Insurance question

[Guest guest]

OK, I sent my info online on Monday, 4/17. On Sat. I got the huge packet of

info. that Dr. R's office prepared, and sent to the insurance company.

Today (4/20) I called to confirm it had been received, and I was told that

it would go the the " Local Management Office " - my Doctor would have to call

there, where he submitted it, but " they " (in New York) can't call to find

out if it has been received. Asked me to call back on Friday (4/21) to see

if it had been received. " " (note - I got her name!) said if it is

an outpatient procedure, it would be covered 100% with no preapproval

necessary. If an overnight stay was required, it would be sent first to

Atlanta, then put on Microfiche (sp?) and then sent to NY (which is the 800#

I called). Confused? I sure am. I guess I can wait, but I don't want to

find out it was never received, and have to wait another week or two for the

whole process to be repeated! I have United Healthcare Select Plus POS, and

was told it was a covered benefit. I just want to make sure! Plus of

course, I need to have that all important approval in writing to include in

my packet!

Thanks for listening. Maybe I should just be patient?

Amy.