Fw: The good hands people need a lesson in ethics

[Guest guest]

oops - good neighbors or in good hands - they all blend together. guess I

need to get a piece of the rock or become more progressive.

I wish I could answer that question - why they do this. Especially after

that expose about their use of nonmedical people to deny claims from their

policyholders for medical benefits. They are paying out millions in

lawsuits following the stupid axiom Ford made famous in the Pinto lawsuits.

My husband used to work for Allstate as a claims adjuster before he went to

law school and he said at the level he was working at, they appeared to be

an excellent company. They paid claims promptly and lived up to the ideals

of " good faith " - then, they went public and that was the beginning of the

end. No wonder

What they need to do is hire an outside consultant to review their

policies - an objective person to see how it " plays in Peoria " who isn't

afraid to tell them to cut it out before they get into trouble. Since Marc

is the one who wrote the complaint for the department of insurance against

Met Life for ripping off nurses - selling them one product and telling them

it was another - he sees a lot of this type of behavior but it used to be

just the shady fly-by-nights that took the risks with their reputation.

Now, there doesn't appear to be a shred of decency between them all. This

in not okay and we need to write and tell them. Not only would I not buy

their products, I wouldn't buy their stock.

Call me crazy, but even corporations have karma and despite what they try

and tell themselves, they will be held personally accountable - one way or

another. So, what do we want from them - we want them to sell the product

they represent to us - not bait and switch. We want them to adjust claims

fairly and promptly. Can you imagine how much money these companies would

have saved had they taken their duty to us seriously and warned us years ago

when they found out about mold.

Every day I get a letter or phone call that tears my heart out - people

having to walk away from everything they have - wedding and baby photos,

heirlooms, things that are precious only to them and things of great value.

Then, when they are at their most vulnerable, most miserable, their " good

neighbor " kicks them to the curb instead of lending them a hand. Imagine

trying to rock your crying child to sleep in a hotel - crying because their

lovie or special binky had to stay behind and having your insurance company

working against you. Some of them even foster or reward a corporate culture

that encourages their claims department to view all claims as bogus or

suspect. Sorry to go ranting on and on but this grates on me as I know it

does on many of you. Tell me what you think.

Barbara

----- Original Message -----

From: <KJac100892@...>

<bherk@...>

Sent: Thursday, August 09, 2001 1:14 PM

Subject: Re: The " good hands people " need a lesson in ethics

: Right church, wrong pew. These are the " good neighbor " people. However,

the " good hands " people certainly do precisely the same thing.

:

: I never did get State Farm though. They are a mutual company. That is,

owned by the policyholders. There are no shareholders and the policyholders

only care about their premiums and claims handling. So, why do this?

: