See's packaging - dilemma: old or new product?

[Guest guest]

Dear all, It's a bit of a problem with the packaging not yet changed. Does anybody know if and how we can distinguish old wheat-containing See's candy packages from the new gluten free ones? I suppose some of the older packages will really still contain wheat unless they clear off the shelves very rapidly. It would be nice if there was some date (such as the sell by date) that tells us whether we are in fact in the wheat-free period. Cheers, Margot "Hersom, A." <susan.hersom@...> wrote: I laughed when I read

where you were going to go this weekend. I couldn't wait for the weekend - I went last night and bought a WHOLE POUND of See's candy for and me, including my favorites that I have not eaten in over 4 years - butter chews, dark almond clusters and even molasses chips (I called and checked to make sure that the molasses chips do not have malt in them)........... Kinda....sorta....makes up for the Mcs french fries we supposedly can't eat anymore (or can we?). Which brings me to the question of the day that I thought I would ask you guys. Because of the recent lawsuits, Mcs issued a statement that they have tested their fries and they tested gluten-free. Are any of you eating them again? Very

curious because I miss eating them. Sue From: [mailto: ] On Behalf Of des1713Sent: Thursday, March 02, 2006 9:41 PM Subject: [ ] Re: Yippee! Now I REALLY believe we can eat all of See's candies ( except the ones with malt) THANK YOU for posting!!!! I know where I am going this weekend -- YUUUM! I clarified with See's that flour is not dusted on their conveyor belts.> Again, YIPPEE!> > Sue> > > -----Original Message-----> From: See's Candies Customer Service [mailto:custserv@...] > Sent: Thursday, March 02, 2006 9:10 AM> Hersom, A.> Subject: RE: I saw your recent e-mail regarding no flour in your> See'scan dies [T20060302004D]>

> Thank you for visiting Sees.com. We do not dust our conveyor belts with> flour. Our Quality Assurance department has advised that we have> recently reformulated our products and we have eliminated wheat as a> direct ingredient in all of our candies. Therefore, none of our> products contain gluten as a direct ingredient and cross-contamination> is no longer a possibility. We do wish to advise that our Malt Truffle> contains malt powder.> > We are still in the process of changing our packaging labels and do not> expect to have this completed until later this year. Some of our> product labels still list wheat as an ingredient. However, this is no> longer the case.>

> I hope this information is helpful. Thanks for your interest in See's> Candies. We look forward to serving you soon.> > Sincerely,> > Ian Dickie> See's Candies Customer Service> > -----Original Message-----> From: See's Candies Quintus Agent Reply> Sent: Thursday, March 02, 2006 7:12 AM> Dickie, Ian> Subject: I saw your recent e-mail regarding no flour in your See's> candies [T20060302004DZ676463]> > > I cannot tell you how much that means to celiacs who have not been able> to eat your candy. I realize we must still not eat any of your See's> candy with malt in it. However, I still

have a question. I was> wondering - do you still dust your conveyor belts with flour? Thanks so> much in davance for any information you can give on this question!> Hersom> Litigation Secretary> Pillsbury Winthrop Shaw Pittman LLP> 2475 Hanover Street> Palo Alto, CA 94304> (650) 233-4783> susan.hersom@...> ============================================================> The contents of this message, together with any attachments, are> intended only for the use of the individual or entity to which they are> addressed and may contain information that is legally privileged,> confidential and exempt from disclosure. If you are not the intended> recipient, you are hereby

notified that any dissemination, distribution,> or copying of this message, or any attachment, is strictly prohibited.> If you have received this message in error, please notify the original> sender or the Pillsbury Winthrop Shaw Pittman Help Desk at Tel:> 800-477-0770 x4860 immediately by telephone or by return E-mail and> delete this message, along with any attachments, from your computer.> Thank you.> > ============================================================> > > > >

[Guest guest]

If anyone wants to call See's and ask about the packaged candies and report back, I have their phone nos. (they are sick of hearing from me! :) ).

