provider/2060088933

>

> If you want, Log in as a dummy patient username: imptest, password: test

> and see how mine looks to a patient. I am not sure if the problem is

> individual schedule you mention?

>

> Sharon

>

>

>

> Sharon McCoy , MD

>

>

>

> Renaissance Family Medicine

>

> 10 McClintock Court, Irvine, CA 92617

>

> Phone: ; Fax:

>

> Email: SharonMD@...

>

> website: www.SharonMD.com

>

>

>

>

>

>

>

> From:

> [mailto: ] On Behalf Of Lynn Ho

> Sent: Thursday, September 24, 2009 5:26 PM

> To: practiceimprovement1

> Subject: RE: Online scheduler ?

>

>

>

>

>

> Sorry Tom, I am finding what you are trying to do confusing.

> If you don't want patients to schedule themselves for a particular service,

> then do not offer that to them to schedule, you don't need to declare that

> as a policy. I assume you would be scheduling them for the procedure

> yourself?

> Sounds like you'd have to just offer the amounts of time you need and give

> patients a guide as to what procedures/ things took what time, and then

> they'd decide what times to schedule for.

> There is a custom forms field where the patients and or you can write what

> the visit is for, you can set it up, I can walk you through it if you want

> Also someone else on the list tells people to pick the time they need and

> that seems to work for that person - who is it? I forget....

> Anyway feel free to email me off list if it seems like I might be able to

> help you get set up.

> Lynn

>

>

>

> _____

>

> To:

> From: vitalhealth@...

> Date: Thu, 24 Sep 2009 23:30:17 +0000

> Subject: Online scheduler ?

>

>

>

> I recently purchased the Appointment Quest service to make the switch to an

> online scheduling option for patients. In doing so, i found the new format

> to be extremely limiting.

>

> My main issue is that it does not allow for a visible note as to the purpose

> of the visit unless it is listed as an individual schedule. This is a

> problem as different services may require very different durations of visit

> and this is preset in the particular schedule unless using an admin override

> which isn't possible for external users. I also find the note very helpful

> for my own organization. There are also services offered that I wish to

> block patients from scheduling themselves and would like to have a statement

> declaring this on the online scheduling page.

>

> If anyone has expertise in this area, I'd be greatful.

>

> Tom Griffith ND

> Vital HealthCare

> DocGriffith.com

>

>

>

>

>

> _____

>

> HotmailR has ever-growing storage! Don't worry about storage limits. Check

> it out.

> <http://windowslive.com/Tutorial/Hotmail/Storage?ocid=TXT_TAGLM_WL_HM_Tutori

> al_Storage_062009>

>

[Guest guest]

Ben

when I'm in the office, I am always on and off AQ. Checking is not a problem

However if you like you can have AQ send you a text mail to your cell when someone books

sometimes I do that if out of the office but the office is supposed to open.

or it can send to your email

You can forget about the AC scheduler but I find it comforting to see what the schedule looks like in AC when I look back

also some of the search functions in AC look for the last physical exam etc.

so I import them

Lynn

To: From: wenmingtseng@...Date: Fri, 25 Sep 2009 20:17:01 +0000Subject: Re: Online scheduler ?

Hi Sharon and Lynn, I downloaded the free trial version of AQ and has been playing with it since yesterday. I noticed that I have to confirm the appointment made by the patient. How often do you check AQ to confirm the appointments through out the day? It feel that it is a bit cumbersome. Also, with AC, can I just use AQ and forget about the scheduler with AC? I can still use AQ to schedule patient's follow up while the patient is in front of me. Thanks, Ben Chan>> I have multiple times for people to choose how much time they need for an> appointment. Also, they list the reason they are coming in.> > I have separate schedules for physical exams. You can look at mine and see> if it helps. > > https://www.appointmentquest.com/provider/2060088933> > If you want, Log in as a dummy patient username: imptest, password: test> and see how mine looks to a patient. I am not sure if the problem is> individual schedule you mention?> > Sharon> > > > Sharon McCoy , MD> > > > Renaissance Family Medicine> > 10 McClintock Court, Irvine, CA 92617> > Phone: ; Fax: > > Email: SharonMD@...> > website: www.SharonMD.com> > > > > > > > From: > [mailto: ] On Behalf Of Lynn Ho> Sent: Thursday, September 24, 2009 5:26 PM> To: practiceimprovement1 > Subject: RE: Online scheduler ?> > > > > > Sorry Tom, I am finding what you are trying to do confusing. > If you don't want patients to schedule themselves for a particular service,> then do not offer that to them to schedule, you don't need to declare that> as a policy. I assume you would be scheduling them for the procedure> yourself?> Sounds like you'd have to just offer the amounts of time you need and give> patients a guide as to what procedures/ things took what time, and then> they'd decide what times to schedule for.> There is a custom forms field where the patients and or you can write what> the visit is for, you can set it up, I can walk you through it if you want> Also someone else on the list tells people to pick the time they need and> that seems to work for that person - who is it? I forget....> Anyway feel free to email me off list if it seems like I might be able to> help you get set up.> Lynn> > > > _____ > > To: > Date: Thu, 24 Sep 2009 23:30:17 +0000> Subject: Online scheduler ?> > > > I recently purchased the Appointment Quest service to make the switch to an> online scheduling option for patients. In doing so, i found the new format> to be extremely limiting. > > My main issue is that it does not allow for a visible note as to the purpose> of the visit unless it is listed as an individual schedule. This is a> problem as different services may require very different durations of visit> and this is preset in the particular schedule unless using an admin override> which isn't possible for external users. I also find the note very helpful> for my own organization. There are also services offered that I wish to> block patients from scheduling themselves and would like to have a statement> declaring this on the online scheduling page. > > If anyone has expertise in this area, I'd be greatful.> > Tom Griffith ND > Vital HealthCare> DocGriffith.com> > > > > > _____ > > HotmailR has ever-growing storage! Don't worry about storage limits. Check> it out.> <http://windowslive.com/Tutorial/Hotmail/Storage?ocid=TXT_TAGLM_WL_HM_Tutori> al_Storage_062009>>

Insert movie times and more without leaving Hotmail®. See how.

[Guest guest]

I must say  that was easy   I   do not use this stuff but to play with this  for the first time ever  i just asked for  an appointment with sharon on Monday Well she's not there  so I asked for Tuesday  and picked my own  appointmetn length and I got this back instantly and i t  was fast and painless

Very nice  i do not of course know it  from the docotr's end MAybe I will set it upGosh I hope Sharon can help me.Dear ,

You have successfully scheduled an appointment with Dr. Sharon McCoy

, Renaissance Family Medicine for Office Consultation on

Tuesday, September 29, 2009 at 09:00 AM - 10:00 AM PDT.

Office Consultation

Office Consultation for sick or well care, lab results, medication

refills, etc.Office address 10 McClintock Court, Irvine, CA 92617.

. Email: SharonMD@...

Appointment Cancellation Policy

To cancel your appointment, please email sharongeorgemd@... or

call .

Address: 10 McClintock Court, Irvine, CA 92617

Reference #30649982441.

Sincerely,

   Renaissance Family Medicine

   

   sharongeorgemd@...

   http://www.sharongeorgemd.com

 

Ben 

when I'm in the office, I am always on and off AQ. Checking is not a problem

However if you like you can have AQ send you a text mail to your cell when someone books

sometimes I do that if out of the office but the office is supposed to open.

or it can send to your email

You can forget about the AC scheduler but I find it comforting to see what the schedule looks like in AC when I look back

also some of the search functions in AC look for the last physical exam etc.

so I import them

Lynn 

To: From: wenmingtseng@...Date: Fri, 25 Sep 2009 20:17:01 +0000

Subject: Re: Online scheduler ? 

Hi Sharon and Lynn, I downloaded the free trial version of AQ and has been playing with it since yesterday. I noticed that I have to confirm the appointment made by the patient. How often do you check AQ to confirm the appointments through out the day? It feel that it is a bit cumbersome. Also, with AC, can I just use AQ and forget about the scheduler with AC? I can still use AQ to schedule patient's follow up while the patient is in front of me. Thanks, Ben Chan

>> I have multiple times for people to choose how much time they need for an

> appointment. Also, they list the reason they are coming in.> > I have separate schedules for physical exams. You can look at mine and see> if it helps. > > https://www.appointmentquest.com/provider/2060088933

> > If you want, Log in as a dummy patient username: imptest, password: test> and see how mine looks to a patient. I am not sure if the problem is> individual schedule you mention?> > Sharon

> > > > Sharon McCoy , MD> > > > Renaissance Family Medicine> > 10 McClintock Court, Irvine, CA 92617> > Phone: ; Fax:

> > Email: SharonMD@...> > website: www.SharonMD.com> > > > > > > > From:

> [mailto: ] On Behalf Of Lynn Ho> Sent: Thursday, September 24, 2009 5:26 PM> To: practiceimprovement1

> Subject: RE: Online scheduler ?> > > > > > Sorry Tom, I am finding what you are trying to do confusing. > If you don't want patients to schedule themselves for a particular service,

> then do not offer that to them to schedule, you don't need to declare that> as a policy. I assume you would be scheduling them for the procedure> yourself?> Sounds like you'd have to just offer the amounts of time you need and give

> patients a guide as to what procedures/ things took what time, and then> they'd decide what times to schedule for.> There is a custom forms field where the patients and or you can write what> the visit is for, you can set it up, I can walk you through it if you want

> Also someone else on the list tells people to pick the time they need and> that seems to work for that person - who is it? I forget....> Anyway feel free to email me off list if it seems like I might be able to

> help you get set up.> Lynn> > > > _____ > > To: > From: vitalhealth@...

