Re: You are not going to BELIEVE This!!!!

[Guest guest]

Tina, good for you for getting them to overnight the helmet. If

they hadn't i was going to advise you to demand another scan/casting

because a baby's head can change so much in that little time. There

should me no more than, I think, 10 days between casting and

fitting. With your concerns about how they treated the ordering of

your band, please make sure you keep a close eye on how they are

adjusting the helmet each time, and ask a question as soon as it

comes into your head. You apparently have to be the one making sure

things are handled correctly with our dd's helmet. Pleas elet us

know how it goes when the helmet comes in.

Becky

, repo grad

>

> Hi,

>

> I am so frustrated right now. We are still waiting for Jenna's

2nd

> helmet to come in. She was scanned on 10/6 and they said it

should

> be in within a week because of the problems we were having the

first

> helmet they were going to speed the process along. So yesterday

Day

> 11 I called ortho office to see if it was in, they said no it was

not

> in and that I had to bring her back down (1 1/2 drive) because

they

> needed another mesaurement so I scheduled the appt for today.

They

> called back 2 hours later and said " they found the mesaurement

they

> needed in the computer " and that I did not need to come down. I

> asked when the helmet would be in and was told 10 -14 days. I was

so

> livid, I called my husband in tears telling him what was going on,

he

> said he would call. He called the ortho directly through cell

phone

> # and was told for " me to not worry that it would not take the 10 -

14

> days that it would be sooner " . I was still fumming so I called

ortho

> office again and gave them piece of my mind, wouldn't you know

they

> said her helmet was going to be shipped overnight mail.

>

> I just want to know when were they going to call me and let me

know

> that there was a problem with one of her measurments, if I had not

> called would the ball have been rolling on getting the second

helmet

> completed? And why wasn't until after I called that there was a

> problem with her measurments, and not until after we started to

> ruffle some feathers, her helmet is now going to be overnighted?

I

> just don't understand all of this but I needed to vent. Sorry

this

> is so long.

>

> Thanks for the ear to listen to me.

>

> Tina Mama to Jenna 7 mos Starband 9/8/06 - ?

>

[Guest guest]

--- Hi Jen,

Counting the day that she was scanned 10/6 today will be the 14th

day. Now they said on Tuesday it would be overnighted right? So I

expected a call yesterday (wednesday) and today is Thursday and I

still have not heard from them.

My concern is: she is still wearing the first band and it looks to

me that the entire back of her head is flating out and the top of her

head is getting taller. I think this is happening because there is

no growth room in the back of the band so her head is growing up

instead of out and around.

I am so afarid to take off the band and leave it off until the new

one comes in. I don't want to have to put her through that

adjustment period again. What should I do? Because she is so used

to it now and she doesn't sweat like she did at the beginning. I

just don't know what to do.

Any and all help would be appreciated.

Thank-You,

Tina Mama to Jenna 7 mos Starband 9/8/06

In Plagiocephaly , JenandLuli@... wrote:

>

> {{{{{TINA}}}}} I so feel your pain and frustration! I'm so glad

you

> called and got the ball rolling that you thought was already in

motion!!!

> How many days total will it be from when she was scanned to when

you will

> receive the band? Industry standard is no more than 14 days

because of the grow

> of your babies head in that time. I'm glad they are overnighting

it so you

> guys can get started already!!!!

>

> JEN

> Mommy to 4...and 1 more!!!!

> Luli - Tort/Plagio - Hanger Band - CA

> " Luli "

> www.babiesonline.com/babies/j/jens5th/

>

[Guest guest]

Hi Tina,

Okay, so here's my two cents...

Leave off the old band!! It sounds like it has been a bad fit from

the start and now it sounds like it is making things worse. You

don't want her head height increased or the flatness to get worse.

She'll adjust in no time to the new band, don't worry.

The new band... I would be soooo MAD! I would call them right now

and demand better service. It is not acceptable what they are

doing. If they don't have that new one today, she should be

rescanned and the new one (third?) should be overnighted to you. A

delay in getting her a new helmet IS NOT OKAY at this point. I

couldn't stand waiting any longer and wasting even more time trying

to correct her head.

