Nutricentre

[Guest guest]

Hello

I hate to moan as the TA discount they're giving is fantastic. But

we're at our wits end with them. I ordered some fish oils in

February - they're not here yet. I am not organised enough to know

whether or not we've been charged for them. We've moreorless never

had a complete order from them even though the web says it's in

stock. Dr Usman's office rang us and said they'd had one result back

and Tom was low in iron. So we rang Nutricentre almost three weeks ago

and it was " in stock " . Then when it didn't arrive it was " at customs " -

a week later we don't have it and Tom is still low in iron,

presumably. The fish oils are " awaiting delivery " - for two months!

We had some spirulina that never arrived, I chased it and was told it

was sent, they sent some more, never arrived, they sent some more and

that arrived. I ordered probiotics before Christmas that disappeared

and then I switched to a new brand anyway, not noticing they had never

got here.

They have a captive market as they are the only stockists of lots of

this stuff - it's driving us potty. They're nice people but it's hard

enough to keep track of all this without ordering stuff that just

disappears or frantically sourcing things at short notice because " in

stock " is a sort of future prediction rather than a statement of fact.

Does anyone else have this problem? What can we do? I hate writing

complaint letters - particularly as they're being very supportive with

the discount. Any thoughts?

Steph