National Registery Results

[Guest guest]

Well Stated Gene, thank you for seeing both sides.

Re: National Registery Results

Hints for talking to NR:

1. When you call, identify yourself and then ask the person you're speaking

to to identify himself or herself, first and last name. If they refuse,

note that. Also note the date and exact time of your call. If they are rude

or not helpful to you, or refuse to identify themselves, immediately post

that

on here and copy Maxie Bishop.

2. It is not illegal to record calls that you're a party to in Texas. If

your phone has a recording feature, record the call. You do not have to tell

them that you're recording. In the alternative, have someone listen in on

speaker phone. It's always good to have witnesses.

3. Be polite at all times, but be assertive. If you don't get

satisfaction from them, ask to speak to Phil Dickison, Rob Wagoner, or Gregg

Margolis.

If they refuse to let you speak to them, post that here, and then follow up

by

email to those individuals and to Bill Brown.

4. We are their customers. We pay them for their services. Without us

they would be nothing.

They have the power to be rude, but they do not have the privilege of doing

so without repercussions. We do not have to accept bad service and bad

behavior from them.

5. Take notes during the call and immediately reduce them to a written

memorandum.

6. If they ARE helpful and friendly, then please post that also. When

they're good, they deserve to be recognized for being good, although good is

what

they should be to begin with. There is no excuse for bad service. Don't

allow it. Texas EMS should not allow it, and I believe that DSHS will

respond

appropriately to documented instances of bad service, if they know about

them.

Gene Gandy

In a message dated 10/13/06 11:50:09 AM, mhudson@mesquiteisd

<mailto:mhudson%40mesquiteisd.org> .org writes:

> he NR usually grades the tests when they feel like it which takes about 2

¢®

> weeks of agony. Then they will post - " sent to grading - results posted

> within the next 72 hours " that means in 72+ hours of continued anxiety the

> results will be posted. They don't answer e-mails, they're rude over the

telephone,

> and it takes them forever to get problems solved, if they choose to. DSHS

> will post eliable for testing until all application, NR results, and fees

are

> processed, which is usallly within a couple pf days.

>

> OK- now why did we go to the NR?????

>

>