1-800-347-7337 for customer service. They might refer you to another no. if they can't answer your questions 1-800-78907337 - the consumer line.

I custom made my pound of candy because I wanted to get only the ones I like to eat! Maybe you could do that to make sure that you have the newest candies.

Hersom Litigation Secretary Pillsbury Winthrop Shaw Pittman LLP 2475 Hanover Street Palo Alto, CA 94304 (650) 233-4783 susan.hersom@...

From: [mailto: ] On Behalf Of Margot GerritsenSent: Friday, March 03, 2006 7:20 AM Subject: [ ] See's packaging - dilemma: old or new product?

Dear all,

It's a bit of a problem with the packaging not yet changed.

Does anybody know if and how we can distinguish old wheat-containing

See's candy packages from the new gluten free ones?

I suppose some of the older packages will really still contain

wheat unless they clear off the shelves very rapidly.

It would be nice if there was some date (such as the sell by date)

that tells us whether we are in fact in the wheat-free period.

Cheers, Margot

"Hersom, A." <susan.hersom@...> wrote:

I laughed when I read where you were going to go this weekend. I couldn't wait for the weekend - I went last night and bought a WHOLE POUND of See's candy for and me, including my favorites that I have not eaten in over 4 years - butter chews, dark almond clusters and even molasses chips (I called and checked to make sure that the molasses chips do not have malt in them)...........

Kinda....sorta....makes up for the Mcs french fries we supposedly can't eat anymore (or can we?). Which brings me to the question of the day that I thought I would ask you guys. Because of the recent lawsuits, Mcs issued a statement that they have tested their fries and they tested gluten-free. Are any of you eating them again? Very curious because I miss eating them.

Sue

From: [mailto: ] On Behalf Of des1713Sent: Thursday, March 02, 2006 9:41 PM Subject: [ ] Re: Yippee! Now I REALLY believe we can eat all of See's candies ( except the ones with malt)

THANK YOU for posting!!!! I know where I am going this weekend -- YUUUM! I clarified with See's that flour is not dusted on their conveyor belts.> Again, YIPPEE!> > Sue> > > -----Original Message-----> From: See's Candies Customer Service [mailto:custserv@...] > Sent: Thursday, March 02, 2006 9:10 AM> Hersom, A.> Subject: RE: I saw your recent e-mail regarding no flour in your> See'scan dies [T20060302004D]> > Thank you for visiting Sees.com. We do not dust our conveyor belts with> flour. Our Quality Assurance department has advised that we have> recently reformulated our products and we have eliminated wheat as a> direct ingredient in all of our candies. Therefore, none of our> products contain gluten as a direct ingredient and cross-contamination> is no longer a possibility. We do wish to advise that our Malt Truffle> contains malt powder.> > We are still in the process of changing our packaging labels and do not> expect to have this completed until later this year. Some of our> product labels still list wheat as an ingredient. However, this is no> longer the case.> > I hope this information is helpful. Thanks for your interest in See's> Candies. We look forward to serving you soon.> > Sincerely,> > Ian Dickie> See's Candies Customer Service> > -----Original Message-----> From: See's Candies Quintus Agent Reply> Sent: Thursday, March 02, 2006 7:12 AM> Dickie, Ian> Subject: I saw your recent e-mail regarding no flour in your See's> candies [T20060302004DZ676463]> > > I cannot tell you how much that means to celiacs who have not been able> to eat your candy. I realize we must still not eat any of your See's> candy with malt in it. However, I still have a question. I was> wondering - do you still dust your conveyor belts with flour? Thanks so> much in davance for any information you can give on this question!> Hersom> Litigation Secretary> Pillsbury Winthrop Shaw Pittman LLP> 2475 Hanover Street> Palo Alto, CA 94304> (650) 233-4783> susan.hersom@...> ============================================================> The contents of this message, together with any attachments, are> intended only for the use of the individual or entity to which they are> addressed and may contain information that is legally privileged,> confidential and exempt from disclosure. If you are not the intended> recipient, you are hereby notified that any dissemination, distribution,> or copying of this message, or any attachment, is strictly prohibited.> If you have received this message in error, please notify the original> sender or the Pillsbury Winthrop Shaw Pittman Help Desk at Tel:> 800-477-0770 x4860 immediately by telephone or by return E-mail and> delete this message, along with any attachments, from your computer.> Thank you.> > ============================================================> > > > >

