Why don't they call me back?

[Guest guest]

I just have to vent, I'm so irritated. We picked up the helmet last

Thursday and that afternoon I left a message for the orthotist to call

me back since I had questions. As of Monday, no call so I called back

and left another message. Today is Wednesday and still no call back.

Granted I have resolved most of my questions, thanks to the wonderful

people on this board. However I think it is rude and unprofessional

that the office has not called me back to answer my questions (since

they don't know I have them answered).

What should I do? I really don't like how we are being treated,

afterall we are a paying " customer " (patient). I have to rely on these

people for several months and it really is bothering me.

Thanks for listening!

[Guest guest]

I just have to vent, I'm so irritated. We picked up the helmet last

Thursday and that afternoon I left a message for the orthotist to call

me back since I had questions. As of Monday, no call so I called back

and left another message. Today is Wednesday and still no call back.

Granted I have resolved most of my questions, thanks to the wonderful

people on this board. However I think it is rude and unprofessional

that the office has not called me back to answer my questions (since

they don't know I have them answered).

What should I do? I really don't like how we are being treated,

afterall we are a paying " customer " (patient). I have to rely on these

people for several months and it really is bothering me.

Thanks for listening!