Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Dear , While you may thnk your posting needed clarification, I understoond it quite well. Thank you for your expertise in advisement. Respectfully, Jeanetta Mastron CPhT BS Chem Founder/Owner PTCB Study Group! > Hi everyone, > It was my understanding here in Texas,not just Medicaid, that ALL new > prescriptions > have counseling given. The bag stuffer simply did not " do away " > with the act of counseling. > Also, I want to clarify something I said about the signature log. > When Obra went in to effect, the signature log was developed to > insure the patients right to counsel and to sign whether they > accepted counseling or if they didn't want to receive it. > > Then the insurance giants decided they would practice medicine > without a license and then they started playing a role in the > signature log. > If a pharmacy gets audited, and I have been through it before, the > insurance company in all probability ask for the signature log to > verify the patient or their designated agent picked up the med.Since > reimbursement is so low from the insurance companies, retailers and > other healthcare providing pharmacies neccessitate keeping the > logs, " for insurance purposes " . > > Now if memory serves me correctly, and depending on what format is > used to print the logs, usually there is the signature line for the > patient's " Hancock " , and a spot that says (wording may vary), > accepted_________/refused____________, and either of those lines > would be checked indicating counseling preference. > > Just thought I would clarify yesterdays post by me. > Thanks, > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Dear Dora, You never cease to amaze me! What great questions not only for of NJ but for all techs of all states. I think you are hitting the nail on the head with the confidentiality issue and HIPPA!!! Looking forward to this hot topic continuing. Respectfully, Jeanetta Mastron Another reason Dora is the Group Moderator! > > Hi Jeanetta and Everyone, > > > > The federal law has not changed. OBRA '90 as it is known is U.S. > legislation which requires pharmacists to offer to provide counseling > services to all Medicaid patients. Variations of this law are in > effect in each state. In some states, the pharmacist must physically > make the offer to counsel. In others the technician or cashier may > make the offer. I would like to add that the offer to counsel > applies to all prescriptions filled - new or refills. > > Speaking now specifically for the state of New Jersey, the person > finalizing the prescription the sale is the person responsible for > making the offer to counsel. That person must specifically say " Do > you have any questions about this medication for the pharmacist? " > Depending on how the patient answers, they are then asked to sign a > log book with 2 columns. The left hand column states they were asked > but had no questions. The right and column states they were asked > and DID have questions and were counseled. There is also a column > for the person making the offer to counsel to enter their initials > and column for the pharmacist who did the counseling to sign. I say > this because several pharmacies in my area were fined by the pharmacy > board for improperly executing the law. Here, one cannot simply > say " Do you have any questions? " or place the rx # on the log book > and say " Sign here for your prescription. " Many patients are under > the incorrect assumption that the log book is for insurance purposes, > for legal purposes about who actually picked up the prescription or > just for store records. And while I mention it, if someone other > than the patient picks up the prescription, we have what we > call " OBRA bag stuffers " which are just little notes that state our > pharmacist is always available to answer questions about this or any > medication you have followed by the pharmacy phone number (the > message is written in English, Spanish and I think Portuguese.) > > Again the latter part of this applies to New Jersey only. > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Dear and all, I appreciate your input on this subject. For anyone who is not aware: Any time the RX number and the patients name are connceted on the same paper (including to but not limited to the label) there is a confidentiality issue. So if someone is in line and you see them on could not determing they are there to pick up a specific med for themselves or for a neighbor. How ever the second that they pick up a drug and it has a Rx number next to it then that is a confidentiality issue. So I am asking is the Rx number also on the sign off list? Thank you all in advance, Jeanetta > > > Hi Jeanetta and Everyone, > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Dear , Okay NOW you are hitting on my last entry! ANYTIME THE PATIENT'S NAME AND RX NUMBE ARE TOGETHER on the same paper or screen of a computer that is a confidentiality issue! I wonder if this will be changed in the near future! Respectfully, Jeanetta Mastron > > Hi Jeanetta and Everyone, > > > > The federal law has not changed. OBRA '90 as it is