[Guest guest]

You guys inspired me to use my gift certificate for one pound of

See's. I was so looking forward to it! Especially thinking about

customizing my own box (thank you )). I went there after work

on Monday AND THEY WERE CLOSED!!! Their hours (in San at

least) are 10-5!!! No way I can get there except for the weekend!

WAH!

Trudy

>

>

> I custom made my pound of candy because I wanted to get only the

ones I

> like to eat! Maybe you could do that to make sure that you have the

> newest candies.

[Guest guest]

Hi ,Have a question on one of the chocolates at See's. I went in last week and bought a pound of individually picked peices. One type gave me a bit of concern, it has a marshmallow center with a crunchy cookie like lower half and chocolate shell. The lady said they roll that marshmellow in flour, or they did but she did not know if that was still the case. Either way I passed on it. Any possiblity you or someone here might know? Elaine "Hersom, A." <susan.hersom@...> wrote: If anyone wants to call See's and ask about the packaged candies and report back, I have their phone nos.

(they are sick of hearing from me! :) ). 1-800-347-7337 for customer service. They might refer you to another no. if they can't answer your questions 1-800-78907337 - the consumer line. I custom made my pound of candy because I wanted to get only the ones I like to eat! Maybe you could do that to make sure that you have the newest candies. Hersom Litigation Secretary Pillsbury Winthrop Shaw Pittman LLP 2475 Hanover Street Palo Alto, CA 94304 (650) 233-4783 susan.hersom@... From: [mailto: ] On Behalf Of Margot GerritsenSent: Friday, March 03, 2006 7:20 AM Subject: [ ] See's packaging - dilemma: old or new product? Dear all, It's a bit of a problem with the packaging not yet changed. Does anybody know if and how we can distinguish old wheat-containing See's candy packages from the new gluten free ones? I suppose some of the older packages will really still contain wheat unless they clear off the shelves very rapidly. It would be nice if there was some date (such as the sell by date) that tells us whether we are in fact in the wheat-free period. Cheers, Margot

"Hersom, A." <susan.hersom@...> wrote: I laughed when I read where you were going to go this weekend. I couldn't wait for the weekend - I went last night and bought a WHOLE POUND of See's candy for and me, including my favorites that I have not eaten in over 4 years - butter chews, dark almond clusters and even molasses chips (I called and checked to make sure that the molasses chips do not have malt in them)........... Kinda....sorta....makes up for the Mcs french fries we supposedly can't eat anymore (or can we?). Which brings me to the question of the day that I thought I would ask you guys. Because of the recent lawsuits, Mcs issued a statement that they have tested their fries and they tested gluten-free. Are any of you eating them again? Very curious because I miss eating them. Sue From:

[mailto: ] On Behalf Of des1713Sent: Thursday, March 02, 2006 9:41 PM Subject: [ ] Re: Yippee! Now I REALLY believe we can eat all of See's candies ( except the ones with malt) THANK YOU for posting!!!! I know where I am going this weekend -- YUUUM! I clarified with See's that flour is not dusted

on their conveyor belts.> Again, YIPPEE!> > Sue> > > -----Original Message-----> From: See's Candies Customer Service [mailto:custserv@...] > Sent: Thursday, March 02, 2006 9:10 AM> Hersom, A.> Subject: RE: I saw your recent e-mail regarding no flour in your> See'scan dies [T20060302004D]> > Thank you for visiting Sees.com. We do not dust our conveyor belts with> flour. Our Quality Assurance department has advised that we have> recently reformulated our products and we have eliminated wheat as a> direct ingredient in all of our candies. Therefore, none of our> products contain gluten as a

