mad at surgeon office dr office

October 9, 2006

Good Monday...... I went to my final PCP diet appt last Monday and

they were to fax to my surgeon my sept and oct charts. I called the

baratric coordinator 3X's last week to see if she got them and if

she had everything needed to submit to insurance. You guessed it no

return call. So friday I called the secretary and she pulled my

chart and no they didnt get them so I called PCP back and they got

mad. The said they faxed them Monday. She said she would do it

again. Today I called surgeon secretary and you guessed it NO FAX.

So I called PCP and she said and I quote " Oh what is their

problem " . So she faxed them a 3rd time. She had me stay on the

phone and listen to the tones. I called secretary back and yes she

got them. I am still waiting of the chest xray results for from pcp

I had done last Monday. She was going to call right then... That

was about 5 hrs ago. Still nothing. I also left the coordinator

another message at 9a to call me. She never did. So I called back

about an hour ago and she answered her phone. I said " Boy you must

be busy.... " She had things she needed to due with a deadline of

today. So I told her how I wanted her to file my insurance papers

(by fax) and to call them once the fax is sent. I am MAD ... This

is NO customer service. Both Dr's have terrible help.... My

surgeon even charges a $2000 program fee on top on what insurance

pays him and this is the service I get. Anyone else have this

problem. Any thoughts? Thanks for letting me vent.....((hugs))

Suzy

October 9, 2006

I would tell the surgeon just exactly what you shared

with us, it isn't good customer service considering

the $$ he asking for....be polite, but direct.

Truthfully, they are businessmen first and doctors

second. Dont give them hallowed status, give them a

fair evaulation of their service.

--- suzybbw4u wrote:

> Good Monday...... I went to my final PCP diet appt

> last Monday and

> they were to fax to my surgeon my sept and oct

> charts. I called the

> baratric coordinator 3X's last week to see if she

> got them and if

> she had everything needed to submit to insurance.

> You guessed it no

> return call. So friday I called the secretary and

> she pulled my

> chart and no they didnt get them so I called PCP

> back and they got

> mad. The said they faxed them Monday. She said she

> would do it

> again. Today I called surgeon secretary and you

> guessed it NO FAX.

> So I called PCP and she said and I quote " Oh what is

> their

> problem " . So she faxed them a 3rd time. She had me

> stay on the

> phone and listen to the tones. I called secretary

> back and yes she

> got them. I am still waiting of the chest xray

> results for from pcp

> I had done last Monday. She was going to call right

> then... That

> was about 5 hrs ago. Still nothing. I also left

> the coordinator

> another message at 9a to call me. She never did.

> So I called back

> about an hour ago and she answered her phone. I

> said " Boy you must

> be busy.... " She had things she needed to due with

> a deadline of

> today. So I told her how I wanted her to file my

> insurance papers

> (by fax) and to call them once the fax is sent. I

> am MAD ... This

> is NO customer service. Both Dr's have terrible

> help.... My

> surgeon even charges a $2000 program fee on top on

> what insurance

> pays him and this is the service I get. Anyone else

> have this

> problem. Any thoughts? Thanks for letting me

> vent.....((hugs))

> Suzy

>

__________________________________________________

October 9, 2006

I would tell the surgeon just exactly what you shared

with us, it isn't good customer service considering

the $$ he asking for....be polite, but direct.

Truthfully, they are businessmen first and doctors

second. Dont give them hallowed status, give them a

fair evaulation of their service.

--- suzybbw4u wrote:

> Good Monday...... I went to my final PCP diet appt

> last Monday and

> they were to fax to my surgeon my sept and oct

> charts. I called the

> baratric coordinator 3X's last week to see if she

> got them and if

> she had everything needed to submit to insurance.

> You guessed it no

> return call. So friday I called the secretary and

> she pulled my

> chart and no they didnt get them so I called PCP

> back and they got

> mad. The said they faxed them Monday. She said she

> would do it

> again. Today I called surgeon secretary and you

> guessed it NO FAX.

> So I called PCP and she said and I quote " Oh what is

> their

> problem " . So she faxed them a 3rd time. She had me

> stay on the

> phone and listen to the tones. I called secretary

> back and yes she

> got them. I am still waiting of the chest xray

> results for from pcp

> I had done last Monday. She was going to call right

> then... That

> was about 5 hrs ago. Still nothing. I also left

> the coordinator

> another message at 9a to call me. She never did.