known is U.S. > legislation which requires pharmacists to offer to provide counseling > services to all Medicaid patients. Variations of this law are in > effect in each state. In some states, the pharmacist must physically > make the offer to counsel. In others the technician or cashier may > make the offer. I would like to add that the offer to counsel > applies to all prescriptions filled - new or refills. > > Speaking now specifically for the state of New Jersey, the person > finalizing the prescription the sale is the person responsible for > making the offer to counsel. That person must specifically say " Do > you have any questions about this medication for the pharmacist? " > Depending on how the patient answers, they are then asked to sign a > log book with 2 columns. The left hand column states they were asked > but had no questions. The right and column states they were asked > and DID have questions and were counseled. There is also a column > for the person making the offer to counsel to enter their initials > and column for the pharmacist who did the counseling to sign. I say > this because several pharmacies in my area were fined by the pharmacy > board for improperly executing the law. Here, one cannot simply > say " Do you have any questions? " or place the rx # on the log book > and say " Sign here for your prescription. " Many patients are under > the incorrect assumption that the log book is for insurance purposes, > for legal purposes about who actually picked up the prescription or > just for store records. And while I mention it, if someone other > than the patient picks up the prescription, we have what we > call " OBRA bag stuffers " which are just little notes that state our > pharmacist is always available to answer questions about this or any > medication you have followed by the pharmacy phone number (the > message is written in English, Spanish and I think Portuguese.) > > Again the latter part of this applies to New Jersey only. > > > > > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Hi Jeanetta, NJ - CVS: The Rx # and the date are on the sticker which is placed on the log, the patient or representative sign either to the left (refused counseling) or the right (accepted counseling) of the sticker. ****SIDE NOTE: The reason I always place NJ - CVS in connection with this issue is that I got I blasted on another site for some assumptions I made - namely, I thought anyone could offer the counseling to the patient but only the RPh would do actual counseling. Wrong - some states (If you are out there please let us know who you are!) require that the RPh make the offer to counsel and do the counseling. So in an effort to avoid a conflict here I would like to express my opinions as those of the state of NJ and CVS pharmacy. Thanks Re: patient counseling Dear and all, I appreciate your input on this subject. For anyone who is not aware: Any time the RX number and the patients name are connceted on the same paper (including to but not limited to the label) there is a confidentiality issue. So if someone is in line and you see them on could not determing they are there to pick up a specific med for themselves or for a neighbor. How ever the second that they pick up a drug and it has a Rx number next to it then that is a confidentiality issue. So I am asking is the Rx number also on the sign off list? Thank you all in advance, Jeanetta > > > Hi Jeanetta and Everyone, > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Hi Jeanetta and All: I never really thought about it but now that you bring it up . . . Hmmm! I could picture several scenarios where confidentiality would be breached. This is taking it a bit far but it could happen right. Bear with me here. I'll use myself as an example. If I am behind someone in line who for whatever reason makes me curious about what meds they get I can see they are signing the log book above my name (the next space - I am the next person) I waste a few minutes getting my money or whatever ready at the counter. Meanwhile, I memorize the 6-digit rx # of the person in front of me (not too hard.) I call the pharmacy back on the phone posing as the other person with some seemingly innocent question about my prescription (Are there any refills? Etc.) The person on the phone punches the number in the computer - OK Ms. , that's for your valtrex right? (now I have the name of the medication) You have 2 refills after the one you got today. Thank you. Simple right? I'm going to bring this issue up to our RHM. They are strict about how we conduct this part of our pharmacy business and I'd hate to think this part was glossed over. I'd also hate to think that the way we are going about this is the bare minimum allowed by the law. I will look into to this issue in some depth and get back to you with a better answer. Thanks for enlightening me. I love to explore new things in ways I haven't thought of before. Thanks Re: patient counseling Dear , Okay NOW you are hitting on my last entry! ANYTIME THE PATIENT'S NAME AND RX NUMBE ARE TOGETHER on the same paper or screen of a computer that is a confidentiality issue! I wonder if this will be