Email etiquette rules for effective email replies

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For those who need larger print there is a font you may use to increase the size of letters..without using capital letter. Joanne C. (PBC ) Part Owner and Moderator http://www.emailreplies.com/

Email etiquette

It is amazing to find that in this day and age, some companies have still not realized how important their email communications are. Many companies send email replies late or not at all, or send replies that do not actually answer the questions you asked. If your company is able to deal professionally with email, this will provide your company with that all important competitive edge. Moreover by educating employees as to what can and cannot be said in an email, you can protect your company from awkward liability issues. This website discusses the main etiquette rules and provides advice on how employers can ensure that they are implemented.

'By requiring employees to use appropriate, businesslike language in all electronic communications, employers can limit their liability risks and improve the overall effectiveness of the organization's e-mail and Internet copy in the process' - Excerpt from 'Writing Effective E-mail', by Flynn and Tom Flynn.

Why do you need email etiquette?What are the email etiquette rules?How do you enforce email etiquette?

Why do you need email etiquette?

What are the etiquette rules?

There are many etiquette guides and many different etiquette rules. Some rules will differ according to the nature of your business and the corporate culture. Below we list what we consider as the 30 most important email etiquette rules that apply to nearly all companies.

30 most important email etiquette tips:

1. Be concise and to the point2. Answer all questions, and pre-empt further questions3. Use proper spelling, grammar & punctuation4. Make it personal5. Use templates for frequently used responses6. Answer swiftly7. Do not attach unnecessary files8. Use proper structure & layout9. Do not overuse the high priority option********10. Do not write in CAPITALS******11. Don't leave out the message thread12. Add disclaimers to your emails13. Read the email before you send it14. Do not overuse Reply to All15. Take care with abbreviations and emoticons16. Be careful with formatting17. Take care with rich text and HTML messages18. Do not forward chain letters19. Do not request delivery and read receipts20. Do not ask to recall a message.21. Do not copy a message or attachment without permission22. Do not use email to discuss confidential information23. Use meaningful a subject24. Use active instead of passive25. Avoid using URGENT and IMPORTANT26. Avoid long sentences27. Don't send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks28. Don't forward virus hoaxes and chain letters29. Keep your language gender neutral30. Don't reply to spam

1. Be concise and to the point.

Do not make an e