Good Morning-ph

[Guest guest]

Good morning everyone!

I am beginning to think the medical issues are nothing compared to the

insurance and billing NIGHTMARES. I am going to write our ped's office a

nice note (seriously) and thank them for never having screwed ANYTHING up in

the 6 years we've been going there. That is quite a feat in my book-perhaps

bordering on miracle material. I seriously may have to contact the Vatican

to look into it. <laughter>

I spent 2 hours on the phone today with insurance, eye doctor, insurance

again, eye doctor again, insurance again.. The insurance folks show us as

covered, but the eye doctor lady refuses to change the numbers.. When I got

on with insurance the second or third time, the insurance lady called the

doctor's office and explained that the referral number they had for was

wrong, that it goes to , and if they use it, then it will mess up

's coverage when he goes in next time. They say that I am not

covered, but the insurance says they got a referral number on Friday. I

have not had an eye exam in at least 5 years. and need to have follow up

because I had the skin graft on my eye (actual eyeball-white of my eye-12

stitches) and have never really kept up with it and am having problems..

The insurance lady tells the eye doctor lady that she will take out the

authorization for , give her one for and get everything

straight. She tried to give her my authorization number proving I have

insurance..The lady at the doctor's office said that they HAD one for

and hung up on the insurance lady! SO then I had to call and talk to the

office manager and explain that everything could have been set straight BUT

the lady at THEIR office hung up on our insurance rep!!!! She apologized

profusely, but seriously, will an apology straighten out the mess? I told

her that they need to get on the phone and speak to a rep and that the

insurance lady who was hung up on has gotten her manager involved since

their office escalated it by hanging up. I have NEVER had a doctor's

office hang up on our insurance people! CAN YOU BELIEVE THIS!? Since my

authorization went through on Friday, if they call again today (automated)

they will get that I am denied b/c they already got it! SIGH.. BUT if they

talk to a real-live human being they can get my number (which I have)

ph still has a slight cough and congestion-- last night when I kissed

him on the side of his face, he said it made his one ear hurt. Today he

says they both kind of hurt. Did I get him in this morning? No because I

was on the phone trying to get 's eye stuff covered this afternoon and

by the time I got off the phone, we would not have gotten in and out of the

ped's in time for our appointment this afternoon. The HR from Chris'

company called me a few minutes after 8 this morning to let me know we were

all covered under the medical plan, has his entire family covered and

we are eligible. So let's just hope J's ears don't start hurting more.

Peace Be With You,

Pattie

Don't let your past dictate who you are now, but let it be a part of who you

will become.