Re: 911:: DOR In Acrobat Format

[Guest guest]

It is sad to hear how many depts still use the outdated and ineffective

training method of making newbies claw their way to an acceptable score by

comparing their performance to a fully trained dispatcher from day one.

We should all be scoring and evaluating actual behavior and performance, not

scoring based on some false sense of where we think newbies " should be " . It

is very demoralizing for new hires.

Boomer

Oakland County Sheriff's Office Central Dispatch, Michigan

Afternoon Shift Supervisor/CTO

" First do no harm "

[Guest guest]

Thanks, will take a look at what your's is about!! I really appreciate all the

help on this that you all have given me....it's been fun to look at all the

different agencies and what we all expect at the end of training !!

Thanks again

[Guest guest]

Marty... wow... I wish ours was simplified like yours! We have about 25

items that get a 1-7 (4 being acceptable). The way our department has us

handle it is we have to rate them compared to a fully trained dispatcher...

so quite often a lot of 1's are given at the beginning of training a new

person... not very encouraging for a newbie but they insist we do it this

way (gives a standard to be followed).

I'm going to see if our training division and direct supervisor would be

willing to shorten/condense ours a little bit... it takes about an hour or

more to fill one out because anything above or below a 4 you have to explain

on the second page of the DOR.

Thanks!

Tonya

Albany, OR

-- 911:: DOR In Acrobat Format

We finally got our DOR in acrobat format.

http://www.sharkydoyles.com/Daily%20Observation%20Log.pdf

We also have a 90 Day Evaluation Form.

http://www.sharkydoyles.com/90%20Day%20Eval.pdf

Hope this helps anyone that was looking for these types of forms.

They started putting all of our forms in Acrobat so we can have them at each

position.

Marty

[Guest guest]

You cannot rate performance and behavior consistently without having

a standard in which to rate it against. You can certainly rate

effort and attitude without a standard, but not performance.

I often hear the complaint that it is demoralizing to a new person.

That is very true if the trainee is not given the proper explanation

of the program in the beginning. It is also true if the coach does

not put the rating into the proper cotext and verbally praise and

let the trainee know how positive there performance is. That is why

the DOR meeting at the end of each day is critical to motivation of

the trainee. The are excellent 1 & 2's and crappy 3s.

Yes, some look at only the rating and will listen to nothing else.

But if that is the case, they should be self motivated to improve.

Heck, with SEGs we give them the answers to the test in advance so

they know what is expected of them.

Training to a standard is effective and motivating. But the DOR and

SEGs can easily be turned into a weapon if a coach uses them

improperly or lazily. This is why I always believe we don't

compensate or even thank our coaches enough for all they do....

There can be no As for effort alone in this business. We can praise

and pat on the back for effort all we want and we should ALWAYS DO

THAT. But at the end of the day, the trainee can put in 110% effort,

but if they fall short of the standard, they can't be released from

training to handle live calls and dispatching alone. I want my pilot

to be able to land the plan, not just put a good, positive effort

into it.

OK. Just the $.02 of someone who is a long believer in the San

performance based training model.....

Jay

Dublin Ohio

> It is sad to hear how many depts still use the outdated and

ineffective

> training method of making newbies claw their way to an acceptable

score by

> comparing their performance to a fully trained dispatcher from day

one.

>

> We should all be scoring and evaluating actual behavior and

performance, not

> scoring based on some false sense of where we think

newbies " should be " . It

> is very demoralizing for new hires.

>

> Boomer

> Oakland County Sheriff's Office Central Dispatch, Michigan

> Afternoon Shift Supervisor/CTO

> " First do no harm "

>

>

>