direct ingredient and cross-contamination> is no longer a possibility. We do wish to advise that our Malt Truffle> contains malt powder.> > We are still in the process of changing our packaging labels and do not> expect to have this completed until later this year. Some of our> product labels still list wheat as an ingredient. However, this is no> longer the case.> > I hope this information is helpful. Thanks for your interest in See's> Candies. We look forward to serving you soon.> > Sincerely,> > Ian Dickie> See's Candies Customer Service> > -----Original

Message-----> From: See's Candies Quintus Agent Reply> Sent: Thursday, March 02, 2006 7:12 AM> Dickie, Ian> Subject: I saw your recent e-mail regarding no flour in your See's> candies [T20060302004DZ676463]> > > I cannot tell you how much that means to celiacs who have not been able> to eat your candy. I realize we must still not eat any of your See's> candy with malt in it. However, I still have a question. I was> wondering - do you still dust your conveyor belts with flour? Thanks so> much in davance for any information you can give on this question!> Hersom> Litigation Secretary> Pillsbury Winthrop Shaw

Pittman LLP> 2475 Hanover Street> Palo Alto, CA 94304> (650) 233-4783> susan.hersom@...> ============================================================> The contents of this message, together with any attachments, are> intended only for the use of the individual or entity to which they are> addressed and may contain information that is legally privileged,> confidential and exempt from disclosure. If you are not the intended> recipient, you are hereby notified that any dissemination, distribution,> or copying of this message, or any attachment, is strictly prohibited.> If you have received this message in error, please notify the original> sender or the Pillsbury Winthrop Shaw

Pittman Help Desk at Tel:> 800-477-0770 x4860 immediately by telephone or by return E-mail and> delete this message, along with any attachments, from your computer.> Thank you.> > ============================================================> > > > >

[Guest guest]

Hi, Elaine!

I would call See's at the phone nos. below or e-mail them at custserv@... with your concern. They confirmed with me that they do not add flour to the candies or dust the conveyor belt with flour anymore. However, I think there could be some See's candies made with some type of wafer or cookie inside. I know there are few candies with a malt flavoring. There used to be a book you could look at in the store with the ingredients listed. The only candies I really buy there are the raspberry, almond clusters, caramel and butter chew. I used to like the molasses chips, but I'm not sure if they have malt in them or not and I have not confirmed that yet.

If you find out from See's which candies have some type of cookie or wafer inside (or even malt), please let us know. The list should be quite short.

Sue

From: [mailto: ] On Behalf Of elaine bowersSent: Wednesday, March 29, 2006 9:25 PM Subject: RE: [ ] See's packaging - dilemma: old or new product?

Hi ,Have a question on one of the chocolates at See's. I went in last week and bought a pound of individually picked peices. One type gave me a bit of concern, it has a marshmallow center with a crunchy cookie like lower half and chocolate shell. The lady said they roll that marshmellow in flour, or they did but she did not know if that was still the case. Either way I passed on it. Any possiblity you or someone here might know? Elaine "Hersom, A." <susan.hersom@...> wrote:

If anyone wants to call See's and ask about the packaged candies and report back, I have their phone nos. (they are sick of hearing from me! :) ).

1-800-347-7337 for customer service. They might refer you to another no. if they can't answer your questions 1-800-78907337 - the consumer line.

I custom made my pound of candy because I wanted to get only the ones I like to eat! Maybe you could do that to make sure that you have the newest candies.

Hersom Litigation Secretary Pillsbury Winthrop Shaw Pittman LLP 2475 Hanover Street Palo Alto, CA 94304 (650) 233-4783 susan.hersom@...

