Re: Some attention from management

July 17, 2008

Are they refusing to pay you? If you are having continued problems with them, I would say that you could legally put in a complaint. Especially if they are not properly documenting things. Anytime you have any type of agreement (even verbal ones) you have the right to hold them to it. And if nothing is being done, go over their head to the big boss. Make sure that you are keeping a record of each visit and what they are telling you. This way if you file a complaint, you have all of the proper documentation to support your complaint.

Best of Luck, Sorry to hear you are having such a hard time.

Lorie

Mom to Spencer and Alizabeth 15 months

Spencer- Left Plagio- DOC Band GRAD 9/07-12/07

Glendale, AZ

Some attention from management

Finially today I got fed up on waiting on my refund from Advance Orthopro and called. I was told the insurance didn't pay yet so I wasn't getting the money I paid up front back. The insurance did indeed pre-approve the helmet and it was an error in paperwork on AOI's part that caused the hang up. With that all straightened up I then asked what the heck they were doing about their shoddy product and unwilling ortho's. Go figure the owner was never told about my complaints. Also on Zachary's file it says we were there 4 times for adjustments. We were there 12 different days for adjustments. Some days that we went there we'd wait a few hours and do a second adjustment that day. I told the people their establishment is out of control. The nerve to even falsify documentation. Luckily there are sign in sheets that prove what I say is true. And pictures, even if taken by me, speak a thousand words.Can you punish an Ortho legally for falsifying records? I need to find that out. This has been just rediculous.

July 17, 2008

Yes they are refusing to refund the 1200.00 we paid up front until

the insurance pays for a helmet that my son can not wear. We are no

longer taking Zachary to the Advanced Orthopro facility because after

14 adjustments his helmet was still leaving red marks that stayed 8

hours or more after taking it off him. The Ortho's refused to adjust

it anymore and the neurosurgeon told us to give him tylenol or motrin

and make him wear it anyway. I did record all visits and I voice

recorded the office manager telling me that only 4 adjustments were

documented when we had 14 total on 12 visits.

They are " dealing with the matter internally " but as far as making

any kind of compensation for the 2 months I've wasted with them they

are unwilling. They are very apologetic...blah blah blah... " we were

unaware of the problem " blah blah blah. None of that helps me.

We are however getting Zachary his band with Cranial Tech in Dallas

on the 28th. The people there have been wonderful and I showed them

picture after picture of what not to do to my child. LOL They

promised it would be nothing like our previous experience. I am

looking foreward to having something positive for Zachary and helping

him get past this. Zachary is a severe case and this is a medical

necessity for him. I have his measurements but not right at hand.

>

> Are they refusing to pay you? If you are having continued problems

with them, I would say that you could legally put in a complaint.

Especially if they are not properly documenting things. Anytime you

have any type of agreement (even verbal ones) you have the right to

hold them to it. And if nothing is being done, go over their head to

the big boss. Make sure that you are keeping a record of each visit

and what they are telling you. This way if you file a complaint, you

have all of the proper documentation to support your complaint.

>

> Best of Luck, Sorry to hear you are having such a hard time.

>

> Lorie

> Mom to Spencer and Alizabeth 15 months

> Spencer- Left Plagio- DOC Band GRAD 9/07-12/07

> Glendale, AZ

> Some attention from management

>

> Finially today I got fed up on waiting on my refund from Advance

> Orthopro and called. I was told the insurance didn't pay yet so I

> wasn't getting the money I paid up front back. The insurance did

> indeed pre-approve the helmet and it was an error in paperwork on

> AOI's part that caused the hang up.

>

> With that all straightened up I then asked what the heck they

were

> doing about their shoddy product and unwilling ortho's. Go figure

the

> owner was never told about my complaints. Also on Zachary's file

it

> says we were there 4 times for adjustments. We were there 12

> different days for adjustments. Some days that we went there we'd

> wait a few hours and do a second adjustment that day.

>

> I told the people their establishment is out of control. The

nerve to

> even falsify documentation. Luckily there are sign in sheets that

> prove what I say is true. And pictures, even if taken by me,

speak a

> thousand words.

>

> Can you punish an Ortho legally for falsifying records? I need to

> find that out. This has been just rediculous.

>

July 17, 2008

What kind of band do you have? Is it locally made or is it from a chain - Starband or Hanger?

If it's locally made, I'm not sure how much recourse you can have... they make it a manage thier own facility. You can contact the BBB and FDA to complain.

If it's a chain then start at thier corporate headquarters directly to the pres. of the company.

ALSO, if the band is still poorly fitting and they are unable to get it right - maybe get a 2nd opinion at another band provider?

Jen and Luli - 2.5 years old

Left tort - Right Plagio - Hanger Band Grad - CA

http://www.babiesonline.com/babies/j/jens5th/

Some attention from management

Finially today I got fed up on waiting on my refund from Advance

Orthopro and called. I was told the insurance didn't pay yet so I

wasn't getting the money I paid up front back. The insurance did

indeed pre-approve the helmet and it was an error in paperwork on

AOI's part that caused the hang up.

With that all straightened up I then asked what the heck they were

doing about their shoddy product and unwilling ortho's. Go figure the

owner was never told about my complaints. Also on Zachary's file it

says we were there 4 times for adjustments. We were there 12

different days for adjustments. Some days that we went there we'd

wait a few hours and do a second adjustment that day.

I told the people their establishment is out of control. The nerve to

even falsify documentation. Luckily there are sign in sheets that

prove what I say is true. And pictures, even if taken by me, speak a

thousand words.

Can you punish an Ortho legally for falsifying records? I need to

find that out. This has been just rediculous.

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July 17, 2008

I am glad that you are able to go to CT and get Zachary a new band. :-D

As far as the other place... how did you pay? Was it by CC? You can dispute the charges... claiming services were not rendered that were paid for. Also... the fact the the ortho would not adjust the band anymore cancels the contract on their end... they should refund your $.

Another thing you can do is file a claim in Small Claims court. Let a judge hear it out if need be.

I wouldn't go back to a dr that told me to make my son wear it anyway - that is just WRONG!