changed in the near future! Respectfully, Jeanetta Mastron > > Hi Jeanetta and Everyone, > > > > The federal law has not changed. OBRA '90 as it is known is U.S. > legislation which requires pharmacists to offer to provide counseling > services to all Medicaid patients. Variations of this law are in > effect in each state. In some states, the pharmacist must physically > make the offer to counsel. In others the technician or cashier may > make the offer. I would like to add that the offer to counsel > applies to all prescriptions filled - new or refills. > > Speaking now specifically for the state of New Jersey, the person > finalizing the prescription the sale is the person responsible for > making the offer to counsel. That person must specifically say " Do > you have any questions about this medication for the pharmacist? " > Depending on how the patient answers, they are then asked to sign a > log book with 2 columns. The left hand column states they were asked > but had no questions. The right and column states they were asked > and DID have questions and were counseled. There is also a column > for the person making the offer to counsel to enter their initials > and column for the pharmacist who did the counseling to sign. I say > this because several pharmacies in my area were fined by the pharmacy > board for improperly executing the law. Here, one cannot simply > say " Do you have any questions? " or place the rx # on the log book > and say " Sign here for your prescription. " Many patients are under > the incorrect assumption that the log book is for insurance purposes, > for legal purposes about who actually picked up the prescription or > just for store records. And while I mention it, if someone other > than the patient picks up the prescription, we have what we > call " OBRA bag stuffers " which are just little notes that state our > pharmacist is always available to answer questions about this or any > medication you have followed by the pharmacy phone number (the > message is written in English, Spanish and I think Portuguese.) > > Again the latter part of this applies to New Jersey only. > > > > > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Hi: This sounds like CVS-Maine as well. Next time I get a prescription you can be sure that I will check to see if the Rx number is on the log. I don't recall it being that way, but I could be wrong. And even if it was, why is that a confidentiality issue? How can an outsider identify the drug by a Rx number (without access to conmputer records) ? My experience with Maine has been that anyone can offer the counseling, but only the pharmacist can give it. Thsi is the way it is in the CVS I go to as well as the hospital pharmacy. Chris Re: patient counseling > > Dear and all, > > I appreciate your input on this subject. > > For anyone who is not aware: > > Any time the RX number and the patients name are connceted on the > same paper (including to but not limited to the label) there is a > confidentiality issue. So if someone is in line and you see them on > could not determing they are there to pick up a specific med for > themselves or for a neighbor. How ever the second that they pick up > a drug and it has a Rx number next to it then that is a > confidentiality issue. So I am asking is the Rx number also on the > sign off list? > > Thank you all in advance, > Jeanetta > > > > > > > > Hi Jeanetta and Everyone, > > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Dearest ! NOW YOUV'E GOT IT! YOU HAVE THE WHOLE CONFIDENTIALITY ISSUE IN YOUR HIP POCKET!!! Please get back to us! Respectfully, Jeanetta > > > Hi Jeanetta and Everyone, > > > > > > The federal law has not changed. OBRA '90 as it is known is > U.S. > > legislation which requires pharmacists to offer to provide > counseling > > services to all Medicaid patients. Variations of this law are in > > effect in each state. In some states, the pharmacist must > physically > > make the offer to counsel. In others the technician or cashier > may > > make the offer. I would like to add that the offer to counsel > > applies to all prescriptions filled - new or refills. > > > Speaking now specifically for the state of New Jersey, the > person > > finalizing the prescription the sale is the person responsible for > > making the offer to counsel. That person must specifically > say " Do > > you have any questions about this medication for the pharmacist? " > > Depending on how the patient answers, they are then asked to sign > a > > log book with 2 columns. The left hand column states they were > asked > > but had no questions. The right and column states they were asked > > and DID have questions and were counseled. There is also a column > > for the person making the offer to counsel to enter their initials > > and column for the pharmacist who did the counseling to sign. I > say > > this because several pharmacies in my area were fined by the > pharmacy > > board for improperly executing the law. Here, one cannot simply > > say " Do you have any questions? " or place the rx # on the log book > > and say " Sign here for your prescription. " Many patients are > under > > the incorrect