> Date: Thu, 24 Sep 2009 23:30:17 +0000> Subject: Online scheduler ?> > > > I recently purchased the Appointment Quest service to make the switch to an> online scheduling option for patients. In doing so, i found the new format

> to be extremely limiting. > > My main issue is that it does not allow for a visible note as to the purpose> of the visit unless it is listed as an individual schedule. This is a> problem as different services may require very different durations of visit

> and this is preset in the particular schedule unless using an admin override> which isn't possible for external users. I also find the note very helpful> for my own organization. There are also services offered that I wish to

> block patients from scheduling themselves and would like to have a statement> declaring this on the online scheduling page. > > If anyone has expertise in this area, I'd be greatful.>

> Tom Griffith ND > Vital HealthCare> DocGriffith.com> > > > > > _____ > > HotmailR has ever-growing storage! Don't worry about storage limits. Check

> it out.> <http://windowslive.com/Tutorial/Hotmail/Storage?ocid=TXT_TAGLM_WL_HM_Tutori> al_Storage_062009>

>

Insert movie times and more without leaving Hotmail®. See how.

-- If you are a patient please allow up to 24 hours for a reply by  email/Remember  that e-mail may not be entirely secure/     MD    

    ph   fax impcenter.org

[Guest guest]

Gosh, happy to see you on the schedule. But isn’t

Wed. your day off?

Ben, I have it set up so I get emails when a patient

schedules. The confirmation thing has only been a pain a few times when

the patient scheduled really close to the appointment time (you can set how

close you want them to be able to) and I didn’t get them confirmed immediately

and they called to double check. But generally it works really well.

I also import the appointments onto my personal calendar through the emails I

receive (I have a cheap level that doesn’t allow “exporting.”

Sharon

From:

[mailto: ] On Behalf Of Jean

Antonucci

Sent: Friday, September 25, 2009 1:42 PM

To:

Subject: Re: Re: Online scheduler ?

I must say that was easy

I do not use this stuff but to play with this for the first

time ever i just asked for an appointment with sharon on Monday

Well she's not there so I asked for Tuesday and picked my own

appointmetn length and I got this back instantly and i t was fast and

painless

Very nice

i do not of course know it from the docotr's end MAybe I will set

it up

Gosh I hope Sharon can help me.

Dear ,

You have successfully scheduled an appointment with Dr. Sharon McCoy

, Renaissance Family Medicine for Office Consultation on

Tuesday, September 29, 2009 at 09:00 AM - 10:00 AM PDT.

Office Consultation

Office Consultation for sick or well care, lab results, medication

refills, etc.Office address 10 McClintock Court, Irvine, CA 92617.

. Email: SharonMD@...

Appointment Cancellation Policy

To cancel your appointment, please email sharongeorgemd@...

or

call .

Address: 10 McClintock Court, Irvine, CA 92617

Reference #30649982441.

Sincerely,

Renaissance Family Medicine

sharongeorgemd@...

http://www.sharongeorgemd.com

Ben

when I'm in the office, I am always on and off AQ. Checking is not a

problem

However if you like you can have AQ send you a text mail to your cell

when someone books

sometimes I do that if out of the office but the office is supposed to open.

or it can send to your email

You can forget about the AC scheduler but I find it comforting to see what the

schedule looks like in AC when I look back

also some of the search functions in AC look for the

last physical exam etc.

so I import them

Lynn

To:

From: wenmingtseng@...

Date: Fri, 25 Sep 2009 20:17:01 +0000

Subject: Re: Online scheduler ?

Hi Sharon and

Lynn, I downloaded the free trial version of AQ and has been playing with it

since yesterday. I noticed that I have to confirm the appointment made by the

patient. How often do you check AQ to confirm the appointments through out the

day? It feel that it is a bit cumbersome. Also, with AC, can I just use AQ and

forget about the scheduler with AC? I can still use AQ to schedule patient's

follow up while the patient is in front of me. Thanks, Ben Chan

>

> I have multiple times for people to choose how much time they need for an

> appointment. Also, they list the reason they are coming in.

>

> I have separate schedules for physical exams. You can look at mine and see

> if it helps.

>

> https://www.appointmentquest.com/provider/2060088933

>

> If you want, Log in as a dummy patient username: imptest, password: test

> and see how mine looks to a patient. I am not sure if the problem is

> individual schedule you mention?

>

> Sharon

>

>

>

> Sharon McCoy , MD

>

>

>

> Renaissance Family Medicine

>

> 10 McClintock Court, Irvine, CA 92617

>

> Phone: ; Fax:

>

> Email: SharonMD@...

>

> website: www.SharonMD.com

>

>

>

>

>

>

>

> From:

> [mailto: ] On Behalf Of Lynn Ho

> Sent: Thursday, September 24, 2009 5:26 PM

> To: practiceimprovement1

> Subject: RE: Online scheduler ?

>

>

>

>

>

> Sorry Tom, I am finding what you are trying to do confusing.

> If you don't want patients to schedule themselves for a particular

service,

> then do not offer that to them to schedule, you don't need to declare that

> as a policy. I assume you would be scheduling them for the procedure

> yourself?

> Sounds like you'd have to just offer the amounts of time you need and give

> patients a guide as to what procedures/ things took what time, and then

> they'd decide what times to schedule for.

> There is a custom forms field where the patients and or you can write what

> the visit is for, you can set it up, I can walk you through it if you want

> Also someone else on the list tells people to pick the time they need and

> that seems to work for that person - who is it? I forget....

> Anyway feel free to email me off list if it seems like I might be able to

> help you get set up.

> Lynn

>

>

>

> _____

>

> To:

> From: vitalhealth@...

> Date: Thu, 24 Sep 2009 23:30:17 +0000

> Subject: Online scheduler ?

>

>

>

> I recently purchased the Appointment Quest service to make the switch to

an

> online scheduling option for patients. In doing so, i found the new format

> to be extremely limiting.

>

> My main issue is that it does not allow for a visible note as to the

purpose

> of the visit unless it is listed as an individual schedule. This is a

> problem as different services may require very different durations of

visit

> and this is preset in the particular schedule unless using an admin

override

> which isn't possible for external users. I also find the note very helpful

> for my own organization. There are also services offered that I wish to

> block patients from scheduling themselves and would like to have a

statement

> declaring this on the online scheduling page.

>

> If anyone has expertise in this area, I'd be greatful.

>

> Tom Griffith ND

> Vital HealthCare

> DocGriffith.com

>

>

>

>

>

> _____

>

> HotmailR has ever-growing storage! Don't worry about storage limits. Check

> it out.

> <http://windowslive.com/Tutorial/Hotmail/Storage?ocid=TXT_TAGLM_WL_HM_Tutori

> al_Storage_062009>

>

Insert movie times and more without

leaving Hotmail®. See how.

--

If you are a patient please allow up to 24 hours for a reply by email/

Remember that e-mail may not be entirely secure/

MD

ph fax

impcenter.org

[Guest guest]

I have my AQ set up so confirmation by me is required, but you can choose to "auto confirm" where you do not have to confirm the appointment. I note on my website that if they are scheduling for an appointment today or in a few hours, they may not rec've confirmation- for all others, they should call to confirm if they do not rec've a confirmation email. I also stress that they immediately rec've the notifcation email and if not, there was some type of malfunction. Usually, that is due to the patinet not scrolling to the bottom and hitting the "make appointment" button- has only happened a couple of times.

Carla Gibson

Missoula

To: practiceimprovement1 Sent: Friday, September 25, 2009 2:27:56 PMSubject: RE: Re: Online scheduler ?

Ben when I'm in the office, I am always on and off AQ. Checking is not a problemHowever if you like you can have AQ send you a text mail to your cell when someone bookssometimes I do that if out of the office but the office is supposed to open.or it can send to your emailYou can forget about the AC scheduler but I find it comforting to see what the schedule looks like in AC when I look backalso some of the search functions in AC look for the last physical exam etc.so I import themLynn

To: Practiceimprovement 1yahoogroups (DOT) comFrom: wenmingtseng@ yahoo.comDate: Fri, 25 Sep 2009 20:17:01 +0000Subject: [Practiceimprovemen t1] Re: Online scheduler ?