> So I called back

> about an hour ago and she answered her phone. I

> said " Boy you must

> be busy.... " She had things she needed to due with

> a deadline of

> today. So I told her how I wanted her to file my

> insurance papers

> (by fax) and to call them once the fax is sent. I

> am MAD ... This

> is NO customer service. Both Dr's have terrible

> help.... My

> surgeon even charges a $2000 program fee on top on

> what insurance

> pays him and this is the service I get. Anyone else

> have this

> problem. Any thoughts? Thanks for letting me

> vent.....((hugs))

> Suzy

>

__________________________________________________

October 9, 2006

I'd be discussing the situation w/ both doctors & let them know exactly

how you feel!!!

W

380/293/160

suzybbw4u wrote:

> Good Monday...... I went to my final PCP diet appt last Monday and

> they were to fax to my surgeon my sept and oct charts. I called the

> baratric coordinator 3X's last week to see if she got them and if

> she had everything needed to submit to insurance. You guessed it no

> return call. So friday I called the secretary and she pulled my

> chart and no they didnt get them so I called PCP back and they got

> mad. The said they faxed them Monday. She said she would do it

> again. Today I called surgeon secretary and you guessed it NO FAX.

> So I called PCP and she said and I quote " Oh what is their

> problem " . So she faxed them a 3rd time. She had me stay on the

> phone and listen to the tones. I called secretary back and yes she

> got them. I am still waiting of the chest xray results for from pcp

> I had done last Monday. She was going to call right then... That

> was about 5 hrs ago. Still nothing. I also left the coordinator

> another message at 9a to call me. She never did. So I called back

> about an hour ago and she answered her phone. I said " Boy you must

> be busy.... " She had things she needed to due with a deadline of

> today. So I told her how I wanted her to file my insurance papers

> (by fax) and to call them once the fax is sent. I am MAD ... This

> is NO customer service. Both Dr's have terrible help.... My

> surgeon even charges a $2000 program fee on top on what insurance

> pays him and this is the service I get. Anyone else have this

> problem. Any thoughts? Thanks for letting me vent.....((hugs))

> Suzy

>

> We are a very active support group.

> If the email becomes overwhelming,

> please change your setting to NO EMAIL!

> Please contact Group Creator

> Robyn@...

>

October 9, 2006

Suzy - I waited 4 wks for my PCP office to finally fax over the

needed papers....I didn't have the service fees though.

Good luck to you in getting some good help.

Kim F

RNY 6/23/06

298/224/135

>

> Good Monday...... I went to my final PCP diet appt last Monday

and

> they were to fax to my surgeon my sept and oct charts. I called

the

> baratric coordinator 3X's last week to see if she got them and if

> she had everything needed to submit to insurance. You guessed it

no

> return call. So friday I called the secretary and she pulled my

> chart and no they didnt get them so I called PCP back and they got

> mad. The said they faxed them Monday. She said she would do it

> again. Today I called surgeon secretary and you guessed it NO

FAX.

> So I called PCP and she said and I quote " Oh what is their

> problem " . So she faxed them a 3rd time. She had me stay on the

> phone and listen to the tones. I called secretary back and yes

she

> got them. I am still waiting of the chest xray results for from

pcp

> I had done last Monday. She was going to call right then... That

> was about 5 hrs ago. Still nothing. I also left the coordinator

> another message at 9a to call me. She never did. So I called

back

> about an hour ago and she answered her phone. I said " Boy you

must

> be busy.... " She had things she needed to due with a deadline of

> today. So I told her how I wanted her to file my insurance

papers

> (by fax) and to call them once the fax is sent. I am MAD ... This

> is NO customer service. Both Dr's have terrible help.... My

> surgeon even charges a $2000 program fee on top on what insurance

> pays him and this is the service I get. Anyone else have this

> problem. Any thoughts? Thanks for letting me vent.....((hugs))

> Suzy

>

October 9, 2006

Suzy - I waited 4 wks for my PCP office to finally fax over the

needed papers....I didn't have the service fees though.

Good luck to you in getting some good help.

