National Registery Results

[Guest guest]

In a message dated 10/13/2006 11:02:38 A.M. Central Daylight Time,

lcambulance@... writes:

Is this ordinary or has something got messed up?

Can one say yes to that?

I've had similar problems/issues in the past but have not a clue as to

what/who is the answer?

Louis N. Molino, Sr., CET

FF/NREMT-B/FSI/EMSI

Freelance Consultant/Trainer/Author/Journalist/Fire Protection Consultant

LNMolino@...

(Cell Phone)

(Home Phone)

(IFW/TFW/FSS Office)

(IFW/TFW/FSS Fax)

" A Texan with a Jersey Attitude "

" Great minds discuss ideas; Average minds discuss events; Small minds

discuss people " Eleanor Roosevelt - US diplomat & reformer (1884 - 1962)

The comments contained in this E-mail are the opinions of the author and the

author alone. I in no way ever intend to speak for any person or

organization that I am in any way whatsoever involved or associated with unless

I

specifically state that I am doing so. Further this E-mail is intended only for

its

stated recipient and may contain private and or confidential materials

retransmission is strictly prohibited unless placed in the public domain by the

original author.

[Guest guest]

Can anyone tell me how long does it take for results to show on the National

Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

their name is on the site with N/A by the test date. The State site has

Eligible for testing. Is this ordinary or has something got messed up?

Debbie

[Guest guest]

If that doesnt' change by the end of this week, or probably, I'd check

now, I'd have them call National Registry and ask. It usually only

takes about 3 weeks unless there was a paperwork mess up or that did

not pass. That has been my experience as an instructor.

Hope this helps!

Jules

National Registery Results

Can anyone tell me how long does it take for results to show on

the National

Registry Site for EMT Basic. I have someone that took their test

9/18/2006,

their name is on the site with N/A by the test date. The State site has

Eligible for testing. Is this ordinary or has something got messed up?

Debbie

[Guest guest]

The NR usually grades the tests when they feel like it which takes about 2 ½

weeks of agony. Then they will post - " sent to grading - results posted within

the next 72 hours " that means in 72+ hours of continued anxiety the results

will be posted. They don't answer e-mails, they're rude over the telephone, and

it takes them forever to get problems solved, if they choose to. DSHS will post

eliable for testing until all application, NR results, and fees are processed,

which is usallly within a couple pf days.

OK- now why did we go to the NR?????

>>> " Debbie Fishbeck " 10/13/2006 11:00 am >>>

Can anyone tell me how long does it take for results to show on the National

Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

their name is on the site with N/A by the test date. The State site has

Eligible for testing. Is this ordinary or has something got messed up?

Debbie

[Guest guest]

Have that person call National registry and have them verify their personal

information (First name, last-including spelling and SSN). I know of several

people that have had their results held up because the exams were graded but due

to an error in entering the information, the grades were not sent to Austin

because they did not match anyone to the state database. Good luck.

Debbie Fishbeck wrote:

Can anyone tell me how long does it take for results to show on the

National

Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

their name is on the site with N/A by the test date. The State site has

Eligible for testing. Is this ordinary or has something got messed up?

Debbie

[Guest guest]

Hints for talking to NR:

1. When you call, identify yourself and then ask the person you're speaking

to to identify himself or herself, first and last name. If they refuse,

note that. Also note the date and exact time of your call. If they are rude

or not helpful to you, or refuse to identify themselves, immediately post that

on here and copy Maxie Bishop.

2. It is not illegal to record calls that you're a party to in Texas. If

your phone has a recording feature, record the call. You do not have to tell

them that you're recording. In the alternative, have someone listen in on

speaker phone. It's always good to have witnesses.

3. Be polite at all times, but be assertive. If you don't get

satisfaction from them, ask to speak to Phil Dickison, Rob Wagoner, or Gregg

Margolis.

If they refuse to let you speak to them, post that here, and then follow up by

email to those individuals and to Bill Brown.

4. We are their customers. We pay them for their services. Without us

they would be nothing.

They have the power to be rude, but they do not have the privilege of doing

so without repercussions. We do not have to accept bad service and bad

behavior from them.