Hi Sharon and Lynn, I downloaded the free trial version of AQ and has been playing with it since yesterday. I noticed that I have to confirm the appointment made by the patient. How often do you check AQ to confirm the appointments through out the day? It feel that it is a bit cumbersome. Also, with AC, can I just use AQ and forget about the scheduler with AC? I can still use AQ to schedule patient's follow up while the patient is in front of me. Thanks, Ben Chan>> I have multiple times for people to choose how much time they need for an> appointment. Also, they list the reason they are coming in..> > I have separate schedules for physical exams. You can look at

mine and see> if it helps. > > https://www. appointmentquest .com/provider/ 2060088933> > If you want, Log in as a dummy patient username: imptest, password: test> and see how mine looks to a patient. I am not sure if the problem is> individual schedule you mention?> > Sharon> > > > Sharon McCoy , MD> > > > Renaissance Family Medicine> > 10 McClintock Court, Irvine, CA 92617> > Phone: ; Fax: > > Email: SharonMD@ ...> > website: www.SharonMD. com> > > > > > > > From: Practiceimprovement 1yahoogroups (DOT) com> [mailto:Practiceimprovement 1yahoogroups (DOT) com] On Behalf Of Lynn Ho> Sent: Thursday, September 24, 2009 5:26 PM> To: practiceimprovement 1yahoogroups (DOT) com> Subject: RE: [Practiceimprovemen t1] Online scheduler ?> > > > > > Sorry Tom, I am finding what you are trying to do confusing.. > If you don't want patients to schedule themselves for a particular service,> then do not offer that to them to schedule, you don't need to declare that> as a policy. I assume you would be scheduling them for the

procedure> yourself?> Sounds like you'd have to just offer the amounts of time you need and give> patients a guide as to what procedures/ things took what time, and then> they'd decide what times to schedule for.> There is a custom forms field where the patients and or you can write what> the visit is for, you can set it up, I can walk you through it if you want> Also someone else on the list tells people to pick the time they need and> that seems to work for that person - who is it? I forget....> Anyway feel free to email me off list if it seems like I might be able to> help you get set up.> Lynn> > > > _____ > > To: Practiceimprovement 1yahoogroups (DOT) com> From: vitalhealth@ ...> Date:

Thu, 24 Sep 2009 23:30:17 +0000> Subject: [Practiceimprovemen t1] Online scheduler ?> > > > I recently purchased the Appointment Quest service to make the switch to an> online scheduling option for patients. In doing so, i found the new format> to be extremely limiting. > > My main issue is that it does not allow for a visible note as to the purpose> of the visit unless it is listed as an individual schedule. This is a> problem as different services may require very different durations of visit> and this is preset in the particular schedule unless using an admin override> which isn't possible for external users. I also find the note very helpful> for my own organization. There are also services offered that I wish to> block patients from scheduling themselves and would like to have a statement> declaring this on the online scheduling page.

> > If anyone has expertise in this area, I'd be greatful.> > Tom Griffith ND > Vital HealthCare> DocGriffith. com> > > > > > _____ > > HotmailR has ever-growing storage! Don't worry about storage limits. Check> it out.> <http://windowslive. com/Tutorial/ Hotmail/Storage? ocid=TXT_ TAGLM_WL_ HM_Tutori> al_Storage_062009>>

Insert movie times and more without leaving Hotmail®. See how.

[Guest guest]

We double enter so we can always see everyone's last few appointments and keep track in AC of missed appointments the moment we highlight them as they call. "I need a refill on my ABC..." "Well it seems that it has been half a year since we have seen you last... I'll give Dr. Blake the message, but I get the feeling she is going to want you to come in for a follow up visit so she can properly track your issues." I wouldn't have it any other way. The dates and times come up way to often in so many ways.

To: practiceimprovement1 Sent: Friday, September 25, 2009 4:27:56 PMSubject: RE: Re: Online scheduler ?

Ben when I'm in the office, I am always on and off AQ. Checking is not a problemHowever if you like you can have AQ send you a text mail to your cell when someone bookssometimes I do that if out of the office but the office is supposed to open.or it can send to your emailYou can forget about the AC scheduler but I find it comforting to see what the schedule looks like in AC when I look backalso some of the search functions in AC look for the last physical exam etc.so I import themLynn

To: Practiceimprovement 1yahoogroups (DOT) comFrom: wenmingtseng@ yahoo.comDate: Fri, 25 Sep 2009 20:17:01 +0000Subject: [Practiceimprovemen t1] Re: Online scheduler ?

Hi Sharon and Lynn, I downloaded the free trial version of AQ and has been playing with it since yesterday. I noticed that I have to confirm the appointment made by the patient. How often do you check AQ to confirm the appointments through out the day? It feel that it is a bit cumbersome. Also, with AC, can I just use AQ and forget about the scheduler with AC? I can still use AQ to schedule patient's follow up while the patient is in front of me. Thanks, Ben Chan>> I have multiple times for people to choose how much time they need for an> appointment. Also, they list the reason they are coming in.> > I have separate schedules for physical exams. You can look at

mine and see> if it helps. > > https://www. appointmentquest .com/provider/ 2060088933> > If you want, Log in as a dummy patient username: imptest, password: test> and see how mine looks to a patient. I am not sure if the problem is> individual schedule you mention?> > Sharon> > > > Sharon McCoy , MD> > > > Renaissance Family Medicine> > 10 McClintock Court, Irvine, CA 92617> > Phone: ; Fax: > > Email: SharonMD@ ...> > website: www.SharonMD. com> > > > > > > > From: Practiceimprovement 1yahoogroups (DOT) com> [mailto:Practiceimprovement 1yahoogroups (DOT) com] On Behalf Of Lynn Ho> Sent: Thursday, September 24, 2009 5:26 PM> To: practiceimprovement 1yahoogroups (DOT) com> Subject: RE: [Practiceimprovemen t1] Online scheduler ?> > > > > > Sorry Tom, I am finding what you are trying to do confusing. > If you don't want patients to schedule themselves for a particular service,> then do not offer that to them to schedule, you don't need to declare that> as a policy. I assume you would be scheduling them for the

procedure> yourself?> Sounds like you'd have to just offer the amounts of time you need and give> patients a guide as to what procedures/ things took what time, and then> they'd decide what times to schedule for.> There is a custom forms field where the patients and or you can write what> the visit is for, you can set it up, I can walk you through it if you want> Also someone else on the list tells people to pick the time they need and> that seems to work for that person - who is it? I forget....> Anyway feel free to email me off list if it seems like I might be able to> help you get set up.> Lynn> > > > _____ > > To: Practiceimprovement 1yahoogroups (DOT) com> From: vitalhealth@ ...> Date:

Thu, 24 Sep 2009 23:30:17 +0000> Subject: [Practiceimprovemen t1] Online scheduler ?> > > > I recently purchased the Appointment Quest service to make the switch to an> online scheduling option for patients. In doing so, i found the new format> to be extremely limiting. > > My main issue is that it does not allow for a visible note as to the purpose> of the visit unless it is listed as an individual schedule. This is a> problem as different services may require very different durations of visit> and this is preset in the particular schedule unless using an admin override> which isn't possible for external users. I also find the note very helpful> for my own organization. There are also services offered that I wish to> block patients from scheduling themselves and would like to have a statement> declaring this on the online scheduling page.

> > If anyone has expertise in this area, I'd be greatful.> > Tom Griffith ND > Vital HealthCare> DocGriffith. com> > > > > > _____ > > HotmailR has ever-growing storage! Don't worry about storage limits. Check> it out.> <http://windowslive. com/Tutorial/ Hotmail/Storage? ocid=TXT_ TAGLM_WL_ HM_Tutori> al_Storage_062009>>

Insert movie times and more without leaving Hotmail®. See how.

[Guest guest]

Help! What's " AC " ? Craig

> >

> > I have multiple times for people to choose how much time they need

for an

> > appointment. Also, they list the reason they are coming in.

> >

> > I have separate schedules for physical exams. You can look at mine

and see

> > if it helps.

> >

> > https://www.appointmentquest.com/provider/2060088933

> >

> > If you want, Log in as a dummy patient username: imptest, password:

test

> > and see how mine looks to a patient. I am not sure if the problem is

> > individual schedule you mention?

> >

> > Sharon

> >

> >

> >

> > Sharon McCoy , MD

> >

> >

> >

> > Renaissance Family Medicine

> >

> > 10 McClintock Court, Irvine, CA 92617

> >

> > Phone: ; Fax:

> >

> > Email: SharonMD@

> >

> > website: www.SharonMD.com

> >

> >

> >

> >

> >

> >

> >

> > From:

> > [mailto: ] On Behalf Of Lynn Ho

> > Sent: Thursday, September 24, 2009 5:26 PM

> > To: practiceimprovement1

> > Subject: RE: Online scheduler ?

