New and need advice

[Guest guest]

First I wanted to say this is a wonderful group with an immense

amount of helpful information!!

I'm new to this and I'm confused in trying to figure out how all of

this works. My son is 6 months old and was referred to Cranial Tech.

by his pediatrician last month. We went to the appointment last week

and they (CT) recommended the DOC band. They (CT) also called to

tell me that they contacted my insurance carrier (Cigna) and they do

not cover it because of an exclusion in the policy. I told CT that I

wanted to go ahead with the treatment anyway and that I'll file an

appeal too. Right now I am waiting for the pediatrician to send CT

the prescription and then I guess they contact me to set up an

appointment. I don't know how this works tough. Do I show up for

the appointment and then get paperwork to file a claim and then wait

for the denial letter to appeal. Or do I call Cigna now and ask if

it's covered and if not ask them to send me something in writing,

then appeal? I'm not sure what comes next.

Regardless, we decided to go through with the banding and pay up

front because we don't want to put it off any longer.

Thanks for any advice and help,

, Mother of (6 mo. old with Brachycephaly and

Torticollis)