5. Take notes during the call and immediately reduce them to a written

memorandum.

6. If they ARE helpful and friendly, then please post that also. When

they're good, they deserve to be recognized for being good, although good is

what

they should be to begin with. There is no excuse for bad service. Don't

allow it. Texas EMS should not allow it, and I believe that DSHS will respond

appropriately to documented instances of bad service, if they know about

them.

Gene Gandy

> he NR usually grades the tests when they feel like it which takes about 2

¢®

> weeks of agony. Then they will post - " sent to grading - results posted

> within the next 72 hours " that means in 72+ hours of continued anxiety the

> results will be posted. They don't answer e-mails, they're rude over the

telephone,

> and it takes them forever to get problems solved, if they choose to. DSHS

> will post eliable for testing until all application, NR results, and fees are

> processed, which is usallly within a couple pf days.

>

> OK- now why did we go to the NR?????

>

>

[Guest guest]

NR makes mistakes all the time but never admits them. They stonewall

everything.

Gene G.

>

> Have that person call National registry and have them verify their personal

> information (First name, last-including spelling and SSN). I know of several

> people that have had their results held up because the exams were graded but

> due to an error in entering the information, the grades were not sent to

> Austin because they did not match anyone to the state database. Good luck.

>

>

>

> Debbie Fishbeck <lcambulance@lcambulance> wrote:

> Can anyone tell me how long does it take for results to show on the National

> Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

> their name is on the site with N/A by the test date. The State site has

> Eligible for testing. Is this ordinary or has something got messed up?

>

> Debbie

>

>

[Guest guest]

Something is amiss. I would call them.

National Registery Results

Can anyone tell me how long does it take for results to show on the National

Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

their name is on the site with N/A by the test date. The State site has

Eligible for testing. Is this ordinary or has something got messed up?

Debbie

[Guest guest]

>

> It usually only

> takes about 3 weeks unless there was a paperwork mess up or that did

> not pass. That has been my experience as an instructor.

Why does it take three weeks to post the results of a scantron-based

exam on a web site, especially given that the results are entered into

a database?

Mike

[Guest guest]

Some of the delay with the current process comes because the National

Registry Rep or State has to mail your scantrons to the NR headquarters in

Ohio.

Depending on were you are in the black hole of the postal system the mail is

sometimes delayed.

As Jane has states in her post we are being told that Computer Based Testing

should allow for posting on the NR web site within 24 hours. There will be

a National Registry Rep at the EMS convention, please come to hear what he

has to say and express your ideas.

I will monitor this process very closely but i will need to hear from anyone

who have difficulties with the new process.

Maxie

[Guest guest]

> Why does it take three weeks to post the results of a scantron-based

>exam on a web site, especially given that the results are entered into

>> a database?

Feel free to ask NR....and good luck!

Jules

________________________________________________________________________

Check Out the new free AIM® Mail -- 2 GB of storage and

industry-leading spam and email virus protection.

[Guest guest]

I don't know if anyone has said this or not because yahoo groups bounced me off

again for a couple of days. BUT, at least there is supposedly a solution coming

for the written test portion of grading anyway with the advent of computer based

testing after the first of the year. Results are supposed to be made available

very quickly once that happens.... At least, that is what we are all being

told.

Jane Hill

-------------- Original message from jkaymdc@...: --------------

> Why does it take three weeks to post the results of a scantron-based

>exam on a web site, especially given that the results are entered into

>> a database?

Feel free to ask NR....and good luck!

Jules

__________________________________________________________

Check Out the new free AIM® Mail -- 2 GB of storage and

industry-leading spam and email virus protection.

[Guest guest]

Heh Heh Heh Heh

and that is all I have to say about that!!!!

Henry

Re: National Registery Results

The NR usually grades the tests when they feel like it which takes about 2 ½

weeks of agony. Then they will post - " sent to grading - results posted within

the next 72 hours " that means in 72+ hours of continued anxiety the results will

be posted. They don't answer e-mails, they're rude over the telephone, and it

takes them forever to get problems solved, if they choose to. DSHS will post

eliable for testing until all application, NR results, and fees are processed,

which is usallly within a couple pf days.