> >

> >

> >

> >

> >

> > Sorry Tom, I am finding what you are trying to do confusing.

> > If you don't want patients to schedule themselves for a particular

service,

> > then do not offer that to them to schedule, you don't need to

declare that

> > as a policy. I assume you would be scheduling them for the procedure

> > yourself?

> > Sounds like you'd have to just offer the amounts of time you need

and give

> > patients a guide as to what procedures/ things took what time, and

then

> > they'd decide what times to schedule for.

> > There is a custom forms field where the patients and or you can

write what

> > the visit is for, you can set it up, I can walk you through it if

you want

> > Also someone else on the list tells people to pick the time they

need and

> > that seems to work for that person - who is it? I forget....

> > Anyway feel free to email me off list if it seems like I might be

able to

> > help you get set up.

> > Lynn

> >

> >

> >

> > _____

> >

> > To:

> > From: vitalhealth@

> > Date: Thu, 24 Sep 2009 23:30:17 +0000

> > Subject: Online scheduler ?

> >

> >

> >

> > I recently purchased the Appointment Quest service to make the

switch to an

> > online scheduling option for patients. In doing so, i found the new

format

> > to be extremely limiting.

> >

> > My main issue is that it does not allow for a visible note as to the

purpose

> > of the visit unless it is listed as an individual schedule. This is

a

> > problem as different services may require very different durations

of visit

> > and this is preset in the particular schedule unless using an admin

override

> > which isn't possible for external users. I also find the note very

helpful

> > for my own organization. There are also services offered that I wish

to

> > block patients from scheduling themselves and would like to have a

statement

> > declaring this on the online scheduling page.

> >

> > If anyone has expertise in this area, I'd be greatful.

> >

> > Tom Griffith ND

> > Vital HealthCare

> > DocGriffith.com

> >

> >

> >

> >

> >

> > _____

> >

> > HotmailR has ever-growing storage! Don't worry about storage limits.

Check

> > it out.

> >

<http://windowslive.com/Tutorial/Hotmail/Storage?ocid=TXT_TAGLM_WL_HM_Tu\

tori

> > al_Storage_062009>

> >

>

>

>

>

>

>

>

>

>

> _________________________________________________________________

> Insert movie times and more without leaving Hotmail®.

>

http://windowslive.com/Tutorial/Hotmail/QuickAdd?ocid=TXT_TAGLM_WL_HM_Tu\

torial_QuickAdd_062009

>

[Guest guest]

Amazing charts?!From: "Craig Ross" Date: Sat, 26 Sep 2009 15:37:37 -0000To: < >Subject: Re: Online scheduler ? Help! What's " AC " ? Craig > > > > I have multiple times for people to choose how much time they need for an > > appointment. Also, they list the reason they are coming in. > > > > I have separate schedules for physical exams. You can look at mine and see > > if it helps. > > > > https://www.appointmentquest.com/provider/2060088933 > > > > If you want, Log in as a dummy patient username: imptest, password: test > > and see how mine looks to a patient. I am not sure if the problem is > > individual schedule you mention? > > > > Sharon > > > > > > > > Sharon McCoy , MD > > > > > > > > Renaissance Family Medicine > > > > 10 McClintock Court, Irvine, CA 92617 > > > > Phone: ; Fax: > > > > Email: SharonMD@ > > > > website: www.SharonMD.com > > > > > > > > > > > > > > > > From: > > [mailto: ] On Behalf Of Lynn Ho > > Sent: Thursday, September 24, 2009 5:26 PM > > To: practiceimprovement1 > > Subject: RE: Online scheduler ? > > > > > > > > > > > > Sorry Tom, I am finding what you are trying to do confusing. > > If you don't want patients to schedule themselves for a particular service, > > then do not offer that to them to schedule, you don't need to declare that > > as a policy. I assume you would be scheduling them for the procedure > > yourself? > > Sounds like you'd have to just offer the amounts of time you need and give > > patients a guide as to what procedures/ things took what time, and then > > they'd decide what times to schedule for. > > There is a custom forms field where the patients and or you can write what > > the visit is for, you can set it up, I can walk you through it if you want > > Also someone else on the list tells people to pick the time they need and > > that seems to work for that person - who is it? I forget.... > > Anyway feel free to email me off list if it seems like I might be able to > > help you get set up. > > Lynn > > > > > > > >_____ > > > > To: > > From: vitalhealth@ > > Date: Thu, 24 Sep 2009 23:30:17 +0000 > > Subject: Online scheduler ? > > > > > > > > I recently purchased the Appointment Quest service to make the switch to an > > online scheduling option for patients. In doing so, i found the new format > > to be extremely limiting. > > > > My main issue is that it does not allow for a visible note as to the purpose > > of the visit unless it is listed as an individual schedule. This is a > > problem as different services may require very different durations of visit > > and this is preset in the particular schedule unless using an admin override > > which isn't possible for external users. I also find the note very helpful > > for my own organization. There are also services offered that I wish to > > block patients from scheduling themselves and would like to have a statement > > declaring this on the online scheduling page. > > > > If anyone has expertise in this area, I'd be greatful. > > > > Tom Griffith ND > > Vital HealthCare > > DocGriffith.com > > > > > > > > > > > >_____ > > > > HotmailR has ever-growing storage! Don't worry about storage limits. Check > > it out. > > <http://windowslive.com/Tutorial/Hotmail/Storage?ocid=TXT_TAGLM_WL_HM_Tu\ tori > > al_Storage_062009> > > > > > > > > > > > >__________________________________________________________ > Insert movie times and more without leaving Hotmail®. >http://windowslive.com/Tutorial/Hotmail/QuickAdd?ocid=TXT_TAGLM_WL_HM_Tu\ torial_QuickAdd_062009 >

[Guest guest]

i decided to go with the online scheduler www.genbook.com.  i was waiting till i've used it more to give a review but after comparing a that and AQ (and about 4-5 other ones), I just like it the best.  I start my practice next week so will give a more detailed review in a month or so

 

no financial relationship

 

Amazing charts?!

From: " Craig Ross " Date: Sat, 26 Sep 2009 15:37:37 -0000To: < >

Subject: Re: Online scheduler ?

 

Help! What's " AC " ? Craig> >> > I have multiple times for people to choose how much time they need

for an> > appointment. Also, they list the reason they are coming in.> >> > I have separate schedules for physical exams. You can look at mineand see> > if it helps.> >

> > https://www.appointmentquest.com/provider/2060088933> >> > If you want, Log in as a dummy patient username: imptest, password:

test> > and see how mine looks to a patient. I am not sure if the problem is> > individual schedule you mention?> >> > Sharon> >> >> >> > Sharon McCoy , MD

> >> >> >> > Renaissance Family Medicine> >> > 10 McClintock Court, Irvine, CA 92617> >> > Phone: ; Fax: > >

> > Email: SharonMD@> >> > website: www.SharonMD.com> >> >> >> >> >> >

> >> > From: > > [mailto: ] On Behalf Of Lynn Ho

> > Sent: Thursday, September 24, 2009 5:26 PM> > To: practiceimprovement1 > > Subject: RE: Online scheduler ?

> >> >> >> >> >> > Sorry Tom, I am finding what you are trying to do confusing.> > If you don't want patients to schedule themselves for a particular

service,> > then do not offer that to them to schedule, you don't need todeclare that> > as a policy. I assume you would be scheduling them for the procedure> > yourself?> > Sounds like you'd have to just offer the amounts of time you need

and give> > patients a guide as to what procedures/ things took what time, andthen> > they'd decide what times to schedule for.> > There is a custom forms field where the patients and or you can

write what> > the visit is for, you can set it up, I can walk you through it ifyou want> > Also someone else on the list tells people to pick the time theyneed and> > that seems to work for that person - who is it? I forget....

> > Anyway feel free to email me off list if it seems like I might beable to> > help you get set up.> > Lynn> >> >> >> >_____> >> > To:

> > From: vitalhealth@> > Date: Thu, 24 Sep 2009 23:30:17 +0000> > Subject: Online scheduler ?> >> >> >> > I recently purchased the Appointment Quest service to make the

switch to an> > online scheduling option for patients. In doing so, i found the newformat> > to be extremely limiting.> >> > My main issue is that it does not allow for a visible note as to the

purpose> > of the visit unless it is listed as an individual schedule. This isa> > problem as different services may require very different durationsof visit> > and this is preset in the particular schedule unless using an admin

override> > which isn't possible for external users. I also find the note veryhelpful> > for my own organization. There are also services offered that I wishto> > block patients from scheduling themselves and would like to have a

statement> > declaring this on the online scheduling page.> >> > If anyone has expertise in this area, I'd be greatful.> >> > Tom Griffith ND> > Vital HealthCare

> > DocGriffith.com> >> >> >> >> >> >_____> >> > HotmailR has ever-growing storage! Don't worry about storage limits.Check> > it out.