As you can see, I am mad for you. Your baby deserves better from

these people. Are they good at adjusting the helmets? Maybe its

time you go somewhere else. I don't know. You have been patient

and understanding. Now it is time to make things happen. Jenna is

at a good age to get this corrected, but shouldn't wait any longer.

DOES ANYONE ELSE AGREE WITH ME?????

I just don't want you, Tina, to feel like you are alone in your

concerns. Keep pressing on and doing the best for Jenna!

- Boise, ID

> >

> > {{{{{TINA}}}}} I so feel your pain and frustration! I'm so

glad

> you

> > called and got the ball rolling that you thought was already in

> motion!!!

> > How many days total will it be from when she was scanned to when

> you will

> > receive the band? Industry standard is no more than 14 days

> because of the grow

> > of your babies head in that time. I'm glad they are

overnighting

> it so you

> > guys can get started already!!!!

> >

> > JEN

> > Mommy to 4...and 1 more!!!!

> > Luli - Tort/Plagio - Hanger Band - CA

> > " Luli "

> > www.babiesonline.com/babies/j/jens5th/

> >

>

[Guest guest]

Can I ask wha company this is that you are working with and what

kind of elmet ou are getting? If you don't get that helmet on her

head by the end of the week, you have to demand a rescan or another

casting. Over two weeks is WAY too long to go between casting and

fitting as her head could have changed drastically in that time.

Also, if she is wearing a helmet that has come to the end of its

effectiveness it could be doing more harm than good. I can tell you

are already being agressive with them so just keep it up. Don't let

them walk all over you. Good luck!

becky

, repo grad

> >

> > {{{{{TINA}}}}} I so feel your pain and frustration! I'm so

glad

> you

> > called and got the ball rolling that you thought was already in

> motion!!!

> > How many days total will it be from when she was scanned to when

> you will

> > receive the band? Industry standard is no more than 14 days

> because of the grow

> > of your babies head in that time. I'm glad they are

overnighting

> it so you

> > guys can get started already!!!!

> >

> > JEN

> > Mommy to 4...and 1 more!!!!

> > Luli - Tort/Plagio - Hanger Band - CA

> > " Luli "

> > www.babiesonline.com/babies/j/jens5th/

> >

>

[Guest guest]

I agree 100%. It sounds like you are going to have to MAKE it happen. Don't give in. You and Jenna are the ones who will have to live with how this turns out, not them, so don't let them make you feel bad for demanding better from someone you are paying a great deal of money to!!!! Candace, AZ mommy to Tiernan, 5 mos tort, plagiotherices2000 <rices@...> wrote: Hi Tina,Okay, so here's my two cents...Leave off the old

band!! It sounds like it has been a bad fit from the start and now it sounds like it is making things worse. You don't want her head height increased or the flatness to get worse. She'll adjust in no time to the new band, don't worry.The new band... I would be soooo MAD! I would call them right now and demand better service. It is not acceptable what they are doing. If they don't have that new one today, she should be rescanned and the new one (third?) should be overnighted to you. A delay in getting her a new helmet IS NOT OKAY at this point. I couldn't stand waiting any longer and wasting even more time trying to correct her head.As you can see, I am mad for you. Your baby deserves better from these people. Are they good at adjusting the helmets? Maybe its time you go somewhere else. I don't know. You have been patient and understanding. Now it is time to make things happen. Jenna is at a good age to get

this corrected, but shouldn't wait any longer.DOES ANYONE ELSE AGREE WITH ME?????I just don't want you, Tina, to feel like you are alone in your concerns. Keep pressing on and doing the best for Jenna! - Boise, ID> >> > {{{{{TINA}}}}} I so feel your pain and frustration! I'm so glad > you > > called and got the ball rolling that you thought was already in > motion!!!> > How many days total will it be from when

she was scanned to when > you will > > receive the band? Industry standard is no more than 14 days > because of the grow > > of your babies head in that time. I'm glad they are overnighting > it so you > > guys can get started already!!!!> > > > JEN> > Mommy to 4...and 1 more!!!!> > Luli - Tort/Plagio - Hanger Band - CA> > "Luli"> > www.babiesonline.com/babies/j/jens5th/> >>

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