assumption that the log book is for insurance > purposes, > > for legal purposes about who actually picked up the prescription > or > > just for store records. And while I mention it, if someone other > > than the patient picks up the prescription, we have what we > > call " OBRA bag stuffers " which are just little notes that state > our > > pharmacist is always available to answer questions about this or > any > > medication you have followed by the pharmacy phone number (the > > message is written in English, Spanish and I think Portuguese.) > > > Again the latter part of this applies to New Jersey only. > > > > > > > > > > > > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Dear While I would have posted a confidentiality scenario regarding this I do not have to any longer. did it for me. I knew that this would raise some issues. But the reality is if there is to be a log then everyone would know who is a pt or agent of a pt and who is not! Log books may be thrownout the window with HIPPA! To answer your question read 's scenario! Respectfully, Jeanetta > > > > > Hi Jeanetta and Everyone, > > > > > > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Hi: But doesn't everyone see the person standing at the pharmacy counter? Doesn't that identify them as a patient? What is HIPPA? I'm not following your post. I thought I read 's scenario which is what I posted on. Maybe I am not getting some posts? Chris Re: patient counseling > Dear > While I would have posted a confidentiality scenario regarding this I > do not have to any longer. did it for me. I knew that this > would raise some issues. But the reality is if there is to be a log > then everyone would know who is a pt or agent of a pt and who is not! > Log books may be thrownout the window with HIPPA! > To answer your question read 's scenario! > > Respectfully, > Jeanetta > > > > > > > > > Hi Jeanetta and Everyone, > > > > > > > > > > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Hi Chris- HIPAA stands for Health Insurance Portability and Accountibility Act. The act which passed in 1996 protects the health insurance of workers who either lose their job or move to a different job--(no waiting period until new issurance takes effect). It also had a provision giving congress until Aug of 1999 to pass comprehensive health privacy legislation. Congress didn't,so the Dept of Health and Human Services wrote and is revising the regulations. The effective date is April 14,2003. In a nutshell, patient privacy will be protected from outside entities--no more mailing/selling patient lists to drug companies. Also, patient information within hospital/pharmacy will be on a 'need to know basis' There's no reason for the ward secretary on the orthopaedic ward to have access to the files of a patient on the psychiatric ward. I've added a couple of HIPAA links to the bookmarks sections. Dora > Hi: > > But doesn't everyone see the person standing at the pharmacy counter? > Doesn't that identify them as a patient? > > What is HIPPA? I'm not following your post. I thought I read 's > scenario which is what I posted on. Maybe I am not getting some posts? > > Chris > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Thanks Dora: As it is right now, it is against hospital policy for me to view patient records Re: patient counseling > Hi Chris- > HIPAA stands for Health Insurance Portability and Accountibility Act. > The act which passed in 1996 protects the health insurance of workers > who either lose their job or move to a different job--(no waiting > period until new issurance takes effect). It also had a provision > giving congress until Aug of 1999 to pass comprehensive health > privacy legislation. Congress didn't,so the Dept of Health and Human > Services wrote and is revising the regulations. The effective date is > April 14,2003. In a nutshell, patient privacy will be protected from > outside entities--no more mailing/selling patient lists to drug > companies. Also, patient information within hospital/pharmacy will be > on a 'need to know basis' There's no reason for the ward secretary on > the orthopaedic ward to have access to the files of a patient on the > psychiatric ward. I've added a couple of HIPAA links to the bookmarks > sections. > > Dora > > > > Hi: > > > > But doesn't everyone see the person standing at the pharmacy > counter? > > Doesn't that identify them as a patient? > > > > What is HIPPA? I'm not following your post. I thought I read > 's > > scenario which is what I posted on. Maybe I am not getting some > posts? > > > > Chris > > > > > > > > > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Hi Dora: The previous post of mine got sent before I could finish it. I don't know how that happened. Sorry. I was just going to say that it is now against hospital policy for me to view any patient records not necessary to carry out my job. As it is, my computer code only allows me access to certain information in a patient's record but I do need to know who is on other floors in the case of transfers to our floor, etc. It'll be interesting to see how it works out. In the drugstore-I still don't see how a log violates