Re: [SPAM] Progressive Ins

[Guest guest]

and colleagues,

Just back from being out of town for five days over the holiday. The complaint must come from the patient. Have them download the complaint form and print, fill it out and give it to you with a further letter of explanation if appropriate. Your office and everyone's office needs to keep a file on all of these complaints as they will help us with needed legislative changes.

The carriers hate these complaint forms as it raises their "Complaint Index" for the year.....They recommend the patient go with a company that is fair to their policy holders......I recommend State Farm because of how they have changed their ways over the last five years!

Vern Saboe

[sPAM] Progressive Ins

I am getting ready to file a complaint with the insurance commissioner but wanted to check with everyone else to see if they have had similar problems, and would also like to file.

I recently received a letter on two patients that were involved in a MVA. This letter from their adjuster stated that they will only reimburse our office for treatment that was performed on the approved areas, as per their conversation with the patient/client. Doesn't this seem like they are deciding what treatment the patient gets? They did not examine their client, do not have a medical or Chiro degree, and should not be making medical decisions that would effect their care? I have spoken with these patients attorney and he agrees that a complaint should be filed.

Does this ring a bell with anyone else? Lets do something about this before it gets out of hand!

Kollar

Hillsboro, OR

[Guest guest]

As a follow up to Vern's comments, I had a patient file a complaint with the

state insurance agency a few years ago and I quickly got compliance from a very

stubborn PIP carrier that had delayed payment on a auto case for nearly 7

months. I was very impressed with the state insurance division. It certainly

got action in my case.

Schneider

PDX

---- [sPAM] Progressive Ins

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> I am getting ready to file a complaint with the insurance commissioner but

wanted to check with everyone else to see if they have had similar problems, and

would also like to file.

> I recently received a letter on two patients that were involved in a MVA.

This letter from their adjuster stated that they will only reimburse our office

for treatment that was performed on the approved areas, as per their

conversation with the patient/client. Doesn't this seem like they are deciding

what treatment the patient gets? They did not examine their client, do not have

a medical or Chiro degree, and should not be making medical decisions that would

effect their care? I have spoken with these patients attorney and he agrees

that a complaint should be filed.

> Does this ring a bell with anyone else? Lets do something about this before

it gets out of hand!

> Kollar

> Hillsboro, OR

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