Re: Frustrated with receptionists and nurses....

December 3, 2005

I'm sorry, I've never heard of that clinic in Wisconsin. We've had

members get treatment in Madison and Milwaukee.

Natasha

> >

> > Hi everyone,

> > Well, I was really disappointed with the clinic today. We got

> down there and the receptionist said " Didn't they call you and

> cancel the appointment? " No one called. So she calls the clinic

here

> and talks to the receptionist in peds. I talked to her. She told

me

> that when I talk to her on Monday she said it was going to take

> awile for the insurance to ok the visit. I said yes but that I got

> an appointment card in the mail. She said that she had made the

> appointment but then had to cancel it because of the insurance.

Why

> no one let me know I don't know. She still should of called me and

> let me know that she had canceled the appointment. As I was

bundling

> up the receptionist came over. She said that with the

> insurance this could take awhile. I told her 'Is getting

an

> helmet or getting evaluated?' That's what the ped told us. He

wants

> her to see if she really needs a helmet. So she goes back and

calls

> the peds office. She has me talk to a nurse. The nurse says that

> > with the insurance it will take awhile. (If one more person

says

> that. GRRRRRRRR) I said yes I know but is being fitted

for

> a helmet or evaluated? She said that she will be seeing a

> neurosugeon and if she needs a helmet then going to the orthotics

> doctor. I ask how long this is going to take? She said that once

> they contact the insurance company it will be a few days. So maybe

> by the end of next week. But shouldn't they have already contacted

> the insurance company??? I'm so frustrated. We had to travel 45

> minutes away in cold weather and take out in it. Somebody

> isn't doing their job. Hopefully, next week I'll hear something.

> > Sorry to ramble and vent. Talk to everyone later!

> > Barb

> > SAHM to 5/26/05

> >

> > ---------------------------------

> > DSL Something to write home about. Just $16.99/mo. or

less

> >

>

> For more plagio info

December 3, 2005