Humorous medical-related story

January 3, 2001

Hi all,

Had a good laugh last night when trying to understand some CMT-

related medical charges on a statement I received in the mail. The

Duke clinic system has recently switched their billing statement

format so I was looking at their new statement and, as usual,

confused about what some items meant. Couldn't tell for sure if I

had a balance to worry about or not. I called the help line number

listed on the statement and of course, it was after hours so could

only access their " new automated " system to inquire about balances.

I thought, why not try this new automated system and see what it said

my baslance was????

I made another phone call, followed the instructions, typed in my

daughters social security number and pin number on the most recent

statement and waited for the automated system to give me our balance.

LOLOLOL! The balance due I was given via the automated phone system

was over $12 MILLION dollars!!!!!!!

I don't think they have all the kinks worked out of the system yet!

I don't think CMT care has gotten THAT expensive just yet!

Ruth Warren

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