OK- now why did we go to the NR?????

>>> " Debbie Fishbeck " 10/13/2006 11:00 am >>>

Can anyone tell me how long does it take for results to show on the National

Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

their name is on the site with N/A by the test date. The State site has

Eligible for testing. Is this ordinary or has something got messed up?

Debbie

[Guest guest]

Jane where is Alice? Is she still in Wonderland? If so we can all contact her

when we see the results of NR's answer to the masses. Computer testing over the

internet. Again Heh Heh Heh

Henry

Re: National Registery Results

I don't know if anyone has said this or not because yahoo groups bounced me

off again for a couple of days. BUT, at least there is supposedly a solution

coming for the written test portion of grading anyway with the advent of

computer based testing after the first of the year. Results are supposed to be

made available very quickly once that happens.... At least, that is what we are

all being told.

Jane Hill

-------------- Original message from jkaymdc@...: --------------

> Why does it take three weeks to post the results of a scantron-based

>exam on a web site, especially given that the results are entered into

>> a database?

Feel free to ask NR....and good luck!

Jules

__________________________________________________________

Check Out the new free AIM® Mail -- 2 GB of storage and

industry-leading spam and email virus protection.

[Guest guest]

I am not trying to be an apologist for any group, but the testing

process is a lot more difficult here than it was in public schools.

There the teacher made the test and that was it.

These tests are much more complicated. Each version has many

statistical calculations on EVERY question each time the test is

given. Each distractor has stats and if the question does not meet

certain parameters then it may need to be discarded. This requires

that the tests be scanned and then the computer analysis done and

then the stat person (can't spell statitician) look at the results.

Then send their results to the test writers and have them decide what

stays/goes. At least this is the explanation given by my EM board

folks.

I feel the pain. I took my EM board recert mid Sept. It was in

Chicago where the board is headquarted. They have the scantron

computer. It was a written test and two oral eval stations. The

oral examiners come from across the nation, so you know they had a

pass/fail for their part before they left. We are told not to expect

results until mid Nov! The implications of failure are very high, and

they MUST be certain the results are correct!

Bottom line, if the test is secured (no way people can copy the

test), the questions have been tested many times and are reliable,

and you have some way to have reliable ongoing metrics of each

question and distractor, instant results are possible. If not, then

it will take time to have reliable results.

Perhaps some texas nurses can tell about their computer testing

experience. Takes a while to get the results there too. Same

reason, though I doubt anyone has been given a reason. I just asked

the doctors that write our boards and this is the reason they give.

Don

>

> Some of the delay with the current process comes because the

National

> Registry Rep or State has to mail your scantrons to the NR

headquarters in Ohio.

> Depending on were you are in the black hole of the postal system

the mail is

> sometimes delayed.

>

> As Jane has states in her post we are being told that Computer

Based Testing

> should allow for posting on the NR web site within 24 hours.

There will be

> a National Registry Rep at the EMS convention, please come to hear

what he

> has to say and express your ideas.

>

> I will monitor this process very closely but i will need to hear

from anyone

> who have difficulties with the new process.

>

>

> Maxie

>

>

>

[Guest guest]

The FAA has been using computer based testing for years. When I took the

ATP written, I had the results about 5 minutes after I finished the test. The

problem with the computer tests is that after a period of time, the test

questions become known. There is an entire industry dedicated to teaching the

" gouge " . The practical weeds out those that just learn the " gouge " , though.

Kirk

EMT-B

[Guest guest]

My understanding of NREMT is that they have a large question bank of piloted

and vetted questions. The test verification process should already have been

done and in place.

Ideally, and I don't pretend to know whether or not NR intends to do this or

not, each test would be generated randomly from questions in the various

categories, so that each exam would be different.

Again, I have no idea how the exams will be set up, but that's how I would

set it up if I were the emperor of testing.

And I will say again, that no written exam of the magnitude of the NR exam

can do much more than tell us that the candidate was, on that date, capable of

choosing one of four available answers to questions that may or may not be

relevant to practice.