> ><http://windowslive.com/Tutorial/Hotmail/Storage?ocid=TXT_TAGLM_WL_HM_Tu\tori> > al_Storage_062009>

> >>>>>>>>>>>__________________________________________________________> Insert movie times and more without leaving Hotmail®.>

http://windowslive.com/Tutorial/Hotmail/QuickAdd?ocid=TXT_TAGLM_WL_HM_Tu\torial_QuickAdd_062009

>

[Guest guest]

I found AQ not intuitive to set up, but easy to use once it was up and running. The confirmations were always sent to me by email, which I monitored q 2-3 hours in the office. Confirmations were useful for several reasons:1- I used the confirmation of a physical to remind me to send a "pre-appointment email" to patients that included a link to my review forms and How's Your Health. 2-Despite my stating in several places that my practice was closed to new patients, an occasional enterprising person would go ahead and book an appointment anyway. In lieu of a confirmation, they received a polite email saying no. 3-I could adjust the length of the visit based on the reason stated for needing the visit (custom form created in AQ) to longer or shorter. I set up so that patients could not make appointments less than 2-3 hours before the appointment time, to avoid surprises. My note on AQ said to call me if a timely appointment was not available. I did import my schedule first thing every morning into Amazing Charts - and made my small "same day" adjustments on that schedule, not AQ, as it was easier to create overbooks and adjust times. If a patient called and came in urgently, I didn't bother to put that into AQ much of the time (as long as I knew no one else could schedule on AQ because it was within 2 hours of the appointment time). AC also will keep your schedules forever as data, where AQ will erase all your information instantly if you cancel their service. GuinnPosted by: "Lynn Ho" lynnhri@... lynnhriFri Sep 25, 2009 1:28 pm (PDT)Ben when I'm in the office, I am always on and off AQ. Checking is not a problemHowever if you like you can have AQ send you a text mail to your cell when someone bookssometimes I do that if out of the office but the office is supposed to open.or it can send to your emailYou can forget about the AC scheduler but I find it comforting to see what the schedule looks like in AC when I look backalso some of the search functions in AC look for the last physical exam etc.so I import themLynn

[Guest guest]

How do you import from AQ into AC? (Maybe I don't know because I can a cheaper level of AQ without exporting?)SharonSharon McCoy , MDSent from my Verizon Wireless BlackBerryFrom: Guinn Date: Sun, 27 Sep 2009 09:13:51 -0700To: < >Subject: Re: Online scheduler ? I found AQ not intuitive to set up, but easy to use once it was up and running. The confirmations were always sent to me by email, which I monitored q 2-3 hours in the office. Confirmations were useful for several reasons:1- I used the confirmation of a physical to remind me to send a "pre-appointment email" to patients that included a link to my review forms and How's Your Health. 2-Despite my stating in several places that my practice was closed to new patients, an occasional enterprising person would go ahead and book an appointment anyway. In lieu of a confirmation, they received a polite email saying no. 3-I could adjust the length of the visit based on the reason stated for needing the visit (custom form created in AQ) to longer or shorter. I set up so that patients could not make appointments less than 2-3 hours before the appointment time, to avoid surprises. My note on AQ said to call me if a timely appointment was not available. I did import my schedule first thing every morning into Amazing Charts - and made my small "same day" adjustments on that schedule, not AQ, as it was easier to create overbooks and adjust times. If a patient called and came in urgently, I didn't bother to put that into AQ much of the time (as long as I knew no one else could schedule on AQ because it was within 2 hours of the appointment time). AC also will keep your schedules forever as data, where AQ will erase all your information instantly if you cancel their service. GuinnPosted by: "Lynn Ho" lynnhrihotmail lynnhriFri Sep 25, 2009 1:28 pm (PDT)Ben when I'm in the office, I am always on and off AQ. Checking is not a problemHowever if you like you can have AQ send you a text mail to your cell when someone bookssometimes I do that if out of the office but the office is supposed to open.or it can send to your emailYou can forget about the AC scheduler but I find it comforting to see what the schedule looks like in AC when I look backalso some of the search functions in AC look for the last physical exam etc.so I import themLynn

[Guest guest]

can you sync AQ or AC schedules to a PDA?

Re: Online scheduler ?

I found AQ not intuitive to set up, but easy to use once it was up and running.

The confirmations were always sent to me by email, which I monitored q 2-3 hours

in the office. Confirmations were useful for several reasons:

1- I used the confirmation of a physical to remind me to send a " pre-appointment

email " to patients that included a link to my review forms and How's Your

Health.

2-Despite my stating in several places that my practice was closed to new

patients, an occasional enterprising person would go ahead and book an

appointment anyway. In lieu of a confirmation, they received a polite email

saying no.

3-I could adjust the length of the visit based on the reason stated for needing

the visit (custom form created in AQ) to longer or shorter.

< br> I set up so that patients could not make appointments less than 2-3 hours

before the appointment time, to avoid surprises.

My note on AQ said to call me if a timely appointment was not available.

I did import my schedule first thing every morning into Amazing Charts - and

made my small " same day " adjustments on that schedule, not AQ, as it was easier

to create overbooks and adjust times. If a patient called and came in urgently,

I didn't bother to put that into AQ much of the time (as long as I knew no one

else could schedule on AQ because it was within 2 hours of the appointment

time). AC also will keep your schedules forever as data, where AQ will erase all

your information instantly if you cancel their service.

Guinn

Posted by: " Lynn Ho " lynnhri@... lynnhri

Fri Sep 25, 2009 1:28 pm (PDT)

Ben

when I'm in the office, I am always on and off AQ. Checking is not a problem

However if you like you can have AQ send you a text mail to your cell when

someone books

sometimes I do that if out of the office but the office is supposed to open.

or it can send to your email

You can forget about the AC scheduler but I find it comforting to see what the

schedule looks like in AC when I look back

also some of the search functions in AC look for the last physical exam etc.

so I import them

Lynn

[Guest guest]



Can access Appointment Quest through webpage on PDA.

Can also export into spreadsheet or printouts.

Synching is different thing -- not sure can

Re: Online scheduler ?I found AQ not intuitive to set up, but easy to use once it was up and running. The confirmations were always sent to me by email, which I monitored q 2-3 hours in the office. Confirmations were useful for several reasons: 1- I used the confirmation of a physical to remind me to send a "pre-appointment email" to patients that included a link to my review forms and How's Your Health. 2-Despite my stating in several places that my practice was closed to new patients, an occasional enterprising person would go ahead and book an appointment anyway. In lieu of a confirmation, they received a polite email saying no. 3-I could adjust the length of the visit based on the reason stated for needing the visit (custom form created in AQ) to longer or shorter. < br> I set up so that patients could not make appointments less than 2-3 hours before the appointment time, to avoid surprises. My note on AQ said to call me if a timely appointment was not available. I did import my schedule first thing every morning into Amazing Charts - and made my small "same day" adjustments on that schedule, not AQ, as it was easier to create overbooks and adjust times. If a patient called and came in urgently, I didn't bother to put that into AQ much of the time (as long as I knew no one else could schedule on AQ because it was within 2 hours of the appointment time). AC also will keep your schedules forever as data, where AQ will erase all your information instantly if you cancel their service. Guinn Posted by: "Lynn Ho" lynnhrihotmail lynnhri Fri Sep 25, 2009 1:28 pm (PDT) Ben when I'm in the office, I am always on and off AQ. Checking is not a problem However if you like you can have AQ send you a text mail to your cell when someone books sometimes I do that if out of the office but the office is supposed to open. or it can send to your email You can forget about the AC scheduler but I find it comforting to see what the schedule looks like in AC when I look back also some of the search functions in AC look for the last physical exam etc. so I import them Lynn

[Guest guest]

Good luck ! Hope it goes splendidly!

Eads, MD

Pinnacle

Family Medicine

Colorado

Springs, Colorado

www.PinnacleFamilyMedicine.com

From:

[mailto: ] On Behalf Of Gordon

Sent: Saturday, September 26, 2009 9:47 PM

To:

Subject: Re: Re: Online scheduler ?

i decided to go with the online scheduler www.genbook.com. i was waiting till

i've used it more to give a review but after comparing a that and AQ (and about

4-5 other ones), I just like it the best. I start my practice next week

so will give a more detailed review in a month or so

no financial relationship

Amazing charts?!

From: " Craig Ross "

Date: Sat, 26 Sep 2009 15:37:37 -0000

To: < >

Subject: Re: Online scheduler ?

Help! What's " AC " ? Craig

> >

> > I have multiple times for people to choose how much time they need

for an

> > appointment. Also, they list the reason they are coming in.

