Re: I Am SOOO Frustrated

[Guest guest]

I went through the same exact thing. It is the hardest to deal

with..you feel so powerless. I called patient services everyday.

Some people demand their files and hand delivered them. Keep your

spirits up and fight!!

Huggles

> I haven't posted very much recently but I have read everything

everyone has written and I've gotten much comfort from many of your

words.

>

> I thought things were going along swimmingly for me but my WLS

process has hit a huge snag.

>

> I finished the 12 week course at Kaiser fontana on November 12th

and we were told that our paperwork had already been approved by our

PCPs and had been sent to Rob in Los Angeles for an

approval number and that we should hear any time.

>

> By December 13th, when I hadn't heard anything, I called Rob

directly and he told me that he hadn't received any paperwork on

me. I called Dr. Salaama in Fontana and he told me that there had

bee a mistake and that my paperwork had been sent back to the chart

room instead of to Rob. He also told me that it was sent out again

on the 13th and that he (Dr. Salaama) would call Rob personally to

discuss the mix up.

>

> I spoke with Pacific Bariatric and they have received all the

paperwork I sent them and are only waiting for the approval number

to set me up for my orientation appointments. They said that I

could probably get an appointment very quickly (within 2 weeks) once

they have that approval number.

>

> I waited patiently and, when I hadn't heard by last Wednesday (the

23rd), I called Rob again. He again told me that he had

not received my paperwork. By this time, I was just about spurting

steam from my ears and I couldn't even talk with anyone because they

tall took a few days off for Christmas.

>

> First thing Monday I spoke with Jinx at Fontana who couldn't

figure out what was going wrong. She told me that Rob and Dr.

Salaama were both off this entire week so we would have to wait

until the 3rd to get any answers.

>

> I also called Member Services to register a complaint about this

whole situation. The woman who checked into things for me told me

that the Administrator for Preventative Medicine told her that Rob

had 40 folders on his desk and I would just have to be patient.

Again, I explained that Rob said he didn't have the folder and that

when he finally gets it, I feel that I should be scheduled before

people who took their class months after mine. It seems like I'm

just going around in circles. People in my class are already having

their surgeries this month and I'm just being given the royal

runaround.

>

> I don't expect anyone here to be able to do anything for me but I

appreciate being able to vent. You're the only people I know who

will appreciate this problem.

>

> I know that I will have the surgery eventually but I have done

everything just as I have been asked and it seems like Kaiser is

dropping the ball. I was really hoping to have the surgery before

my husband has to undergo more chemotherapy but now that doesn't

look likely either.

>

> Well, thanks for listening and have a happy new year!

>

> Adrienne

> A frustrated pre-op in Riverside