Customer for life!

[Guest guest]

I have a testimonial for Excel service which will make me a customer for

life even if I was not a rep. Yesterday I was having my TV satellite changed to

DISH. Their installation person wanted to put the satellite on a pole in my

yard versus on the house for better reception. A few minutes later I was on the

phone and it went dead. I quickly checked all lines and found no dial tones.

Of course it also meant no computer. I yelled at the guy outside to tell him to

stop he had just cut my phone lines. I grabbed my cell phone and my first call

was to excel. They told me they would have my service back on within 24 hrs. I

thought that was great. My next call was to Bell South since I had to keep one

line with them because of my dsl. They told me they may not have my service

back on until 7:00 on Thursday. This was at 2:00 on Tuesday. Needless to say I

was not happy. This morning at 9:00 my doorbell rang and there stood a guy in a

Bell South shirt. He was only aware of my excel phone number and not the other

number. He of course fixed both while he was here but Excel is the one that got

him here. We need to make sure all of our customers know the difference in the

type of service Excel offers. I now have my own testimonial however anyone can

use this example.

A Happy Excel customer and Rep,

Waddell

____________________________________________________

IncrediMail - Email has finally evolved - Click Here