unrefrigerated Xolair?

[Guest guest]

I get my Xolair delivered to my house. When I arrived home yesterday, the

cooler was outside my door. According to the distributor, it was there for only

40 minutes. However, the package wasn't packed correctly: both icepacks were at

the bottom, followed by the supplies (syringes, alcohol pads, needles, etc),

and the xolair was at the top, far away from the icepacks. I noted that the

Xolair was warm, far warmer than room temperature, and that the ice packs were

largely melted.

I called Accredo Novafactor. At first they tried to tell me that it was okay,

that Xolair could be unrefrigerated for 48 hours. I said that this wasn't

just unrefrigerated, it was WARM. Eventually, they called me back and have said

that they will provide a new shipment, which I hope will arrive this afternoon.

Anyway, I'm hoping that they'll really dispose of the bottles that they've

asked me to send back to them. HAs anyone else had this experience, of Xolair

arriving warm?

Meryl

[Guest guest]

My pharmacy received them WARM from Novartis once. This was back a year ago when

Xolair was new on the Canadian market. He called them up, told them they were

dumb and that he was not accepting the product. He then sent them back. They are

all bar-coded and numbered so those vials were marked as destroyed.

[Guest guest]

This happened to me on my first shot. Caremark transposed the numbers of my zip

code so it came up as the right address but in a different city. It took 7 days

to straighten out them mess. By the time I received the shipment the ice packs

were melted and Xolair was warm. I called Caremark and they tried to blame me

for it because I was the one trying to contact UPS and get the shipment

straightened out. Long story short...they realized it was their mistake and

they sent me a new shipment.

mcohnlist@... wrote: I get my Xolair delivered to my house. When I

arrived home yesterday, the

cooler was outside my door. According to the distributor, it was there for only

40 minutes. However, the package wasn't packed correctly: both icepacks were at

the bottom, followed by the supplies (syringes, alcohol pads, needles, etc),

and the xolair was at the top, far away from the icepacks. I noted that the

Xolair was warm, far warmer than room temperature, and that the ice packs were

largely melted.

I called Accredo Novafactor. At first they tried to tell me that it was okay,

that Xolair could be unrefrigerated for 48 hours. I said that this wasn't

just unrefrigerated, it was WARM. Eventually, they called me back and have said

that they will provide a new shipment, which I hope will arrive this afternoon.

Anyway, I'm hoping that they'll really dispose of the bottles that they've

asked me to send back to them. HAs anyone else had this experience, of Xolair

arriving warm?

Meryl