What happened to customer service

[Guest guest]

Today is my day to vent. It is not the doctors that is working with the

drug companies in order to prescribe more meds. It is all the utility

companies, telephone companies, etc. LOL I have spent 30 minutes trying to

get

through to someone at AOL and when finally I got a person, he told me he could

not

answer the question and hung up.

Last week, I called to change our long distance since AT&T was going to

start charging $5.00 per month for a service we don't use. I had to call both

AT&T and Verizon. I spent an hour doing this. I don't know how people that

work get these things done.

If I called our bank and got this kind of service, I would change banks.

However, with telephone companies, gas companies, electric companies, etc, most

of the time you don't have an option.

There is no way I would check my blood pressure because I know it is high.

Glad I don't have a doctor's appointment today.

Thanks for letting me vent. Think I'll go outside with a cup of coffee,

listen to the birds, watch the fish in the pond so I can relax and get blood

pressure back to normal.

hugs

Eunice

[Guest guest]

Hi Eunice, I also get very upset about this and my husband even more so which

is why I have to make all the calls as he has to be on the phone too much at

work. We have Qwest which is far from perfect but has greatly improved. I

also had a nightmare time with Verizon when I had a cell phone with them and

ended up having to write 5 letters since I could never get a person to talk to.

Its been awhile but if its any consolation we have better customer

service here than when I was overseas! I also get high blood pressure from this

stuff. Alice

Last week, I called to change our long distance since AT&T was going to

start charging $5.00 per month for a service we don't use. I had to call

both

AT&T and Verizon. I spent an hour doing this. I don't know how people that

work get these things done.

If I called our bank and got this kind of service, I would change banks.

However, with telephone companies, gas companies, electric companies, etc,

most

of the time you don't have an option.

There is no way I would check my blood pressure because I know it is high.

Glad I don't have a doctor's appointment today.

Click here: CHE Toxicant and Disease Database

[Guest guest]

This is so true. Comcast like to charge me for installs and stuff that I

dont get. Its like $30 a pop. So i call, complain, and wait. I had them

charge me for hooking up cable to 4 rooms. I only had 1 done. Its so

frustrating. I had a tech once get mad and kick one of my cats. Let me tell

you, i went through the roof. They are so rude. One tried to tell me the

system was down and thats why the home phone didnt worked. I called them on

my cell phone and guess what, the system was just fine, the guy didnt

apparently want to finish the job. I dont seem to have a problem with the

gas, electric, or water company, jut the cable and phone.

>

> I feel like I have to comment. I feel the EXACT same way you do about the

> lack of customer service in our country as a whole.

>

-

Check Out My FurBabies

Nala http://www.catster.com/?214598

Eva http://www.catster.com/?214601

PC http://www.catster.com/?214605

TJ http://www.catster.com/?214607

Kiara http://www.catster.com/?274544

[Guest guest]

In a message dated 6/19/2006 6:51:20 P.M. Eastern Daylight Time,

helperdogs2@... writes:

asking tongue in cheek: where do you live I want to come join you. You call

this a vent????!!!!this a vent????!!!! ! for me it is a way of life

companies!

Hi Judith,

I don't have a problem with my doctors and not too much with the insurance.

I live in Virginia. As I mentioned the other day to Mike, our neighbors

house (built in the 1800's) and 17 acres of land, with barns is for sale. A

beautiful place for horses.

hugs

Eunice

[Guest guest]

Eunice,

asking tongue in cheek: where do you live I want to come join you. You call

this a vent????!!!!! for me it is a way of life but include drs and ins

companies!

JUDITH

> Today is my day to vent. It is not the doctors that is working with the

> drug companies in order to prescribe more meds. It is all the utility

> companies, telephone companies, etc. LOL I have spent 30 minutes trying

to get

> through to someone at AOL and when finally I got a person, he told me he

could not

> answer the question and hung up.

>

--

No virus found in this outgoing message.

Checked by AVG Free Edition.

Version: 7.1.394 / Virus Database: 268.9.1/369 - Release Date: 6/19/06

[Guest guest]

Hi Eunice can i get in on the venting about customer service. the people i have

trouble with is dell. they always say if you want to talk to tech support punch

1 if you want to talk to customer service punch 2 but you can do this over the

net. honey if i could get on the computer i wouldn't be bothering you. thanks

for letting me vent. take care. ove nicky

Re: What happened to customer service

Hi Eunice, I also get very upset about this and my husband even more so which

is why I have to make all the calls as he has to be on the phone too much at

work. We have Qwest which is far from perfect but has greatly improved. I

also had a nightmare time with Verizon when I had a cell phone with them and

ended up having to write 5 letters since I could never get a person to talk

to.

Its been awhile but if its any consolation we have better customer

service here than when I was overseas! I also get high blood pressure from

this

stuff. Alice

Last week, I called to change our long distance since AT&T was going to

start charging $5.00 per month for a service we don't use. I had to call

both

AT&T and Verizon. I spent an hour doing this. I don't know how people that

work get these things done.

If I called our bank and got this kind of service, I would change banks.

However, with telephone companies, gas companies, electric companies, etc,

most

of the time you don't have an option.

There is no way I would check my blood pressure because I know it is high.

Glad I don't have a doctor's appointment today.

Click here: CHE Toxicant and Disease Database

[Guest guest]

I am a Customer service agent for a cable company, I get so tired of the

customers getting so rude, and using the Lords name in vain...I will be honest,

they lie like there is no truth, there are two sides to every story.....so

remember that please, I am fed up with people trying to get things for free,

lying about what time they had their hook up, just so they can get what they

want, at the cost of a customer service agent that is just trying to do her

job....you get more flies with honey....and trust me.....you all are dishing out

vinager...(<--?) I disagree, I would pose the question, what happened to

respect, and honesty...and for God sakes read your kids a book

lol...............

[Guest guest]

>

> I am a Customer service agent for a cable company, I get so tired of the

> customers getting so rude, and using the Lords name in vain...I will be

> honest,

> they lie like there is no truth, there are two sides to every story.....so

> remember that please, I am fed up with people trying to get things for

> free,

I'm sure that happens. However, there are also many customers who have

quite valid concerns and complaints; which are treated by reps like they

lie.

I stopped by BestBuy Sunday to check out a laptop computer. They had one

that fit my budget, but I had left home without my wallet. They had 2

left. I asked if they could hold one for me and I'd be in Monday to get it,

right after work. They said sure, no problem. Took my name (watched them

write it down)... Guess what? Monday, at 4PM, I was there, but not my

computer. They had sold both. The person I talked to wasn't there. The

first people I dealt with had a 'well what do you want me to do about it?'

attitude. After I asked to speak to a manager, I got someone who took

responsibility and not only found the same machine at another local store,

went out of his way to send someone over there to pick it up for me.

I didn't ask for anything free, I didn't expect anything other than for the

commitment made to me to be honored.

Unfortunately, many people consider customer complaints simply ploys to get

free goods or services. If more places looked at those complaints as a tool

to identify problems and to improve services less money would need to be

spent to find new customers!

Mike