Guest guest Posted June 23, 2006 Report Posted June 23, 2006 Although you are legal not responsible, I am huge on repeat business ... on this order, I would take the loss and re-send her the items ... From now on you may wish to state insurance is optional; however, if not purchased you are not responsible for lost packages ... this put the responsibility on your buyers in the beginning ... or you can just add the cost of insurance to your price and offer insurance as a free-bie to your buyers ... My sympathies, little hits are big on small companies ... --- My blog ... http://www.kimberlyteed.com Sure, I'll host your web site! http://www.teedhosting.com >^,,^< Quote
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