Conference hotel problems

[Guest guest]

Hi guys,

I tried figuring out things on the Hyatt website, with no luck. So I

more or less threw myself at the phone and I just finished a 40

minute long overseas phone call to make a reservation...

First they have you on hold " one of our....will be available in a

moment " ... Oh well, it took 8-9 minutes... But then I got a nice lady

on the phone...

She told me that they had an opening on July 15 - 19 only. After

taking all info she needed, she put me through to another person who

would confirm if they had the room I needed. After a lot of back and

forth, staying on hold several times, I told the lady " Too bad you

didn't have an opening the days before and a day after the

conference. If you get an opening because somebody cancel, could you

please notify me by e-mail? " . Then the lady says, we didn't have an

opening? She checks, and they do have an opening. She had to put me

on hold and check for another 10 minutes though, but the room was

available and I made sure that it would be the same rate, something

she said it would. But she said something about a different code.

So I am wondering... The code I got, was G-EDNF... There may be more

rooms at the same rate anyway, but under a different code than that

one. I asked her if there were more rooms now, said that one other

had been told that they only had one room left (which would have to

be the one I got), and she said they had more rooms under a different

code. Stupid me forgot to ask what that code was.

So... I suggest that those of you who haven't already made

reservations, do it now...

Call them at 1 ...

Before, when I talked to the other lady, I asked her if there were

some other hotels near by where I could maybe get a room before and

after the conference. She said that two blocks away were these hotels:

Radisson 1

Hamptons 1

Hope this means that things aren't as bad as some person told you,

Joyce... Maybe you should try to call again? Now I can't remember if

it was the last lady I talked to who said her name was Nina, or if it

was the last one who figured things out... But you could try to ask

for Nina. When you call first, you get a lot of choices, where one

was something with conventions. I did not choose that one, but I

remember I dialed " 3 " , then I think it was " 2 " . The lady that figured

things out and said that there was another code, was the one she put

me through to in order to confirm if they had handicap rooms

available. She said that all handicap rooms with a wheel in shower,

were non-smoking rooms. But it may be a problem if people do it

anyway. They had one handicap room with a tub, only one, which you

could smoke in. But that is MY ROOM now!!!! He-he...

But, I must say... That a simple reservation takes 40 minutes, or

more than 30 minutes for the reservation itself, tells me that they

have a problem with things. That Joyce is told that they only have

one room left at the conference rate, then one lady tells me that

they don't have available rooms for some of the days before/after the

conference, while another say they do and are able to make the

reservation, must mean that there's a bit of a mess at that hotel...

Or?????

Have a nice day!!!

Aase Marit (Pheeeeeew!!!!!)