If we think it does more than that, we're engaging in self delusion. NR is

irrelevant except as a rather crude bureaucratic gate keeper for the

profession. There must be gate keepers, but there can certainly be conceived a

better

way to do that function than NR.

Gene Gandy

[Guest guest]

Dudley,

When TDH did testing, I could call up anytime and talk to someone I knew and

get decent, courteous treatment and good information.

I cannot do that at NR.

And whether or not anyone would sign up to answer phones is irrelevant.

What is relevant is that for those who have chosen to take those jobs, there is

the duty to do the job in a courteous and efficient way. Rudeness is by a

customer relations person, and that's what they are, is unforgivable.

Nobody holds a gun to anybody's head and forces him to do a job. If one

chooses to do it, she or he ought to do it right or get the heck out of Dodge.

And I don't shed tears for the NR's burdens. They asked for it. They

wanted our business and they got it. Now it's time for them to deliver in

every

way. We are their CUSTOMERS, not their inferiors, as so many there seem to

think.

GM asks us to buy their products. When we do, they owe us the support and

considerations that flow to a customer in return for the price we pay. NR

hasn't seemed to figure that out yet. It's simple contract law.

Gene G.

>

> Yeah I remember before TDH let testing to to NR...things were so much

> better....I can remember waiting 3+ weeks to hear about the results of my ECA,

EMT,

> EMT-I and EMT-P tests...and back then we didn't have any internet stuff to

> sit and watch...just waiting for a BIG or small envelope to arrive from

> Austin...that was a lot better.

>

> Dudley

>

> PS: I don't remember being treated too kindly back then either when I called

> TDH to see why my EMT-I results were delayed in returning... PS: I don't

> remember being treated too kindly back then either when I called TDH to see

why

> my EMT-I results were delayed in returning...<wbr>my instructor was out of

> town on vacation so they didn't know anything...and trying to call TDH was

> futile...of course I agree...handling over 150,000 new tests and over 50,000

> recerts annuall

>

>

>

>

> Re: National Registery Results

>

> Heh Heh Heh Heh

>

> and that is all I have to say about that!!!!

>

> Henry

> Re: National Registery Results

>

> The NR usually grades the tests when they feel like it which takes about 2

¢®

> weeks of agony. Then they will post - " sent to grading - results posted

> within the next 72 hours " that means in 72+ hours of continued anxiety the

> results will be posted. They don't answer e-mails, they're rude over the

telephone,

> and it takes them forever to get problems solved, if they choose to. DSHS

> will post eliable for testing until all application, NR results, and fees are

> processed, which is usallly within a couple pf days.

>

> OK- now why did we go to the NR?????

>

> >>> " Debbie Fishbeck " <lcambulance@lcambulance> 10/13/2006 11:00 am >>>

> Can anyone tell me how long does it take for results to show on the National

> Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

> their name is on the site with N/A by the test date. The State site has

> Eligible for testing. Is this ordinary or has something got messed up?

>

> Debbie

>

>

[Guest guest]

Yeah I remember before TDH let testing to to NR...things were so much

better....I can remember waiting 3+ weeks to hear about the results of my ECA,

EMT, EMT-I and EMT-P tests...and back then we didn't have any internet stuff to

sit and watch...just waiting for a BIG or small envelope to arrive from

Austin...that was a lot better.

Dudley

PS: I don't remember being treated too kindly back then either when I called TDH

to see why my EMT-I results were delayed in returning...my instructor was out of

town on vacation so they didn't know anything...and trying to call TDH was

futile...of course I agree...handling over 150,000 new tests and over 50,000

recerts annually is not an excuse for poor customer service...but I don't know

too many people that would sign up to answer the phones for us to call them....

Re: National Registery Results

Heh Heh Heh Heh

and that is all I have to say about that!!!!

Henry

Re: National Registery Results

The NR usually grades the tests when they feel like it which takes about 2 ½

weeks of agony. Then they will post - " sent to grading - results posted within

the next 72 hours " that means in 72+ hours of continued anxiety the results will

be posted. They don't answer e-mails, they're rude over the telephone, and it

takes them forever to get problems solved, if they choose to. DSHS will post

eliable for testing until all application, NR results, and fees are processed,

which is usallly within a couple pf days.