Kim F

RNY 6/23/06

298/224/135

>

> Good Monday...... I went to my final PCP diet appt last Monday

and

> they were to fax to my surgeon my sept and oct charts. I called

the

> baratric coordinator 3X's last week to see if she got them and if

> she had everything needed to submit to insurance. You guessed it

no

> return call. So friday I called the secretary and she pulled my

> chart and no they didnt get them so I called PCP back and they got

> mad. The said they faxed them Monday. She said she would do it

> again. Today I called surgeon secretary and you guessed it NO

FAX.

> So I called PCP and she said and I quote " Oh what is their

> problem " . So she faxed them a 3rd time. She had me stay on the

> phone and listen to the tones. I called secretary back and yes

she

> got them. I am still waiting of the chest xray results for from

pcp

> I had done last Monday. She was going to call right then... That

> was about 5 hrs ago. Still nothing. I also left the coordinator

> another message at 9a to call me. She never did. So I called

back

> about an hour ago and she answered her phone. I said " Boy you

must

> be busy.... " She had things she needed to due with a deadline of

> today. So I told her how I wanted her to file my insurance

papers

> (by fax) and to call them once the fax is sent. I am MAD ... This

> is NO customer service. Both Dr's have terrible help.... My

> surgeon even charges a $2000 program fee on top on what insurance

> pays him and this is the service I get. Anyone else have this

> problem. Any thoughts? Thanks for letting me vent.....((hugs))

> Suzy

>

October 9, 2006

Suzy - I waited 4 wks for my PCP office to finally fax over the

needed papers....I didn't have the service fees though.

Good luck to you in getting some good help.

Kim F

RNY 6/23/06

298/224/135

>

> Good Monday...... I went to my final PCP diet appt last Monday

and

> they were to fax to my surgeon my sept and oct charts. I called

the

> baratric coordinator 3X's last week to see if she got them and if

> she had everything needed to submit to insurance. You guessed it

no

> return call. So friday I called the secretary and she pulled my

> chart and no they didnt get them so I called PCP back and they got

> mad. The said they faxed them Monday. She said she would do it

> again. Today I called surgeon secretary and you guessed it NO

FAX.

> So I called PCP and she said and I quote " Oh what is their

> problem " . So she faxed them a 3rd time. She had me stay on the

> phone and listen to the tones. I called secretary back and yes

she

> got them. I am still waiting of the chest xray results for from

pcp

> I had done last Monday. She was going to call right then... That

> was about 5 hrs ago. Still nothing. I also left the coordinator

> another message at 9a to call me. She never did. So I called

back

> about an hour ago and she answered her phone. I said " Boy you

must

> be busy.... " She had things she needed to due with a deadline of

> today. So I told her how I wanted her to file my insurance

papers

> (by fax) and to call them once the fax is sent. I am MAD ... This

> is NO customer service. Both Dr's have terrible help.... My

> surgeon even charges a $2000 program fee on top on what insurance

> pays him and this is the service I get. Anyone else have this

> problem. Any thoughts? Thanks for letting me vent.....((hugs))

> Suzy

>

October 9, 2006

if it's any conselation, i kinda know how you feel. i've been going around in

circles with my sergons office and the insurance co. i've even had other

unrealted dr.s tell me that all of the work i've been doing is the stuff the

office people should be doing and get paid for! keep your chin up hon, we're

routing for you......lots of love

" R.D. Abernathy " wrote: Hi Suzy,

I called my PCM two weeks ago to request that another referral be put into the

system so I can go back for my follow-up appointment with my surgeon since my

last referral has expired. I also told her I needed some bloodwork ordered so I

could get it complete before my appointment which was scheduled for tomorrow. As

you can guess, I've had to reschedule my appointment because I have neither the

referral or the tests ordered. I called Monday, Wednesday, and Thursday of last

week and each time I was told it would be done and on Friday when I went to get

my tests completed, guess what, they still were not ordered. So, I had to call

my surgeon and reschedule for next week. I was looking forward to my appointment

with my surgeon which was supposed to happen tomorrow. I have a laundry lists of

things I want to discuss, plus I am curious how my bloodwork is doing since I

have been tested since I left the hospital. Let's just hope that I'm not

deficient in anything that will cause

any major problems. There doesn't seem to be any customer service in

healthcare. Sometimes you may have a great experience and other times you feel

like the gum on the bottom of a shoe.

in Virginia

299/216/150

Lap RNY: 5/3/06