Re: Craniel Tecnologies took band away before treatment!!!

[Guest guest]

I would contact the office manager or corporate office with a clear list of the chain of events detailed with names and dates. Don't get upset/emotional on the phone, the more under control you sound the more seriously they will take you.From: fernandastephani <fernandastephani@...>Subject: Craniel Tecnologies took band away before treatment!!!Plagiocephaly Date: Monday, August 18, 2008, 1:23 PM

My daughter half way thru treatment got an infection due to the helmet,

reason why I had to leave her without it for about 2 weeks,(this

infection was over looked by the therapist for at least 2 appointments

until finally our family Dr. told us) then when I went back to Craniel

Tecnologies there was a NEW therapist and didn't give me correct

instructions on putting the helmet back on my daughter and she

developed an allergic reaction, and needed to have the helmet or doc

band removed for a week or so. So finally when I went back they told me

that the band doesn't fit her head anymore and if I want to continue

treatment to pay $1,000 for another band. They say that I didn't show

up to follow up appointments, which was when my daughter was off the

band and the therapist had told me not to go until she had the band

back on. Now they took the helmet away and want more money to continue

treatment. I had bearly began to make payments for the one she had and

now they want more.

[Guest guest]

I'm not surprised that they took the band away. It can be

detrimental to treatment and her head shape to wear a band that is

too small, and I know CT is serious about parents following proper

band protocol and will restrict the use of the band if they feel

it's necessary. I believe you are the first to post about it though,

so I can't give you any second-hand knowledge of what has happened

in other similar circumstances. I guess on the bright side, I would

say at least they are " only " going to charge 1000 for the new band

rather than the full 3600 again. But I can understand your

frustration. Which CT are you going to? I'm having a hard time

understanding how an infection could be overlooked by the therapist.

What kind of infection was it? I would think that any kind of skin

irritation would be visible. Was CT aware of why you were not

showing up for adjustments while she had the infection?

Jake-23m (tort resolved/rt plagio/DOCBand #2 11 weeks)

Jordan-4

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> From: fernandastephani <fernandastephani@...>

> Subject: Craniel Tecnologies took band away before

treatment!!!

> Plagiocephaly

> Date: Monday, August 18, 2008, 1:23 PM

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> My daughter half way thru treatment got an infection

due to the helmet,

>

> reason why I had to leave her without it for about 2 weeks,(this

>

> infection was over looked by the therapist for at least 2

appointments

>

> until finally our family Dr. told us) then when I went back to

Craniel

>

> Tecnologies there was a NEW therapist and didn't give me correct

>

> instructions on putting the helmet back on my daughter and she

>

> developed an allergic reaction, and needed to have the helmet or

doc

>

> band removed for a week or so. So finally when I went back they

told me

>

> that the band doesn't fit her head anymore and if I want to

continue

>

> treatment to pay $1,000 for another band. They say that I didn't

show

>

> up to follow up appointments, which was when my daughter was off

the

>

> band and the therapist had told me not to go until she had the

band

>

> back on. Now they took the helmet away and want more money to

continue

>

> treatment. I had bearly began to make payments for the one she had

and

>

> now they want more.

>