vat/customs charges, how to reduce?

[Guest guest]

Just got a shipment from Coastal and was charged £26.00 on the item.

It was a supplement for my disabled child.

I was under the impression that supplements for disabled individuals

do not pay these charges?

Am i right??

Anyone got an idea how to get through UPS without waiting for 1/2 hour

on the phone? They took my money quick enough,but now when i want it

back, they dont answer.

thanks