RE: Re: Telephone Intercom

[Guest guest]

In a message dated 5/14/2004 2:36:58 AM Pacific Standard Time,

waynekraft@... writes:

I have a CapTel phone at work. It is very useful.

You are very lucky! WA state canceled CapTel saying it wasn't cost

effective. I have heard that other states had done same.

Lee

[Guest guest]

Is it possible for CI users to use a regular phone or does it have to be

amplified or some kind of voidio phone and do you use a specific setting for

the phone? My ite aids have t coils but I often find that the phone is ok if

i just adjust the volume and not put it on t.

Re: Re: Telephone Intercom

> In a message dated 5/14/2004 2:36:58 AM Pacific Standard Time,

> waynekraft@... writes:

> I have a CapTel phone at work. It is very useful.

>

>

> You are very lucky! WA state canceled CapTel saying it wasn't cost

> effective. I have heard that other states had done same.

>

> Lee

>

>

>

[Guest guest]

Great solution Wayne!

May I have permission to use this as part of a training program I am

involved with for the National Center for Hearing Assistive Technology?

____________________________________________

Best Regards,

Brad Ingrao, M.S.Ed. CCC-A, FAAA

Editor

EDEN - The Electronic Deaf Education Network

www.bradingrao.com

e-mail: info@...

Re: Telephone Intercom

> Elsa,

>

> You may also want to look into CapTel if it is available in your

area.

I have a CapTel phone at work. It is very useful. The phone is, of

course, t-coil equipped and well-amplified so you can get the most

out of whatever hearing you have. The captions appear on a screen on

the phone and can be retained in memory for a limited time so you

can review the information after you hang up.

CapTel has a couple of limitations. I have not yet figured out a

good way to handle incoming calls. The phone rings and the display

flashes, but I have no way of knowing if the call is coming directly

to my office number (no captions) or if the caller has dialed into

CapTel. For now, I've turned off the ringer and let all the calls

go to voicemail, which I check constantly. When someone leaves me a

message I call them back on the CapTel with captions. My voicemail

greeting encourages people to email or send me a fax, if possible,

and I have been very pleased that many people do that. I try to

respond immediately.

The other problem is the captioning itself. I don't know the details

of how CapTel does the captioning, but they are not quite as good as

the internet relay operators I have used (and I've never used TTY).

This can be a problem when retrieving voicemail. If the person's

call back number or other identifying information is bobbled, then I

can't return the call and risk an angry customer. So I tend to use

internet relay to gather my voicemail messages and CapTel to return

the calls. This actually works to my advantage as I can return phone

calls on the CapTel while the relay operator is still captioning my

voicemail messages. Multi-tasking!

Wayne Kraft

[Guest guest]

Thanks Wayne.

____________________________________________

Best Regards,

Brad Ingrao, M.S.Ed. CCC-A, FAAA

Editor

EDEN - The Electronic Deaf Education Network

www.bradingrao.com

e-mail: info@...

Re: Telephone Intercom

> Great solution Wayne!

>

> May I have permission to use this as part of a training program I

am

> involved with for the National Center for Hearing Assistive

Technology?

Certainly, Brad.

Wayne