> >

> > I have separate schedules for physical exams. You can look at mine

and see

> > if it helps.

> >

> > https://www.appointmentquest.com/provider/2060088933

> >

> > If you want, Log in as a dummy patient username: imptest, password:

test

> > and see how mine looks to a patient. I am not sure if the problem is

> > individual schedule you mention?

> >

> > Sharon

> >

> >

> >

> > Sharon McCoy , MD

> >

> >

> >

> > Renaissance Family Medicine

> >

> > 10 McClintock Court, Irvine, CA 92617

> >

> > Phone: ; Fax:

> >

> > Email: SharonMD@

> >

> > website: www.SharonMD.com

> >

> >

> >

> >

> >

> >

> >

> > From:

> > [mailto: ] On Behalf Of Lynn Ho

> > Sent: Thursday, September 24, 2009 5:26 PM

> > To: practiceimprovement1

> > Subject: RE: Online scheduler ?

> >

> >

> >

> >

> >

> > Sorry Tom, I am finding what you are trying to do confusing.

> > If you don't want patients to schedule themselves for a particular

service,

> > then do not offer that to them to schedule, you don't need to

declare that

> > as a policy. I assume you would be scheduling them for the procedure

> > yourself?

> > Sounds like you'd have to just offer the amounts of time you need

and give

> > patients a guide as to what procedures/ things took what time, and

then

> > they'd decide what times to schedule for.

> > There is a custom forms field where the patients and or you can

write what

> > the visit is for, you can set it up, I can walk you through it if

you want

> > Also someone else on the list tells people to pick the time they

need and

> > that seems to work for that person - who is it? I forget....

> > Anyway feel free to email me off list if it seems like I might be

able to

> > help you get set up.

> > Lynn

> >

> >

> >

> >_____

> >

> > To:

> > From: vitalhealth@

> > Date: Thu, 24 Sep 2009 23:30:17 +0000

> > Subject: Online scheduler ?

> >

> >

> >

> > I recently purchased the Appointment Quest service to make the

switch to an

> > online scheduling option for patients. In doing so, i found the new

format

> > to be extremely limiting.

> >

> > My main issue is that it does not allow for a visible note as to the

purpose

> > of the visit unless it is listed as an individual schedule. This is

a

> > problem as different services may require very different durations

of visit

> > and this is preset in the particular schedule unless using an admin

override

> > which isn't possible for external users. I also find the note very

helpful

> > for my own organization. There are also services offered that I wish

to

> > block patients from scheduling themselves and would like to have a

statement

> > declaring this on the online scheduling page.

> >

> > If anyone has expertise in this area, I'd be greatful.

> >

> > Tom Griffith ND

> > Vital HealthCare

> > DocGriffith.com

> >

> >

> >

> >

> >

> >_____

> >

> > HotmailR has ever-growing storage! Don't worry about storage limits.

Check

> > it out.

> >

<http://windowslive.com/Tutorial/Hotmail/Storage?ocid=TXT_TAGLM_WL_HM_Tu\

tori

> > al_Storage_062009>

> >

>

>

>

>

>

>

>

>

>

>__________________________________________________________

> Insert movie times and more without leaving Hotmail®.

>

http://windowslive.com/Tutorial/Hotmail/QuickAdd?ocid=TXT_TAGLM_WL_HM_Tu\

torial_QuickAdd_062009

>

[Guest guest]

You can import AQ's schedule into an outlook or similar schedule that uses .vcs format. You can also import their contact info (.vcf).

Now- most of us using AQ are having it notify us by email.... how secure is that?? I don't really want to ask the question as I fear the answer.

Carla Gibson

Missoula, MT - where our growing season is going on and on and on this year....

To: Sent: Sunday, September 27, 2009 12:32:25 PMSubject: Re: Re: Online scheduler ?

can you sync AQ or AC schedules to a PDA? [Practiceimprovemen t1] Re: Online scheduler ?I found AQ not intuitive to set up, but easy to use once it was up and running. The confirmations were always sent to me by email, which I monitored q 2-3 hours in the office. Confirmations were useful for several reasons: 1- I used the confirmation of a physical to remind me to send a "pre-appointment email" to patients that included a link to my review forms and How's

Your Health. 2-Despite my stating in several places that my practice was closed to new patients, an occasional enterprising person would go ahead and book an appointment anyway. In lieu of a confirmation, they received a polite email saying no. 3-I could adjust the length of the visit based on the reason stated for needing the visit (custom form created in AQ) to longer or shorter. < br> I set up so that patients could not make appointments less than 2-3 hours before the appointment time, to avoid surprises. My note on AQ said to call me if a timely appointment was not available. I did import my schedule first thing every morning into Amazing Charts - and made my small "same day" adjustments on that schedule, not AQ, as it was easier to create overbooks and adjust times. If a patient called and came in urgently, I didn't bother to put that into AQ much of the time (as long as I knew no one else could schedule on AQ because

it was within 2 hours of the appointment time). AC also will keep your schedules forever as data, where AQ will erase all your information instantly if you cancel their service. Guinn Posted by: "Lynn Ho" lynnhrihotmail (DOT) com lynnhri Fri Sep 25, 2009 1:28 pm (PDT) Ben when I'm in the office, I am always on and off AQ. Checking is not a problem However if you like you can have AQ send you a text mail to your cell when someone books sometimes I do that if out of the office but the office is supposed to open. or it can send to your email You can forget about the AC scheduler but I find it comforting to see what the schedule looks like in AC when I look back also some of the search functions in AC look for the last physical exam etc. so I import them

Lynn

[Guest guest]

Which version of AQ do you have, Sharon? I have the least expensive version and it doesn't do some of the things yours does, I think. I have been considering getting a pricier version to have more than one appointment type available. I do not think that mine will send me a message when someone schedules either. LonnaSubject: RE: Online scheduler ?To: Date: Friday, September 25, 2009, 1:07 PM

I have multiple times for people to choose how much time they

need for an appointment. Also, they list the reason they are coming in. I have separate schedules for physical exams. You can look

at mine and see if it helps. https://www. appointmentquest .com/provider/ 2060088933 If you want, Log in as a dummy patient username: imptest,

password: test and see how mine looks to a patient. I am not sure if the

problem is individual schedule you mention? Sharon Sharon McCoy , MD Renaissance Family Medicine 10 McClintock Court, Irvine, CA 92617 Phone: ; Fax: Email: SharonMD@ cox.net website: www.SharonMD. com

From:

Practiceimprovement 1yahoogroups (DOT) com

[mailto:Practiceimp rovement1@ yahoogroups. com] On Behalf Of Lynn Ho

Sent: Thursday, September 24, 2009 5:26 PM

To: practiceimprovement 1yahoogroups (DOT) com

Subject: RE: [Practiceimprovemen t1] Online scheduler ?

Sorry Tom, I am finding what you are trying to

do confusing.

If you don't want patients to schedule themselves for a particular service,

then do not offer that to them to schedule, you don't need to declare that as a

policy. I assume you would be scheduling them for the procedure yourself?

Sounds like you'd have to just offer the amounts of time you need and give

patients a guide as to what procedures/ things took what time, and then they'd

decide what times to schedule for.

There is a custom forms field where the patients and or you can write what the

visit is for, you can set it up, I can walk you through it if you want

Also someone else on the list tells people to pick the time they need and that

seems to work for that person - who is it? I forget....

Anyway feel free to email me off list if it seems like I might be able to help

you get set up.

Lynn

To: Practiceimprovement 1yahoogroups (DOT) com

From: vitalhealth@ docgriffith. com

Date: Thu, 24 Sep 2009 23:30:17 +0000

Subject: [Practiceimprovemen t1] Online scheduler ?

I recently purchased the

Appointment Quest service to make the switch to an online scheduling option for

patients. In doing so, i found the new format to be extremely limiting.

My main issue is that it does not allow for a visible note as to the purpose of

the visit unless it is listed as an individual schedule. This is a problem as

different services may require very different durations of visit and this is

preset in the particular schedule unless using an admin override which isn't

possible for external users. I also find the note very helpful for my own

organization. There are also services offered that I wish to block patients

from scheduling themselves and would like to have a statement declaring this on

the online scheduling page.

If anyone has expertise in this area, I'd be greatful.

Tom Griffith ND

Vital HealthCare

DocGriffith. com

Hotmail® has ever-growing storage! Don’t worry

about storage limits. Check it out.

[Guest guest]

LonnaYours will send you a messageWhen I had the lowest price one $7 per month, it did.By default I it sends one to the email listed under account for every appointment And you can get it twice - you can turn it on under personnel record set up - sometimes I set this one up to go to a text mail on my cell phone if I am running aroundotherwise I leave this second one blank.LynnTo: From: larshlonna@...Date: Sun, 27 Sep 2009 23:03:07 -0700Subject: RE: Online scheduler ?