confidentiality if it only shows prescription number and name. The person is identifying himself as a patient by standing in line at a pharmacy picking up a prescription. Thanks for the information on Hippa Chris Re: patient counseling > Hi Chris- > HIPAA stands for Health Insurance Portability and Accountibility Act. > The act which passed in 1996 protects the health insurance of workers > who either lose their job or move to a different job--(no waiting > period until new issurance takes effect). It also had a provision > giving congress until Aug of 1999 to pass comprehensive health > privacy legislation. Congress didn't,so the Dept of Health and Human > Services wrote and is revising the regulations. The effective date is > April 14,2003. In a nutshell, patient privacy will be protected from > outside entities--no more mailing/selling patient lists to drug > companies. Also, patient information within hospital/pharmacy will be > on a 'need to know basis' There's no reason for the ward secretary on > the orthopaedic ward to have access to the files of a patient on the > psychiatric ward. I've added a couple of HIPAA links to the bookmarks > sections. > > Dora > > > > Hi: > > > > But doesn't everyone see the person standing at the pharmacy > counter? > > Doesn't that identify them as a patient? > > > > What is HIPPA? I'm not following your post. I thought I read > 's > > scenario which is what I posted on. Maybe I am not getting some > posts? > > > > Chris > > > > > > > > > > > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted July 27, 2002 Report Share Posted July 27, 2002 Hi Dora: Forget what I said about the pharmacy line scenario-I must have missed 's post. I'm posting this so you don't think I don't understand- I see it now. Thanks, Chris Re: Re: patient counseling > Hi Dora: > > The previous post of mine got sent before I could finish it. I don't know > how that happened. Sorry. I was just going to say that it is now against > hospital policy for me to view any patient records not necessary to carry > out my job. As it is, my computer code only allows me access to certain > information in a patient's record but I do need to know who is on other > floors in the case of transfers to our floor, etc. It'll be interesting to > see how it works out. > > In the drugstore-I still don't see how a log violates confidentiality if it > only shows prescription number and name. The person is identifying himself > as a patient by standing in line at a pharmacy picking up a prescription. > > Thanks for the information on Hippa > > Chris > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 1, 2002 Report Share Posted August 1, 2002 -> and everyone, Here in the state of Virginia and CVS, we have a form that has to be filled out for all patients recieving a prescription. As a part of our Tech. training we are taught that everyone is be offered counseling for any and all prescriptions that the customer recieves. On this form we place a sticker that gives the rx number, the customers 3rd party condor code we use and the date it is filled. The technicians have to initial this form on each line and then have the customer sign right beside each sticker for their scripts. They have a choice on which side of the sticker they sign on. If they should have questions for the pharmacist is regards to the medications, then the pharmacist have to sign the log to indicate that counsel was given. Should a patient request easy-off or flip top lids, they have a space for that on the form as well that they have to initial. Here in the state of Virginia, I have seen Insurance Auditors come in and examine these logs, they have gone back as far as one year in date. I hope this give you some more insite on what you were looking for. Respectfully, Tracie Smullen,Cpht Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 1, 2002 Report Share Posted August 1, 2002 Dear Skywriter/Lady Tracie (one and the same) Thank you for your input on Virgina practices. I am a bit confused though, please clarify. the pt and tech sign a form or sign a common logbook or both? If a common logbook, cananyone see the previous patients names? Respectfully, Jeanetta > -> and everyone, > Here in the state of Virginia and CVS, we have a form that has to be > filled out for all patients recieving a prescription. As a part of > our Tech. training we are taught that everyone is be offered > counseling for any and all prescriptions that the customer recieves. > On this form we place a sticker that gives the rx number, the > customers 3rd party condor code we use and the date it is filled. The > technicians have to initial this form on each line and then have the > customer sign right beside each sticker for their scripts. They have > a choice on which side of the sticker they sign on. If they should > have questions for the pharmacist is regards to the medications, > then the pharmacist have to sign the log to indicate that counsel was > given. Should a patient request easy-off or flip top lids, they have > a space for that on the form as well that they have to initial. > Here in the state of Virginia, I have seen Insurance Auditors come > in and