Re: 911:: Can't put 911 on hold?

[Guest guest]

>My agency is looking into instituting a policy that does not allow us to put a

911 call on hold.<

Since a very large percentage of calls received on 9-1-1 are

NOT emergency calls... such a policy would be counter productive.

I'm sure it's litigation that everyone is worried about, and to

have such a policy will not solve that problem.

If you're not allowed to put non-emergency calls on hold, (even

if received on 9-1-1), then a true emergency may have to

wait... will that solve your litigation worries...??? I don't think

so.

Weintraut

[Guest guest]

We find at our agency that we have to put 911 callers on hold frequently to

make a call for an ambulance response. What is the alternative? No ALS

dispatch?

Our supervison tells us to have another calltaker make that call for you,

but they are all on calls of their own most of the time.

At times something's gotta give!

Boomer

Oakland County Sheriff's Office Central Dispatch, Michigan

Afternoon Shift Supervisor/CTO

" First do no harm "

[Guest guest]

======= At 2004-08-03, 03:20:12 you wrote: =======

> Our Chief tells the public " If you need to know what time it is, call 911 " .

With support like that, who needs more dispatchers. Surely not us.

>

>Good luck on your meeting.

> Larew

>nc911@...

>www.nc911.com

Instead, give them the chief's home phone number. Let him/her talk to all those

yahoos.

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scott@...

2004-08-03

[Guest guest]

<<<We put 911 on hold if it is not a true emergency. It seems what we

consider an emergency is not what the public perceives. If it is not a crime in

progress, we will put on hold if there are more 911 calls coming in case one of

them is a true emergency. Our Chief tells the public " If you need to know what

time it is, call 911 " . With support like that, who needs more dispatchers.

Surely not us.>>>

So if someone wants the car that has been left for all of 48 hours on their

street that they KNOW doesn't belong there and they call 911 you have to take

it? What about the ongoing problem with a barking dog? They call 911 you have

to stay with that instead of picking up what could be an injury crash? What

if you are working alone and you have radio traffic?