Adventures in insurance hell

April 24, 2003

Ok, here's what happened. We are waiting for approval for the MedPulse vest for

for PT (like the ABI vest but a different company) This week is supposed

to be when we hear from the insurance if it is approved or not. So, Yesterday I

was thinking that I should call. I was told that it is still pending . That is

all the info they gave me. Today I call since I am getting really antsy and am

anxious to get the vest. Anyway, the rep doesn't know anything and calls the

Department of Medical Equipment. The DME sez they are waiting for info from the

doc's office. that they made a request on the 19th and that they called and

left a message for Janet At the doc's office yesterday and haven't gotten any

info yet. Today is the deadline if they don't get the info it will be denied.

I call the doc's and there is no one there by that name but maybe they left a

message with . NOPE knows nothing about it. as I'm speaking

to I'm wondering if they actually called the vest company and spoke to

Janet there. (they have a Janet)

I call the insurance back and ask who the heck they called . there is no Janet

at the doc's. the rep sez well the note here sez that they called the Primary

care doc. The Primary? Why? the prescribing doc is the specialist, not the

Ped. So they go back and call the DME and speak to the person who made the call

and she sez 'No I called the Company not any doc's office. I am still waiting

for the info "

So, I call the company. Janet has a family emergency but (thank God) Caroline

knows all about this. They got a message yesterday (first they heard of any of

this, didn't receive any request on the 19th) morning saying that they needed to

send some info in. They got it together and the 13 page fax went through at

1;30 pm (central), 2:30 our time. The insu. should have it. Caroline was kind

enough to call the insu. The person who made the request (she's the one who

said she didn't have the info yet, an hour before) speaks to Caroline and sez,

(are you ready for this?) Oh yes she got that info yesterday.

Why on earth did they tell me that they didn't have it? Why have I spent all

afternoon ignoring my child's request to go out and play to stay on the phone

with all these people? Because the insurance company's DME is staffed with

absolute IDIOTS! Welcome to Insurance Company Hell!

, One frustrated Mommy of , 4 with CF.

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