examine these logs, they have gone back as far as one year in > date. > I hope this give you some more insite on what you were looking for. > > Respectfully, > Tracie Smullen,Cpht Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 2, 2002 Report Share Posted August 2, 2002 --- HIya Jeanetta, Yes it is a common logbook that everyone signs on. This stickers that I mentioned only have the rx number, insurance condor code taht CVS uses in processing the claims on and the date that the Rx was filled on. The patients name is not listed on this sticker. Yes everyone can see the previous persons signature. But if you look at the signatures I swear that some of these look just like a doctors signature. If you can make them out you are doing pretty good. Is it not right that a common log like this be used. All I know from the very start of using the 3rd party signature logs(CVS's name for the form) this is standard. Can you let me know.. Thanks. Respectfully, Tracie Smullen In @y..., " rxjm2002 " <rxjm2002@y...> wrote: > Dear Skywriter/Lady Tracie (one and the same) > > Thank you for your input on Virgina practices. > > I am a bit confused though, please clarify. > the pt and tech sign a form or sign a common logbook or both? > If a common logbook, cananyone see the previous patients names? > > Respectfully, > Jeanetta > > > -> and everyone, > > Here in the state of Virginia and CVS, we have a form that has to > be > > filled out for all patients recieving a prescription. As a part of > > our Tech. training we are taught that everyone is be offered > > counseling for any and all prescriptions that the customer > recieves. > > On this form we place a sticker that gives the rx number, the > > customers 3rd party condor code we use and the date it is filled. > The > > technicians have to initial this form on each line and then have > the > > customer sign right beside each sticker for their scripts. They > have > > a choice on which side of the sticker they sign on. If they should > > have questions for the pharmacist is regards to the medications, > > then the pharmacist have to sign the log to indicate that counsel > was > > given. Should a patient request easy-off or flip top lids, they > have > > a space for that on the form as well that they have to initial. > > Here in the state of Virginia, I have seen Insurance Auditors > come > > in and examine these logs, they have gone back as far as one year > in > > date. > > I hope this give you some more insite on what you were looking > for. > > > > Respectfully, > > Tracie Smullen,Cpht Quote Link to comment Share on other sites More sharing options...
Guest guest Posted August 2, 2002 Report Share Posted August 2, 2002 Well Tracie, This is WHY this location and site is soooo much better than the previous one. Although I do miss it at times. Here on this site we have TEXPERTS! Iam going to call upon all TEXPERTS in the field of Retail tolet us know what is required on the logbook that they have. My suspicion is that we will find similarities but the ultimate decision is up to the state to uphold the OBRA 90 laws and that they may add what ever they like but can not detract from the form. Federal law usually states that a 'thing' " must " be done or 'must not' be done. It usually does not outline how a state must get it done or prevent it from being done/carry out the law. But the state must then address the issue in its state board laws and rules and regs. again states may be more stringent than the Federal law. If a Federal law is specific in how a state must carry out the law then the state must follow it to the letter. Again the state could get more specific, or more stringent . I am not sure what the Fed law states on this book. Does any one out there know? Respectfully, Jeanetta Mastron CPhT Owner/Founder of this site > > > -> and everyone, > > > Here in the state of Virginia and CVS, we have a form that has > to > > be > > > filled out for all patients recieving a prescription. As a part > of > > > our Tech. training we are taught that everyone is be offered > > > counseling for any and all prescriptions that the customer > > recieves. > > > On this form we place a sticker that gives the rx number, the > > > customers 3rd party condor code we use and the date it is filled. > > The > > > technicians have to initial this form on each line and then have > > the > > > customer sign right beside each sticker for their scripts. They > > have > > > a choice on which side of the sticker they sign on. If they > should > > > have questions for the pharmacist is regards to the medications, > > > then the pharmacist have to sign the log to indicate that counsel > > was > > > given. Should a patient request easy-off or flip top lids, they > > have > > > a space for that on the form as well that they have to initial. > > > Here in the state of Virginia, I have seen Insurance Auditors > > come > > > in and examine these logs, they have gone back as far as one year > > in > > > date. > > > I hope this give you some more insite on what you were looking > > for. > > > > > > Respectfully, > > > Tracie Smullen,Cpht Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.