Re: 911:: Fw: Alarm Ordinances

[Guest guest]

> Also, the department has a chronic abuser alarm procedure to

> terminate

> future responses.

Our policy for non response to multiple alarms at least

on for the sheriffs office is left up to the road supervisor usually

after 2 responses in 24 hours we do not dispatch an officer.

As far as the fire department if we have had 1 false alarm in the

past 24 hours we reduce the assignment from 2 engine companies

to one and with a non emergency response. We leave messages

at the fire prevention office to follow up with the business

about the alarm problem.

Ken Fowler

[Guest guest]

On Thu, 26 Aug 2004 17:27:54 -0400 " Noonan, Jeff "

writes:

>

>

>

> While I understand the concept behind needing this information, I

> think it may be slightly redundant. The monitoring alarm company has

> key holder and owner information of the account, and that

> information can be obtained by contacting the alarm company. I

> worked for a Monitoring Company prior to working 911 and I can tell

> you that these records are up to date because that?s how they get

> paid. That information is current so that the check comes in for

> sure.

I call a lot of alarm companies for information and they tell me that

they do not have any keyholders listed for that business and they

probably

don't care to follow up and get any information. Alarm companies

have also routinely have the wrong address for a business when they

call it in to us.

[Guest guest]

On Thu, 26 Aug 2004 16:31:35 -0400 " Schneberger "

writes:

> Our officers do business contacts to get night references/keyholders

> for

> alarm purposes. So if the info in dispatch isn't updated it falls

> back on

> the officers. Also, if we have to go out to an alarm on a business

> more

> than 3-4 times a year the city starts to charge the business because

> it's

> basically putting our officers at their business when there isn't

> any crime

> going on but the alarm being a nuisance.

>

> Schneberger

> Moraine PD

>

Our Alarm ordinance says that when an alarm is installed that the

business

will fill out a county form to advise us of the alarm keyholders or

emergency contacts

and the alarm co/maintinance contact information. It does not appear

like this

happens because emergency communications does not get any of this

information.

We as dispatchers have the option of filling out keyholder request forms

that

either go to the fire company for preplanning or to the crime prevention

officer

to get filled out and get back to us.

The other side of the ordinance that is located in a difference

subsection applies to

false alarms. I know that police alarms and fire alarms are supposed to

be charged

and if proven that situations not be corrected it is a misdemeanor but it

is very

political if businesses actually get fined or not by the sheriff.

Ken Fowler

[Guest guest]

As of right now our agency responds to ALL burg alarms (silent or

audible). The alarm company never sends out their own unit to

investigate because most of the alarm companies are from out of area

or just don't have that as an option. We normally arrive on scene,

clear the outside area and wait for an RP if the alarm company was

able to reach one. If it is an interior alarm and there is no RP to

respond we clear... we have no access to the interior to clear it so

we have done all that we can. We also don't have any set up to bill

for all the false alarms we respond to (dispatch and the deps sure

wish we did... I think that 95-98% of the alarms we respond to are

false).

The alarm companies are responsible for keeping an updated list of

RP's and they are responsible for contacting them as well. However,

if we are out patrolling (not responding to an alarm) and notice

something out of the ordinary that would require an RP to respond

then it is nice to have the listing available to us (we don't always

know what alarm company is responsible for a business).

Tonya

LCSO 911 Dispatch

Albany, Oregon

[Guest guest]

We respond to all burglar alarms that are called into our department. Most

alarms are monitored from a " central " site, meaning they are usually out of

state.

Our city has an ordinance requiring that all alarms be registered with the city.

There is a one time registration fee of $10. After 2 false alarms within a year

time frame (this is to the best of my knowledge, I have heard different things

and don't have a copy of the ordinance here) homeowners are charged

$25/subsequent false alarm. Our CID admin assistant currently issues the permits

and keeps a file of false alarms etc. Once a month, she will send out bills to

those individuals/businesses with more than 2 false alarms. She also sends out

notices to those alarms that we respond to that have no permit. Our CAD is set

up to keep a " basic " file on the alarms. When the permit is applied for, we

request that people give us their contact information, to include cell phones

and work numbers and ask that they provide at least 3 other contacts. In many

cases, they do not provide 3 contacts, or if they do, many of them are out of

state..making them basically useless as contacts. Few people ever update any of

the information that they have put into their original permit. This means, if

their contacts move, die or for whatever reason are no longer active as

contacts, we will most likely never know it. This is particularly true of

businesses, with employee turnover and such. I have called contacts listed on

permits for businesses only to be told that they have not worked for said

company in a year or more and they have no clue who is the contact person now.

Freida

-------------- Original message --------------

> As of right now our agency responds to ALL burg alarms (silent or audible).