OK- now why did we go to the NR?????

>>> " Debbie Fishbeck " 10/13/2006 11:00 am >>>

Can anyone tell me how long does it take for results to show on the National

Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

their name is on the site with N/A by the test date. The State site has

Eligible for testing. Is this ordinary or has something got messed up?

Debbie

[Guest guest]

Customer Service is covered under contract law? I believe they have a contract

to provide testing....not provide customer service...

Now that being said, good customer service makes all kinds of sense in

preserving business...my only point in what I said before is the following:

1. Gene, you could get results from TDH because you were a coordinator. As a

test taker, I could not...not only that but there was no one I could call as a

test-TAKER to get an answer about what or where my results were...NR does this.

2. My point in providing the numbers is we all act like (or at least I perceive

this) that they are only charged with answering the phone calls of 2 or 3

potential candidates who can't get their results posted...in actuality the

numbers are much higher...and again (THIS DOESN'T EXCUSE IT) but I am sure all

the folks who call are kind and considerate and are merely looking for

assistance and suggestions on how they might pass the NR Test on their 4th, 5th,

or 28th attempt. I am certain the poor behavior and treatment is ONLY one

way...from NR to the candidate...because with our current culture of

accountability and acceptance of blame, the candidates are all completely

accepting of the fact that they messed up and scored a 40 or put their name on

the form wrong, or put the wrong SS# down, etc...and NR is not to blame at

all....the fact is that none of us can possibly imagine the calls they get or

the vitriol that is in them...if you want a sampling, come answer our billing

phones for a couple of days...and these calls are from people who called for

help...

3. I know NR needs to improve, find me an organization that doesn't...and I

agree with a point you made a few days ago...if you think you are getting

mis-treated...record the call and send it to Maxie...lets give him some more

ammunition than " they were mean to me.... " We might as well record our

calls...because I would fall over surprised if NR isn't...

That's all...just wanted to give some clarification to my previous thoughts...

Dudley

Re: National Registery Results

>

> Heh Heh Heh Heh

>

> and that is all I have to say about that!!!!

>

> Henry

> Re: National Registery Results

>

> The NR usually grades the tests when they feel like it which takes about 2 〓

> weeks of agony. Then they will post - " sent to grading - results posted

> within the next 72 hours " that means in 72+ hours of continued anxiety the

> results will be posted. They don't answer e-mails, they're rude over the

telephone,

> and it takes them forever to get problems solved, if they choose to. DSHS

> will post eliable for testing until all application, NR results, and fees are

> processed, which is usallly within a couple pf days.

>

> OK- now why did we go to the NR?????

>

> >>> " Debbie Fishbeck " <lcambulance@lcambulance> 10/13/2006 11:00 am >>>

> Can anyone tell me how long does it take for results to show on the National

> Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

> their name is on the site with N/A by the test date. The State site has

> Eligible for testing. Is this ordinary or has something got messed up?

>

> Debbie

>

>

[Guest guest]

Hot Damn that Gene Gandy is a man after my own heart. If he were here I would

give him a hug and take him fishing. Ok not a hug a beer instead.

This is exactly what I have been saying all along.

Henry

Re: National Registery Results

>

> The NR usually grades the tests when they feel like it which takes about 2

¢®

> weeks of agony. Then they will post - " sent to grading - results posted

> within the next 72 hours " that means in 72+ hours of continued anxiety the

> results will be posted. They don't answer e-mails, they're rude over the

telephone,

> and it takes them forever to get problems solved, if they choose to. DSHS

> will post eliable for testing until all application, NR results, and fees

are

> processed, which is usallly within a couple pf days.

>

> OK- now why did we go to the NR?????

>

> >>> " Debbie Fishbeck " <lcambulance@lcambulance> 10/13/2006 11:00 am >>>

> Can anyone tell me how long does it take for results to show on the National

> Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

> their name is on the site with N/A by the test date. The State site has

> Eligible for testing. Is this ordinary or has something got messed up?