Which version of AQ do you have, Sharon? I have the least expensive version and it doesn't do some of the things yours does, I think. I have been considering getting a pricier version to have more than one appointment type available. I do not think that mine will send me a message when someone schedules either. LonnaFrom: Sharon <docsharon>Subject: RE: Online scheduler ?To: Date: Friday, September 25, 2009, 1:07 PM

I have multiple times for people to choose how much time they

need for an appointment. Also, they list the reason they are coming in. I have separate schedules for physical exams. You can look

at mine and see if it helps. https://www. appointmentquest .com/provider/ 2060088933 If you want, Log in as a dummy patient username: imptest,

password: test and see how mine looks to a patient. I am not sure if the

problem is individual schedule you mention? Sharon Sharon McCoy , MD Renaissance Family Medicine 10 McClintock Court, Irvine, CA 92617 Phone: ; Fax: Email: SharonMD@ cox.net website: www.SharonMD. com

From:

Practiceimprovement 1yahoogroups (DOT) com

[mailto:Practiceimp rovement1@ yahoogroups. com] On Behalf Of Lynn Ho

Sent: Thursday, September 24, 2009 5:26 PM

To: practiceimprovement 1yahoogroups (DOT) com

Subject: RE: [Practiceimprovemen t1] Online scheduler ?

Sorry Tom, I am finding what you are trying to

do confusing.

If you don't want patients to schedule themselves for a particular service,

then do not offer that to them to schedule, you don't need to declare that as a

policy. I assume you would be scheduling them for the procedure yourself?

Sounds like you'd have to just offer the amounts of time you need and give

patients a guide as to what procedures/ things took what time, and then they'd

decide what times to schedule for.

There is a custom forms field where the patients and or you can write what the

visit is for, you can set it up, I can walk you through it if you want

Also someone else on the list tells people to pick the time they need and that

seems to work for that person - who is it? I forget....

Anyway feel free to email me off list if it seems like I might be able to help

you get set up.

Lynn

To: Practiceimprovement 1yahoogroups (DOT) com

From: vitalhealth@ docgriffith. com

Date: Thu, 24 Sep 2009 23:30:17 +0000

Subject: [Practiceimprovemen t1] Online scheduler ?

I recently purchased the

Appointment Quest service to make the switch to an online scheduling option for

patients. In doing so, i found the new format to be extremely limiting.

My main issue is that it does not allow for a visible note as to the purpose of

the visit unless it is listed as an individual schedule. This is a problem as

different services may require very different durations of visit and this is

preset in the particular schedule unless using an admin override which isn't

possible for external users. I also find the note very helpful for my own

organization. There are also services offered that I wish to block patients

from scheduling themselves and would like to have a statement declaring this on

the online scheduling page.

If anyone has expertise in this area, I'd be greatful.

Tom Griffith ND

Vital HealthCare

DocGriffith. com

Hotmail® has ever-growing storage! Don’t worry

about storage limits. Check it out.

Hotmail® has ever-growing storage! Don’t worry about storage limits. Check it out.

[Guest guest]



I have basic and I get message when pt schedules (but we schedule all pts anyway).

Depends on the set up, admittedly the instruction manual is rudimentary.

Paying more really allows you to have more than 3 providers and locations mostly, or extend past 6 months.

Matt in Western PA

[Practiceimprovemen t1] Online scheduler ?

I recently purchased the Appointment Quest service to make the switch to an online scheduling option for patients. In doing so, i found the new format to be extremely limiting. My main issue is that it does not allow for a visible note as to the purpose of the visit unless it is listed as an individual schedule. This is a problem as different services may require very different durations of visit and this is preset in the particular schedule unless using an admin override which isn't possible for external users. I also find the note very helpful for my own organization. There are also services offered that I wish to block patients from scheduling themselves and would like to have a statement declaring this on the online scheduling page. If anyone has expertise in this area, I'd be greatful.Tom Griffith ND Vital HealthCareDocGriffith. com

Hotmail® has ever-growing storage! Don’t worry about storage limits. Check it out.

[Guest guest]

Tom, I'd go with the $21.95 (i think) version. It allows you to export your schedule(one day at a time) into a csv file so that you can import it into your EMR/PM system (We us AmazingCharts).

You can have multiple types of appointments each with its own schedule (which can overlap, but will remove the availablity of another appointment type if there is a time conflict). You can also make up a custom form for each schedule so that the patient must fill in why they are coming in. You can have 3 registered office users.

So, for example. If you are in primary care, you might set up 5 appointment types as: New Physical, Established Physical, New "Sick", Established "Sick" and then you have one left over. On the sick visits, you can make a custom form and have them check off the boxex why they are coming (BP, Diabetes, Flu shot, Cold/Flu symptoms, RX refill w/ name of Rx, and Other--please explain). Ask for their email address in the system too---it will send a reminder email 48 hours before the appt, so they have time to cancel with 24 hrs notice to avoid your $25 NO-SHOW fee. Which is mentioned in both your confirmation and reminder email. Wayne CoghillPractice ManagerMidtown Primary Carewww.doctorcoghill.com

To: Sent: Thursday, September 24, 2009 7:30:17 PMSubject: Online scheduler ?I recently purchased the Appointment Quest service to make the switch to an online scheduling option for patients. In doing so, i found the new format to be extremely limiting. My main issue is that it does not allow for a visible note as to the purpose of the visit unless it is listed as an individual schedule. This is a problem as different services may require very different durations of visit and this is preset in the particular schedule unless using an admin override which isn't possible for external users. I also find the

note very helpful for my own organization. There are also services offered that I wish to block patients from scheduling themselves and would like to have a statement declaring this on the online scheduling page. If anyone has expertise in this area, I'd be greatful.Tom Griffith ND Vital HealthCareDocGriffith.com------------------------------------

[Guest guest]

yes, Amazing Charts EMR Wayne CoghillPractice ManagerMidtown Primary Carewww.doctorcoghill.com

To: Sent: Saturday, September 26, 2009 11:43:01 AMSubject: Re: Re: Online scheduler ?

Amazing charts?!

From: "Craig Ross" Date: Sat, 26 Sep 2009 15:37:37 -0000To: < >Subject: Re: Online scheduler ?

Help! What's "AC"? Craig> >> > I have multiple times for people to choose how much time they needfor an> > appointment. Also, they list the reason they are coming in.> >> > I have separate schedules for physical exams. You can look at mineand see> > if it helps.> >> > https://www. appointmentquest .com/provider/ 2060088933> >> > If you want, Log in as a dummy patient username: imptest, password:test> > and see how mine looks to a patient. I am not sure if the problem is> > individual schedule you mention?> >> > Sharon> >> >> >> > Sharon McCoy , MD>

>> >> >> > Renaissance Family Medicine> >> > 10 McClintock Court, Irvine, CA 92617> >> > Phone: ; Fax: > >> > Email: SharonMD@> >> > website: www.SharonMD. com> >> >> >> >> >> >> >> > From: Practiceimprovement 1yahoogroups (DOT) com> > [mailto:Practiceimprovement 1yahoogroups (DOT) com] On Behalf Of Lynn Ho> > Sent: Thursday, September 24, 2009 5:26 PM> > To: practiceimprovement 1yahoogroups (DOT) com> > Subject: RE: [Practiceimprovemen t1] Online scheduler ?> >> >> >> >> >> > Sorry Tom, I am finding what you are trying to do confusing.> > If you don't want patients to schedule themselves for a particularservice,> > then do not offer that to them to schedule, you don't need todeclare that> > as a policy. I assume you would be scheduling them for the procedure> > yourself?> > Sounds like you'd have to just offer the amounts of time you needand give> > patients a guide as to what procedures/ things took what time, andthen> > they'd decide what times to schedule for.> > There is a custom forms field where the patients and or you canwrite what> > the

visit is for, you can set it up, I can walk you through it ifyou want> > Also someone else on the list tells people to pick the time theyneed and> > that seems to work for that person - who is it? I forget....> > Anyway feel free to email me off list if it seems like I might beable to> > help you get set up.> > Lynn> >> >> >> >_____> >> > To: Practiceimprovement 1yahoogroups (DOT) com> > From: vitalhealth@> > Date: Thu, 24 Sep 2009 23:30:17 +0000> > Subject: [Practiceimprovemen t1] Online scheduler ?> >> >> >> > I recently purchased the Appointment Quest service to make theswitch to an> > online scheduling option

for patients. In doing so, i found the newformat> > to be extremely limiting.> >> > My main issue is that it does not allow for a visible note as to thepurpose> > of the visit unless it is listed as an individual schedule. This isa> > problem as different services may require very different durationsof visit> > and this is preset in the particular schedule unless using an adminoverride> > which isn't possible for external users. I also find the note veryhelpful> > for my own organization. There are also services offered that I wishto> > block patients from scheduling themselves and would like to have astatement> > declaring this on the online scheduling page.> >> > If anyone has expertise in this area, I'd be greatful.> >> > Tom Griffith ND> > Vital HealthCare> >

