Policy

[Guest guest]

I am requesting that in the future if anyone has an issue with another member to please e-mail me separately....no bashing in the Digest is allowed.. We are all sick and have our bad days as well as our good days. ...you never know if the person that sent something that irritates you has been going thru a few bad few days.and that by writing letters of complaint to them >>>in the Digest>>>> You could very well be pushing them to their limit. It is also not acceptable to send personal email to another in group that is not friendly in nature. Often those are the very days that a person is in need of support not bashing. Please remember we are a support group for a reason to SUPPORT others, and to just be here for all. Now....Everyone give a big group hug to all.... ; )) Joanne ( Owner and Moderator)

[Guest guest]

Amen . This was probably in the making for quite some time. This

is also a very good reason for everyone to get 2 processors. An option I

sure cannot afford.

*---* *---* *---* *---* *---*

Don't walk ahead of me, I might not follow.

--Don't walk behind me, I might not lead.

--Just walk beside me, and be my friend.

--Albert Camus

& Dreamer Doll ke7nwn

E-mail-

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[Guest guest]

,

The only time I failed to return a processor to Cochlear was when I accidentally

forgot one of them was sitting on my dining room table. It had been sitting

there for week in the envelope Cochlear mailed me yet I completely forgot it was

there. I'm now more careful about this and bring processors that need repair to

my audi who will mail them to Cochlear for me.

[Guest guest]

The other side of this story is Cochlear didn't send you an envelope to

return the item that was replaced, and expected you to pay for the

shipping and insurance YOURSELF. I had to return/exchange a controller.

This is a $5,000 piece of equipment. No return envelope. When I called

Cochlear, they told me they were " out of them " so just send it back,

insured, etc. I asked for their Fed-Ex number and sent it back that way

with Cochlear paying the postage. But pretty cheap of them to NOT send a

return envelope when they want something back.

Do you know a new Cochlear policy took effect yesterday? For example, I

have bilateral CIs. If I need to send one back to Cochlear for repair,

they will

send me an envelope to send the CI to them. Then they will try & return

that

CI within 96 hours. They are no longer sending temporary CIs, so this

meand

relying on the other CI & /or back up 3G/Body unit. The reason for no

longer

sending temporary CIs is because users were not returning them to

Cochlear

upon receiving their repaired CI. Shame on those folks who made this more

difficult on those who did return the temporary CI.

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[Guest guest]

Often your implant center will loan you a processor while yours is being

fixed.

Amen . This was probably in the making for quite some time. This

is also a very good reason for everyone to get 2 processors. An option I

sure cannot afford.

____________________________________________________________

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