>

> Debbie

>

>

[Guest guest]

Dudley,

I remember it different. I never had a problem getting help for a student, one

of my employees or myself for that matter. Of course I had the pleasure of

working with folks like Jim Arnold in the old days Jay Garner\Rothy Mosley and

\Steve and a few others that really gave a rats ass about the profession

and the folks in it. The new improved TDH may be somewhat different but I still

get good treatment even now.

Henry

Re: National Registery Results

The NR usually grades the tests when they feel like it which takes about 2 ½

weeks of agony. Then they will post - " sent to grading - results posted within

the next 72 hours " that means in 72+ hours of continued anxiety the results will

be posted. They don't answer e-mails, they're rude over the telephone, and it

takes them forever to get problems solved, if they choose to. DSHS will post

eliable for testing until all application, NR results, and fees are processed,

which is usallly within a couple pf days.

OK- now why did we go to the NR?????

>>> " Debbie Fishbeck " 10/13/2006 11:00 am >>>

Can anyone tell me how long does it take for results to show on the National

Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

their name is on the site with N/A by the test date. The State site has

Eligible for testing. Is this ordinary or has something got messed up?

Debbie

[Guest guest]

About 9 years ago, when I was with TDH, we had a 48 hour turn-around on results

getting out to folks.

-MH

>>> " Henry Barber " 10/17/2006 7:50 am >>>

Dudley,

I remember it different. I never had a problem getting help for a student, one

of my employees or myself for that matter. Of course I had the pleasure of

working with folks like Jim Arnold in the old days Jay Garner\Rothy Mosley and

\Steve and a few others that really gave a rats ass about the profession

and the folks in it. The new improved TDH may be somewhat different but I still

get good treatment even now.

Henry

Re: National Registery Results

The NR usually grades the tests when they feel like it which takes about 2 ½

weeks of agony. Then they will post - " sent to grading - results posted within

the next 72 hours " that means in 72+ hours of continued anxiety the results will

be posted. They don't answer e-mails, they're rude over the telephone, and it

takes them forever to get problems solved, if they choose to. DSHS will post

eliable for testing until all application, NR results, and fees are processed,

which is usallly within a couple pf days.

OK- now why did we go to the NR?????

>>> " Debbie Fishbeck " 10/13/2006 11:00 am >>>

Can anyone tell me how long does it take for results to show on the National

Registry Site for EMT Basic. I have someone that took their test 9/18/2006,

their name is on the site with N/A by the test date. The State site has

Eligible for testing. Is this ordinary or has something got messed up?

Debbie

[Guest guest]

MISTAKE! What Mistake...

> > Can anyone tell me how long does it take for results to show on

the National

> > Registry Site for EMT Basic. I have someone that took their test

9/18/2006,

> > their name is on the site with N/A by the test date. The State

site has

> > Eligible for testing. Is this ordinary or has something got

messed up?

> >

> > Debbie

> >

> >

[Guest guest]

Henry,

Umm, OK, let's go fishing and drink some beer, but,.........can we not do the

hug?

Gene

>

> Hot Damn that Gene Gandy is a man after my own heart. If he were here I

> would give him a hug and take him fishing. Ok not a hug a beer instead.

>

> This is exactly what I have been saying all along.

>

> Henry

> Re: National Registery Results

> >

> > The NR usually grades the tests when they feel like it which takes about 2

> ¢®

> > weeks of agony. Then they will post - " sent to grading - results posted

> > within the next 72 hours " that means in 72+ hours of continued anxiety the

> > results will be posted. They don't answer e-mails, they're rude over the

> telephone,

> > and it takes them forever to get problems solved, if they choose to. DSHS

> > will post eliable for testing until all application, NR results, and fees

> are

> > processed, which is usallly within a couple pf days.

> >

> > OK- now why did we go to the NR?????

> >

> > >>> " Debbie Fishbeck " <lcambulance@lcambulance> 10/13/2006 11:00 am >>>

> > Can anyone tell me how long does it take for results to show on the

> National

> > Registry Site for EMT Basic. I have someone that took their test

> 9/18/2006,

> > their name is on the site with N/A by the test date. The State site has

> > Eligible for testing. Is this ordinary or has something got messed up?

> >

> > Debbie

> >

> >