DocGriffith. com> >> >> >> >> >> >_____> >> > HotmailR has ever-growing storage! Don't worry about storage limits.Check> > it out.> ><http://windowslive. com/Tutorial/ Hotmail/Storage? ocid=TXT_ TAGLM_WL_ HM_Tu\tori> > al_Storage_062009>> >>>>>>>>>>>____________ _________ _________ _________ _________ _________ _> Insert movie times and more without leaving Hotmail®.>http://windowslive. com/Tutorial/ Hotmail/QuickAdd ?ocid=TXT_ TAGLM_WL_ HM_Tu\torial_QuickAdd_

062009>

[Guest guest]

You don't HAVE to personally confirm the appointment. I think you can set an option to let it AQ automatically confirm an appointment if a patient makes one online. I, however, have chosen to confirm all appointments made externally. I review their insurance to make sure we take it. It it says uninsured/self-pay, I give them a special welcome (we want to attract more of them). I review why they made the appointment to insure that it is appropriate for us. Then, if all goes well, I'll confirm it. Wayne CoghillPractice ManagerMidtown Primary Carewww.doctorcoghill.com

To: Sent: Friday, September 25, 2009 8:51:50 PMSubject: Re: Re: Online scheduler ?

We double enter so we can always see everyone's last few appointments and keep track in AC of missed appointments the moment we highlight them as they call. "I need a refill on my ABC..." "Well it seems that it has been half a year since we have seen you last... I'll give Dr. Blake the message, but I get the feeling she is going to want you to come in for a follow up visit so she can properly track your issues." I wouldn't have it any other way. The dates and times come up way to often in so many ways.

To: practiceimprovement1 Sent: Friday, September 25, 2009 4:27:56 PMSubject: RE: Re: Online scheduler ?

Ben when I'm in the office, I am always on and off AQ. Checking is not a problemHowever if you like you can have AQ send you a text mail to your cell when someone bookssometimes I do that if out of the office but the office is supposed to open.or it can send to your emailYou can forget about the AC scheduler but I find it comforting to see what the schedule looks like in AC when I look backalso some of the search functions in AC look for the last physical exam etc.so I import themLynn

To: Practiceimprovement 1yahoogroups (DOT) comFrom: wenmingtseng@ yahoo.comDate: Fri, 25 Sep 2009 20:17:01 +0000Subject: [Practiceimprovemen t1] Re: Online scheduler ?

Hi Sharon and Lynn, I downloaded the free trial version of AQ and has been playing with it since yesterday. I noticed that I have to confirm the appointment made by the patient. How often do you check AQ to confirm the appointments through out the day? It feel that it is a bit cumbersome. Also, with AC, can I just use AQ and forget about the scheduler with AC? I can still use AQ to schedule patient's follow up while the patient is in front of me. Thanks, Ben Chan>> I have multiple times for people to choose how much time they need for an> appointment. Also, they list the reason they are coming in.> > I have separate schedules for physical exams. You can look at

mine and see> if it helps. > > https://www. appointmentquest .com/provider/ 2060088933> > If you want, Log in as a dummy patient username: imptest, password: test> and see how mine looks to a patient. I am not sure if the problem is> individual schedule you mention?> > Sharon> > > > Sharon McCoy , MD> > > > Renaissance Family Medicine> > 10 McClintock Court, Irvine, CA 92617> > Phone: ; Fax: > > Email: SharonMD@ ...> > website: www.SharonMD. com> > > > > > > > From: Practiceimprovement 1yahoogroups (DOT) com> [mailto:Practiceimprovement 1yahoogroups (DOT) com] On Behalf Of Lynn Ho> Sent: Thursday, September 24, 2009 5:26 PM> To: practiceimprovement 1yahoogroups (DOT) com> Subject: RE: [Practiceimprovemen t1] Online scheduler ?> > > > > > Sorry Tom, I am finding what you are trying to do confusing. > If you don't want patients to schedule themselves for a particular service,> then do not offer that to them to schedule, you don't need to declare that> as a policy. I assume you would be scheduling them for the

procedure> yourself?> Sounds like you'd have to just offer the amounts of time you need and give> patients a guide as to what procedures/ things took what time, and then> they'd decide what times to schedule for.> There is a custom forms field where the patients and or you can write what> the visit is for, you can set it up, I can walk you through it if you want> Also someone else on the list tells people to pick the time they need and> that seems to work for that person - who is it? I forget....> Anyway feel free to email me off list if it seems like I might be able to> help you get set up.> Lynn> > > > _____ > > To: Practiceimprovement 1yahoogroups (DOT) com> From: vitalhealth@ ...> Date:

Thu, 24 Sep 2009 23:30:17 +0000> Subject: [Practiceimprovemen t1] Online scheduler ?> > > > I recently purchased the Appointment Quest service to make the switch to an> online scheduling option for patients. In doing so, i found the new format> to be extremely limiting. > > My main issue is that it does not allow for a visible note as to the purpose> of the visit unless it is listed as an individual schedule. This is a> problem as different services may require very different durations of visit> and this is preset in the particular schedule unless using an admin override> which isn't possible for external users. I also find the note very helpful> for my own organization. There are also services offered that I wish to> block patients from scheduling themselves and would like to have a statement> declaring this on the online scheduling page.

> > If anyone has expertise in this area, I'd be greatful.> > Tom Griffith ND > Vital HealthCare> DocGriffith. com> > > > > > _____ > > HotmailR has ever-growing storage! Don't worry about storage limits. Check> it out.> <http://windowslive. com/Tutorial/ Hotmail/Storage? ocid=TXT_ TAGLM_WL_ HM_Tutori> al_Storage_062009>>

Insert movie times and more without leaving Hotmail®. See how.

[Guest guest]

Oh, that is good to know, thanks Lynn. What I really want is to be able to set different appointment types and lengths.From: Sharon <docsharoncox (DOT) net>Subject: RE: [Practiceimprovemen t1] Online scheduler ?To: Practiceimprovement 1yahoogroups (DOT) comDate: Friday, September 25, 2009, 1:07 PM

I have multiple times for people to choose how much time they

need for an appointment. Also, they list the reason they are coming in. I have separate schedules for physical exams. You can look

at mine and see if it helps. https://www. appointmentquest .com/provider/ 2060088933 If you want, Log in as a dummy patient username: imptest,

password: test and see how mine looks to a patient. I am not sure if the

problem is individual schedule you mention? Sharon Sharon McCoy , MD Renaissance Family Medicine 10 McClintock Court, Irvine, CA 92617 Phone: ; Fax: Email: SharonMD@ cox.net website: www.SharonMD. com

From:

Practiceimprovement 1yahoogroups (DOT) com

[mailto:Practiceimp rovement1@ yahoogroups. com] On Behalf Of Lynn Ho

Sent: Thursday, September 24, 2009 5:26 PM

To: practiceimprovement 1yahoogroups (DOT) com

Subject: RE: [Practiceimprovemen t1] Online scheduler ?

Sorry Tom, I am finding what you are trying to

do confusing.

If you don't want patients to schedule themselves for a particular service,

then do not offer that to them to schedule, you don't need to declare that as a

policy. I assume you would be scheduling them for the procedure yourself?

Sounds like you'd have to just offer the amounts of time you need and give

patients a guide as to what procedures/ things took what time, and then they'd

decide what times to schedule for.

There is a custom forms field where the patients and or you can write what the

visit is for, you can set it up, I can walk you through it if you want

Also someone else on the list tells people to pick the time they need and that

seems to work for that person - who is it? I forget....

Anyway feel free to email me off list if it seems like I might be able to help

you get set up.

Lynn

To: Practiceimprovement 1yahoogroups (DOT) com

From: vitalhealth@ docgriffith. com

Date: Thu, 24 Sep 2009 23:30:17 +0000

Subject: [Practiceimprovemen t1] Online scheduler ?

I recently purchased the

Appointment Quest service to make the switch to an online scheduling option for

patients. In doing so, i found the new format to be extremely limiting.

My main issue is that it does not allow for a visible note as to the purpose of

the visit unless it is listed as an individual schedule. This is a problem as

different services may require very different durations of visit and this is

preset in the particular schedule unless using an admin override which isn't

possible for external users. I also find the note very helpful for my own

organization. There are also services offered that I wish to block patients

from scheduling themselves and would like to have a statement declaring this on

the online scheduling page.

If anyone has expertise in this area, I'd be greatful.

Tom Griffith ND

Vital HealthCare

DocGriffith. com

Hotmail® has ever-growing storage! Don’t worry

about storage limits. Check it out.

Hotmail® has ever-growing storage! Don’t worry about storage limits. Check it out.