From: [mailto: ] On Behalf Of Margot GerritsenSent: Friday, March 03, 2006 7:20 AM Subject: [ ] See's packaging - dilemma: old or new product?

Dear all,

It's a bit of a problem with the packaging not yet changed.

Does anybody know if and how we can distinguish old wheat-containing

See's candy packages from the new gluten free ones?

I suppose some of the older packages will really still contain

wheat unless they clear off the shelves very rapidly.

It would be nice if there was some date (such as the sell by date)

that tells us whether we are in fact in the wheat-free period.

Cheers, Margot

"Hersom, A." <susan.hersom@...> wrote:

I laughed when I read where you were going to go this weekend. I couldn't wait for the weekend - I went last night and bought a WHOLE POUND of See's candy for and me, including my favorites that I have not eaten in over 4 years - butter chews, dark almond clusters and even molasses chips (I called and checked to make sure that the molasses chips do not have malt in them)...........

Kinda....sorta....makes up for the Mcs french fries we supposedly can't eat anymore (or can we?). Which brings me to the question of the day that I thought I would ask you guys. Because of the recent lawsuits, Mcs issued a statement that they have tested their fries and they tested gluten-free. Are any of you eating them again? Very curious because I miss eating them.

Sue

From: [mailto: ] On Behalf Of des1713Sent: Thursday, March 02, 2006 9:41 PM Subject: [ ] Re: Yippee! Now I REALLY believe we can eat all of See's candies ( except the ones with malt)

THANK YOU for posting!!!! I know where I am going this weekend -- YUUUM! I clarified with See's that flour is not dusted on their conveyor belts.> Again, YIPPEE!> > Sue> > > -----Original Message-----> From: See's Candies Customer Service [mailto:custserv@...] > Sent: Thursday, March 02, 2006 9:10 AM> Hersom, A.> Subject: RE: I saw your recent e-mail regarding no flour in your> See'scan dies [T20060302004D]> > Thank you for visiting Sees.com. We do not dust our conveyor belts with> flour. Our Quality Assurance department has advised that we have> recently reformulated our products and we have eliminated wheat as a> direct ingredient in all of our candies. Therefore, none of our> products contain gluten as a direct ingredient and cross-contamination> is no longer a possibility. We do wish to advise that our Malt Truffle> contains malt powder.> > We are still in the process of changing our packaging labels and do not> expect to have this completed until later this year. Some of our> product labels still list wheat as an ingredient. However, this is no> longer the case.> > I hope this information is helpful. Thanks for your interest in See's> Candies. We look forward to serving you soon.> > Sincerely,> > Ian Dickie> See's Candies Customer Service> > -----Original Message-----> From: See's Candies Quintus Agent Reply> Sent: Thursday, March 02, 2006 7:12 AM> Dickie, Ian> Subject: I saw your recent e-mail regarding no flour in your See's> candies [T20060302004DZ676463]> > > I cannot tell you how much that means to celiacs who have not been able> to eat your candy. I realize we must still not eat any of your See's> candy with malt in it. However, I still have a question. I was> wondering - do you still dust your conveyor belts with flour? Thanks so> much in davance for any information you can give on this question!> Hersom> Litigation Secretary> Pillsbury Winthrop Shaw Pittman LLP> 2475 Hanover Street> Palo Alto, CA 94304> (650) 233-4783> susan.hersom@...> ============================================================> The contents of this message, together with any attachments, are> intended only for the use of the individual or entity to which they are> addressed and may contain information that is legally privileged,> confidential and exempt from disclosure. If you are not the intended> recipient, you are hereby notified that any dissemination, distribution,> or copying of this message, or any attachment, is strictly prohibited.> If you have received this message in error, please notify the original> sender or the Pillsbury Winthrop Shaw Pittman Help Desk at Tel:> 800-477-0770 x4860 immediately by telephone or by return E-mail and> delete this message, along with any attachments, from your computer.> Thank you.> > ============================================================> > > > >