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Re: 911:: Any advice

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My advice is to use your field experience to your advantage, but don't try to

mamange the call from inside the center. That's a pit that some people fall into

that make that transition. Another tidbit is to become a better listener. Being

a good listener is imperative to being a good dispatcher. Add to that, when in

doubt, take the most conservative approach. If you have any doubt as to the

severity of a call, opt for the higher classifcation. Sometimes this may be

driven by nothing more than the " feel " of what a caller says, and picking up on

clues. I'm not suggesting you send the army ot every call - but on those

occasional borderline cases it's a safer bet. Finally, best of luck. I answered

my first call over 30 years ago and am greatful that I'm not doing it now!

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,

The most important piece of advise I can pass onto you, which I am sure you

know.

You can't take the job home with you or it will eat you up, and then your

not good to yourself or the person in the field.

This is something You can't learn nor can someone else teach it to you. It

is something that you must accept and learn to deal one on one with.

Tom

East Central Illinois

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I am former LE..and also EMS...and senior dispatcher on my midnite

shift...any questions feel free to email me. I work for a county 911 system that

dispatches for ems/fire/sheriff. we do it all. the midnite shift is the

best...our

sheriff and captains would affirm that fact! hahahhaha. keep in touch...and

best of luck to u!

Cindi in Ohio

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